CHC52015 Diploma of Community Services Assessment Tool –...

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CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 1 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Tasks
Unit of Competency
CHCCOM003 Develop workplace communication
strategies
Assessment Type
This is a summative assessment. The learners need
adequate practice prior to undertaking the
assessment.
Assessment Tasks Task 1 Workplace Project
Task 2 Workplace Project

CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 2 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Introduction
The assessment tasks for CHCCOM003 Develop workplace communication strategies
are outlined in the assessment plan below. These tasks have been designed to help
you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You
should also follow the advice provided in the Student User Guide. The Student Guide
provides important information for you relating to completing assessment successfully.
Assessment Requirements
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in
elements and performance criteria of this unit, manage tasks and manage
contingencies in the context of the job role. There must be demonstrated evidence
that the candidate has:
 developed and presented 1 new communication strategy and associated
protocols for a business unit or team
 developed and implemented 1 strategy for using digital media to provide
information and promote organisation to clients
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to
effectively complete tasks outlined in elements and performance criteria of this unit,
manage the task and manage contingencies in the context of the work role. This
includes knowledge of:
 political, economic, social and technological factors
 competitors
 stakeholders
 organisational business and strategic plans
 SWOT analysis (strengths, weaknesses, opportunities and threats)
 legal and ethical considerations relating to communication:
 privacy, confidentiality and disclosure
 discrimination
CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 3 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
 duty of care
 mandatory reporting
 informed consent
 organisation communication channels, including:
 special communication needs of personnel
 organisation processes and hierarchy
 official communication channels
 existing organisation protocols and etiquette for communication
 possible communication ba
iers, restraints, difficulties
 a range of different communication strategies and plans including crisis
communication plans
 financial implications including budgeting and return on investment
 mentoring and coaching principles and practices
 traditional media
 digital media including types, etiquette and marketing
 evaluation processes
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment
that reflects workplace conditions. The following conditions must be met for this unit:
 use of suitable facilities, equipment and resources, including use of real workplace
policies and procedures
 modelling typical workplace conditions, including:
 interactions with clients and co-workers from a range of diverse backgrounds
 presentations to groups of at least 3 people
 typical workplace reporting processes
 use of presentation media
Assessors must satisfy the Standards for Registered Training Organisations (RTOs)
2015/AQTF mandatory competency requirements for assessors.
CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 4 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Version history
Version Date Changes / Updates Approved
1.0 May 2021 Contextualized and formatted assessment tool
CEO
CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 5 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment details
There are two assessment tasks/methods of evidence gathering. You are required to
complete them all. Your trainer /assessor will advise when assessments are due.
You may use various sources of learning materials including text books, student guide,
other documents and the internet. For you to be assessed as competent, you must
successfully complete the following assessment tasks:
 Assessment Task 1: Workplace project – You are to develop and present a new
communication strategy and associated protocols for a business unit or team that
you lead.
 Assessment Task 2: Workplace project – You are to develop and present a digital
media communication strategy and associated protocols to provide information
and promote your organisation to clients.
CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 6 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
Assessment Task 1: Workplace project
Task Summary
 This is a workplace project – you can use a various learning resources including
online materials, student guide and other reference resources available at the
TasCollege to complete your task if required.
 You are to develop and present a new communication strategy and associated
protocols for a business unit or team that you lead.
 You must complete and submit an Assessment Cover Sheet with your
assessment submission.
 Write your answers in the space provided in the relevant templates or you
need to type and print a hard copy to submit (as per your trainer /assessor
advice).
 The assessment task is due on the date specified by your traine
assessor.
 Any variations to this a
angement must be approved in writing by your
traine
assessor.
What do I need to complete this assessment task?
 Access to Student Guide, Reference Text Books, and other learning resources
and information
 Access to the computer and the internet if you prefer to submit printed copy
 a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
 your learning resources and other information for reference
 a Team communication protocol and strategy
If I get something wrong, what do I need to do?
 Consult with your trainer /assessor if your answers are marked unsatisfactorily
and plan to resubmit as per their feedback – either in writing or ve
ally.
What do I need to submit for this task?
 A complete file of project portfolio addressing all assessment requirements
Assessment submission
You must complete and submit an assessment cover sheet with your work.
CHC52015 Diploma of Community Services

