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Redefining Workplace Learning For The 21st Century

By Jenny Dearborn, Vice President, Chief Learning Officer, SuccessFactors – an SAP company

Forbes, October 2013

Disruptive technologies and shifting demographicsare redefining the workforce. In response, smart companies are reinventing workplace learning in an effort to make their programs more relevant and effective, and to create a culture that encourages continuous learning and develops innovative leaders at all levels of the organization.

“Today, workplace learning has achieved mission-critical status,” says Sam Herring, CEO of Intrepid Learning. “Global CEOs face an environment that is more competitive than ever—one in which they live or die by their ability to lead innovation, which can only be realized by having world-class talent that is highly competent, motivated and engaged. Top companies understand this connection, and they know that success requires more than waging a war toacquiretalent; it requires that they strategicallydevelopthe talent they need to envision and execute the business strategies that will make them successful in the future.”

Get out of the classroom

For most of the last century, workplace learning had a familiar look and feel: students sat in rows taking notes as an expert stood at the front of the room and dispensed information. Technology offered new ways to communicate and learn, but all too often technology-based learning programs turned out to be little more than upgraded versions of the same traditional K-12 model.

Today, that is changing rapidly. New advances in mobile devices and cloud technology, a deeper understanding ofneuroscienceand how humans learn best, and the emergence of the millennial workforce—the tech-savvy generation that is the largest in U.S. history—is creating a growing demand for more innovative and informal approaches to workplace learning.

“Employees no longer see their careers as the function of a single organization, but as the culmination of a purposeful set of development experiences they own themselves,” says Mary Slaughter, senior vice president and chief talent officer at Sun Trust. “When you combine their motivations with ubiquitous, on-demand access to skills and knowledge, and the unrelenting pressure to increase workplace productivity, it’s fruitless to maintain traditional, static learning architectures.”

How workplace learning is changing

In the very near future, workplace learning will be about social collaboration, team-based activities, and decentralized peer-to-peer learning. Learning will be mobile, and access will be continuous and instantaneous. Workers will attend fewer scheduled classes and online training sessions. Instead, short videos, game-like simulations, and peer communities that offer networking, information sharing and informal coaching will engage and motivate workers by delivering “anyplace, anytime learning.”

In the future, workplace learning will be increasinglyexperiential and relationship-based,knowledge will come from everywhere, and companies won’t be able to control or standardize it. Corporate-sponsored training will become less important and knowledge assessments or certifications will become more important. Companies won’t carehowtheir employees acquire knowledge or obtain a certain skill or ability, but only that they canprovetheir expertise.

“Companies that understand the power of learning are thinking holistically about how learning happens in the workplace, and they are seeking to create environments where learning thrives,” Herring says. “They understand that classroom training (or derivatives such as e-learning or virtual classroom sessions) isn’t enough. They know that an effective learning environment often must include performance support to provide ongoing reinforcement, easy access to knowledge repositories for quick micro-learning lessons, collaborative communities to tap the wisdom of the crowds, and most importantly, abundant opportunities to practice new skills in the work environment, to reflect on one’s performance, and to improve.”

Learning should be continuous

Employees should begin their workplace learning their first day on the job—and never stop. No one should ever wait for a training class or direction from management to get what they need to be successful. Considering the rate at which information changes and the nature of our always-on culture, employees must be proactive. They can’t afford to wait to acquire the knowledge and skills they need for a new job or an expanded role in the organization. In the future,learning will be continuous and so easy to access that there will be no excuse for people to fail to get the information they need.

Writing in Harvard Business Review, leadership development expert Jack Zenger offers a dramatic example of whatcan happen if employees don’t take charge of their own career development. When Zenger reviewed his company’s database, he found that the 17,000 business leaders from around the world who had taken part in his firm’s leadership training programs had an average age of 42.

“But the average age of supervisors in these firms was 33,” Zengerwrites. “In fact the typical individual in these companies became a supervisor around age 30 and remained in that role for nine years — that is, until age 39. It follows then, that if they’re not entering leadership training programs until they’re 42, they are getting no leadership training at all as supervisors. And they’re operating within the company untrained, on average, for over a decade.” In the process, they are learning bad habits that become deeply ingrained and difficult to change. And by leaving the decisions about their development to others, they riskeventually stalling or derailing their careers.

Measure results, not activity

Finally, it’s essential for companies to measure the impact of workplace learning and leadership development in a meaningful way, by tying those programs to actual business results. Companies are most comfortable with what they can easily measure and understand. As a result, the learning organization often tracks the “effectiveness” of programs by measuring the number of classes offered and how many employees attended. That’s like having your manager ask what results you achieved this year and responding, “I went to a lot of meetings.”

With big data and predictive analytics there is no longer any excuse for not connecting learning to business-impact metrics. Learning success can beassessed in terms of sales cycles, deal win rate, service response times, customer satisfaction, product quality and other business metrics as well asemployee engagement and productivity. When we redesigned workplace learning at SAP, for example, employee attrition dropped 80 percent. That was a big win for our company.

What it comes down to is this: If you can’t prove that the workplace learning you’re offering has a positive and measureable effect on your business, then why bother providing the training?

How is your company redefining workplace learning to help ensure its future success?

