Please see the attachment

Analysis
TABLE OF CONTENTS
Introduction    2
Main body    2
Background    3
Outlining situation to address the issues    4
Conclusion    7
References    8
Introduction
Health care is an enormously different industry in which the healthcare professionals, as well as practitioners’ offers, range of services related with diagnosis, curing and prevention of injury, illness as well as other physical and mental impairments. Thus it ensures proper health and wellbeing of the patients through the clinics or other units (Naiker et al. 2018). The present report focuses on reviewing the appointment system as well as follow-up scheduling in the clinics that support in imparting effective services to the patients. On the other hand, the report will also focus on outlining the issue that arises in the scheduling process along with assessing the solution for addressing the problems identified.
Main body
Case scenario,
The case focuses on Greater Matonga Hospital (GMH) serves the outer area of Melbourne Australia along with neighbouring countries and towns. The hospital has a capacity of 850 bed and holds the facilities for Medication, Surgery as well as imparting services in the specialised areas such as obstetrics and gynaecology, cardiology etc. however, the leading hospital also incorporates a polyclinic in the hospital premises. Through appointing as the operation manager in the hospital, it has been identified that majority of the patients has been there for the first time or generally visits the premises for the follow-ups. With reviewing all this operation manager has addressed that there are different issues associated with the system and procedure. The issues mainly include-
· Inadequate staff to complete enrolment of the patients if they are visiting the first time
· Inadequate general practitioners in the polyclinic leading to delays in seeing a docto
· Weak follow-up system (with many patients missing appointments)
· Ineffective communication system between the clinics and the inpatient wards
· Inadequate planning for a growing number of random a
ivals
Through reviewing the above case, it has been stated that scheduling a
angements suitably and resourcefully in the clinics are regarded as vital for the smooth process of imparting service delivery to the patients
Background
As per the view of Saw et al. (2017), working in the era of technology, natives have the slight patience for waiting in the queue at the hospitals. Therefore, to enhance the operational activities, it is required by the manager to address the above-identified issues. In the situation, the majority of the patients complain regarding the time spent among between walking into the hospital and being attended by hospital staff, especially doctors. Therefore, this calls for the appropriate handling. The proposed mobile application for patient appointment scheduling is balanced to facilitate the delivery of health services effectively.
It has been further stated that securing the effective flow of the patients needed to have a balanced approach and activity so that providers may get enough time in imparting the clinical practices. With the help of integrating the system and technological aspect, it has been stated that making schedules or a
angements over the internet platform or software results in providing benefit to the clinic as well as a healthcare organisation (Palmer, Fulop and Utley, 2018). The benefit mainly includes time-saving as the administrator or reception staff devotes less time in marking attendance of patients compared to the paper-based appointments where service users were required to fill in masses of forms. It also indulges in imparting no waste of patient time towards standing in the queues when mobile application support in scheduling the patient appointment. Furthermore, the automated appointment reminder in the scheduling system also saves the time as hospital operators are not continuously engaged in calling or texting the patient for their appointment.
Through reviewing the global statistics of World Health Organization (WHO), it has been found that 114 nations were engaged in using technological aspect as well as database system in managing the overall operation of the healthcare setting (Babashov et al. 2017). With the help of undertaking the technological function in the setting, it results in supporting the management of patients along with their a
ival status so that it may not indulge in the queuing system. Along with this, it will also help the...