Assessment Tool – CHCCOM003 Develop workplace communication strategies |
Page 7 of 19
V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege
RTO Code: 45352 | CRICOS Code: 03683K
The assessment task is due on the date specified by your traine
assessor. Any
variations to this a
angement must be approved in writing by your traine
assessor.
Instructions
 In this task, you are required to demonstrate your skills and knowledge by
developing a communication strategy for a business unit or work team.
 You will, therefore, develop a communication strategy, establish supporting
communication protocols and present information about these.
 This assessment task will take place in the classroom but will be based on a team
in your workplace or work placement organisation.
 The presentation component of the assessment will be made to your assessor
and at least two of your classmates as if your assessor is a member of your team.
 The communication strategy and protocol that you develop for the team is up
to you, but it must be relevant to your team’s needs.
 It might be a protocol for handover, it could relate to the way that your team
develops care plans for individual clients or it might relate to the way that your
team communicates with external service providers.
 It is recommended that you liaise with your assessor and your workplace
supervisor to refine your idea before getting started on the assessment tasks.
 You will need access to:
 a Team communication protocol and strategy
 a copy of the resources which support their presentation.
 Ensure that you:
o review the advice to students regarding responding to written tasks in the
Student User Guide
o comply with the due date for assessment which your trainer /assessor will
provide
o adhere with TasCollege’s assessment submission guidelines
o answer all questions completely and co
ectly
o submit work which is original and, where necessary, properly referenced
CHC52015 Diploma of Community Services

chccom003assessment-toolv11-qo43am0i.pdf chccom003pptv10-iqkusnw5.pdf chccom003student-guidev10-gqcdrloj.pdf chccom003templates-a1-2v10-cphayhjf.pdf