Assessment 2 – Individual Project

Leveraging off this article, you are to research on workplace learning –

  • Examine the impact of employee training and development on organizational profits
  • Discuss budgetary considerations in human resources, such as accommodating the need for employee training
  • Reflect on this within your own organization; and propose changes for the future

2000 Words (+/- 10%)

Please ensure –

  • You have a cover/title page with your name on it.
  • You have a reference page.
  • You number your pages.
  • You save your essay in the following format – FULL NAME – MGT205 – ESSAY

MGT203 - Human Resource Management

Research Essay – Feedback Sheet

Title: Redefining Workplace Learning for the 21st Century

Student Name:

Considerable room for improvement

Some room for improvement

Of an acceptable basic standard

Of a good standard

Of an excellent standard

Is the essay well researched?

Evidence of relevant reading.

Demonstrates deep understanding of the issues raised in journal articles and other academic sources.

10 marks

Is the essay well structured?

Essay is logically structured

Clear introduction

Effective conclusion

10 marks

Is the essay well contextualised?

Ability to contextualise the material presented within the broader context of ideas, concepts and models from this course.

10 marks

Is the essay well-argued?

Relationships between ideas are made clear

Appropriate evidence used to support statements

Direct quotations are used economically but effectively

Ability to compare and contrast material from difference academic sources.

15 marks

Is the assignment well-written?

Writing is clear and concise

Sentences are properly constructed. Spelling and grammar are correct

Writing is formal and academic

2.5 marks

Is the assignment well-presented?

Presentation and use of citations

Accurate and appropriate presentation of reference list.


Marked out of a total of 50 marks and converted to 20% weighting

Answered Same Day May 10, 2020 MGT203


Akansha answered on May 16 2020
142 Votes
Training Planning
Training Planning
Student Name
University Name
Introduction    3
Impact of employee training & development    3
Conclusion    9
References    11
Training is a process of teaching, and it is the use of acquired knowledge to monitor the good performance of employees, but not only about the process of development, but also help employees to establish their personality in the same way as well. To improve their progress in identifying their full potential, training and development programs have
ought enormous changes in knowledge, attitude and employee behaviour. These programs are not only familiar with what employees expect from them and how to improve their skills and abilities, but it is a way of fulfilling the organization's development, effectiveness and efficiency in the desired way.
Impact of employee training & development
“Today, learning at workplace has received a mission-critical condition. Global CEOs face such an environment in which they live or die due to the emergence of the new generation, which are only high quality competitive, Who is the only world-wide talent that is very capable, inspiring Table and busy. Top companies understand this connection and they know that talent has to achieve more success than war; In the future, it is necessary to develop and implement skills that successfully achieve success (T. Rajeswari and Dr. P. Palanichamy, 2012). "Training is important for achieving the objectives of the organization because it enhances the efficiency and effectiveness of the staff and increases the value of the training. In institutional performance, the employee's performance is dependent on various factors, but the training is most important because it increases the efficiency, skills and abilities of the staff. Employee depends on performance and karma Chair performance training is the main factor that researchers say is that training rewards the return on investment (Talwar and Thakur, 2016). So now one day many organizations spend a lot of money for training and development to
ing the effectiveness and efficiency of the employees' behavior and personality. The organization's effectiveness and success is on people working in such organizations. That's why the employees of the organization can follow their duties and make meaningful contributions to the success of institutional objectives (Rukshani and Senthilnathan, 2014). HR are an essential and vital state for each foundation since it is the primary wellspring of the association. Therefore, associations contribute enormous sums on HR capital in light of the fact that the execution of HR at last builds the association's execution. There is a noteworthy multi-useful development to accomplish execution comes about and there is a solid connect to the association's vital objectives. The fundamental part of the execution to accomplish the association's main goal is to expand the viability and effectiveness of the association that is valuable in accomplishing institutional objectives because of proficiency. Be that as it may, the inquiry emerges that how representatives can function all the more productively and proficiently to build the efficiency and profitability. There are numerous components that work in representatives like adaptable booking, preparing, and so on. Organizations need to section those projects for down to earth business results and measure important work environment learning and the effect of initiative advancement (Alagaraja and Shuck, 2015). Organizations are mostly OK with the individuals who can without much of a stretch tally and get it. Accordingly, instructive foundations frequently scan for the "adequacy" of the program by tallying the number of squares given and what number of workers are available. Your chief has thought what you accomplished for this present year and "I went to an expansive gathering." There is no motivation behind why the business-affect measurements may not be associated with training with substantial information and estimated investigation. Instruction accomplishments can be assessed by deals cycle, contract rate, benefit reaction times, consumer loyalty, item quality and different business measurements and also representative commitment and profitability (Eronimus and Rajeswari, 2017). When we realized an adjustment in the learning procedure in the SAP, for instance, 80% lessening in the staff will be solid preparing and profession improvement projects and frameworks in any fruitful group. To recognize solid preparing and profession improvement programs, know-how: techniques, strategies, accomplishments, human asset advancement gatherings, and know their own particular needs and needs (Armstrong and Landers, 2018). To clarify a clarification about this, the accompanying things will be portrayed: characterizing preparing and advancement and how they fit into numerous associations; Various strategies are utilized to prepare and advance vocation improvement; Successful direct relationship with authoritative development and preparing and improvement; A plainly characterized part of Human Resource Management (HRM) in profession...

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