(a) It has been noted that there are skills shortages impacting on the recruitment of IT related staff. Outline three key tactics an IS manager could adopt to ensure this issue doesn’t present too many risks to their organisation.
(b) Identify two areas where an internal Service Level Agreement (SLA) might be different from an external SLA (where these SLAs relate to the provision of IT based services). Note that internal SLAs operate between one or more parts of the organisation and an internal service provider such as the IT department, whereas external SLAs operate between one or more parts of the organisation and an external service provider, such as a firm providing outsourced IT services.
(c) List three things that would be useful for a new CIO to do when arriving in their job. For each of these things, give a reason as to why it might be useful for the CIO.
(d) Identify two performance indicators that could be used for the regular reporting of the performance of the IT Department to the CEO and the executive committee. Why would each of these indicators that you have chosen be useful for the executive management to know about?
(e) Another question similar to the tutorial questions discussed during the semester.
The University of Uriarra (UU) was a case study discussed in class during the semester. The following questions relate to this case study
a) IT strategic planning (ITSP) is one means of planning and coordinating the provision of IT services to support organisational activities and improve organisational performance. ITSP had been handled poorly at UU, with the latest plan being 6 years old and having little impact on recent strategic actions at UU. Despite this history of poor ITSP efforts, UU has some reasonable IT infrastructure. Given this, do you think it would be appropriate for an organisation the size of UU to implement an ITSP based approach to help with the management of the organisation and its IT infrastructure? Please provide a rationale to support your views in this matter. Identify two areas where ITSP may have improved the outcomes for UU with their IT efforts.
b) Part of the cause of the problems in UU was a failure of governance. Outline three key measures (other than ITSP based measures) that could be taken in UU to improve IT governance. Describe how each of these measures would have improved the prospects of a positive outcome with the implementation and management of the IT systems and infrastructure that was described in the case study.
a) During the semester, it was suggested that it was beneficial for the CIO to understand the value of the IT portfolio. Outline two of the benefits that could be gained from having this understanding.
b) There are various ways in which an investment in IT can be valued. At one level, we could look at the actual cost of the various components of the IT artefact. The sum of these costs, less any relevant depreciation could then be seen as one measure of value. However, the true value of our IT investments lies in the benefits they bring to the organisation. Assuming you were a new CIO for an organisation, what might be some issues in ascertaining the value of your existing IT infrastructure, noting the comments above?
Please do those questions that captured below as well.