Dr. Vidhya · Accepted Answer

CHC52015 DIPLOMA OF COMMUNITY SERVICES
Table of Contents
Task One: Team Communication Protocol and Strategy	3
Part A: Communication Strategy	3
Part B: Communication Protocol	5
Part C: Reflection	7
Task Two: Digital Communication Protocol and Strategy Assessor	8
Part A: Digital Communication Strategy	8
Part B: Communication Protocols	11
Part C: Developing Information and Resources	12
Part D: Reflect	13
Part E: Networking	13
References	15
Task One: Team Communication Protocol and Strategy
Part A: Communication Strategy
Title- Communication of HR with all information channels
· The current communication strategy will be applied to ensure that the smooth information-sharing network is structured by consistent efforts of the HR with its team members. The position of HR in the organisation is vulnerable to many communication gaps at times; this strategy will enable HR department to communicate directly to the concerned employee through physical meeting as well as through prior notification of the meeting (Xiao and Xu, 2020). This strategy will be guided by the two way channel that is the ends of information, the sender and the receiver, will have to participate actively until it is determined that the desired objective of the present communication is achieved. This strategy is needed especially for Hr executives in the organisational system to procure their means of managing their job-linked accountabilities. 
· The goals of the strategy can be enlisted as initiating the information sharing with detailed content discussed with the employees, the regular business reporting will be in the centre of this communication in which, employees will report their daily productivity to their managers who will then carry it forward to the HR executives. Later on, the HR executives will inform senior executives with regard to keep them updated about the daily performances of the employees (Cecilio, Simoes and Carapinha, 2017). 
· In the context of assessing the present needs and expectations of the team, HR department of Oak Tree Inn is going through the shortage of staff, which implies that there is additional workload over the existing HR managers. In this case, they have to deal with a number of information emerging from internal and external sources. The primary need of the HR team for Oak tree Inn is to have more staffing so that they can dedicate a few employees towards managing the information management by opening up new channels of communication. The daily productivity report about business assessment will require some committed professionals working towards management of the information received and processed upwards in the channel. 
· Oak Tree Inn is presently looking forward to expand its business into tourism and hospitality. The organisation is a family owned business in which, limited number of staff members are employed to run the bar and cafeteria. However, there are internal and external both kinds of stakeholders who will demand for clear information sharing network developed within the team (Zainal, Wijaya and Wardhani, 2021). The organisation is looking positively towards some capital investors who will ask for the daily reports of business to be shared with them with regard to convince them about their capital investment. Presently, there are fortnight based information cycles followed by the organisation and they are not sufficient to address the new business ventures of tourism and hospitality altogether. Daily business reporting would not only expand the criteria of work for HR managers but also it will help the HR managers to ensure that they keep a close eye on the performances of the employees working in the system. This will enable them to present their reports to the senior administration as well as they will be able to make valuable recommendations to the external stakeholders. 
· As per the observation of the competing and conflicting interests, daily business reporting through active and regular communication strategy in Oak Tree Inn is somehow typical and complicated to manage. The conflicting interests are linked closely to the maintaining of privacy and confidential information of the organisation that will be shared through open communication with all employees (Dunlop, 2018). The viable pieces of information are likely possible to be treated as vulnerable to the entire system because chances are there of employees violating the ethical premises of their work. At the same time, it might be in the best interest of a few employees—especially the senior employees who are with Oak Tree Inn for more than five years now—to report on daily bases. They might find it embarrassing to be obliged to become the part of this daily reporting. Hampering in communication is key factor of conflict here. 
· Language, diversity of culture and the differential workload are three potential barriers that are overcome by daily business reporting. For the employees whose native language is other than English will find it relevant to practice on daily bases by reporting. In other words, the linguistic barriers will be overshadowed by the constant and active engagement of non-native English speakers in daily business reporting. Moreover, this communication strategy will enable the employees of oak Tree Inn to know more about the cultures of each other. They will come in close contact will one another, helping them aligning their mutual interests. Their relationship status with each other will improve as well as they will come to know more about each other’s working style (Xiao and Xu, 2020). In addition, daily productivity measured through regular reporting will also assist in evaluating the differential workload of employees. At times, this is seen in organisations that equal distribution of workload is not carried out well across departments and very often, the compliance management system does not effectively address the concerns of the employees who are over pressurised with work. This new communication strategy has helped the organisation in assessing the need and expectations of all employees involved in system such as they can share their concerns linked to the workload (Kohut and Segars, 1992). The HR team will look into the possibilities of allocating their workload to those who can share it and thus, equality will be established over the course of years. 
Part B: Communication Protocol 
	Activity
	Person/Timeline
	Initiating the acknowledgement of the daily business reporting
	HR manager/ once every day morning
	Sending reminder for submitting daily productivity sheet
	HR manager/ once every day afternoon 
	Creating logs for daily entries for productivity sheets of the employees of all departments
	Technical coordinator with HR manager/ once every day during final shift hours
	Creating consolidated report of daily business reporting
	HR manager/once every day for a period of one month (it will be presented in the monthly in-house meetings of all departments)
· Daily business reporting is the projected key communication strategy for Oak Tree Inn, a bar cum restaurant that is SME and it is now planning to expand its business possibilities into tourism and hospitality. The above presented communication protocol is decisive in the sense that it provides comprehensive overview of the employee strength in terms of their productivity. This protocol contributes in developing the communication strategy mentioned in Part A, the daily business reporting. At the same time, some of the organisations similar to the Oak Tree do not address the formal assessment of their productivity, which leaves behind gap in covering the risk driven factors, especially linked to the new business ventures (Cecilio, Simoes and Carapinha, 2017). 
· The protocol presented above, at first, complies with one of the most effective measures of assessing the overall productivity strength of an organisation, which is foreseen during a desired timeframe. It keeps the confidentiality of the organisation, maintains the ethical liabilities intact as well as mandatory reporting is made an essential part of the organisational culture. 
· Based on the communication strategy developed above, some basic assumptions guide the contexts and needs in which, this is structured for enhancing the business ventures of Oak Tree Inn. A communication protocol is a formal process that specifies the types of information that must be conveyed to an organisation, as well as who is responsible for conveying specific issues.

CHC52015 Diploma of Community Services Assessment Tool – CHCCOM003 Develop workplace communication strategies | Page 1 of 19 V1.0: May 2021, Approved: QAC International College of Tasmania Pty Ltd...

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