Preparing a cost-of-quality report The following data have just been gathered on last year’s quality-related costs at the Ideal Company:
COST CATEGORY
AMOUNT
Product recalls
$325,000
Downtime due to defects
600,000
Warranty claims
420,000
Inspection of and testing of incoming materials
300,000
Product liability lawsuits
500,000
Process quality audits
350,000
Rework costs
2,000,000
Quality training
150,000
Process control monitoring
Repair costs in the field
375,000
Statistical process control
Waste
900,000
Net cost of scrap
1,500,000
Supplier certification
Quality engineering
200,000
Returned products
380,000
Total sales last year were $75,000,000.
Required
(a) Prepare a cost-of-quality report grouping costs into prevention, appraisal, internal failure, and external failure. Also show costs as a percentage of sales.
(b) Interpret the data and make recommendations to Ideal’s management.
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