Trainers Assessment Resource
HLTAP301B Recognise healthy body systems in a health care context
STUDENT ASSESSMENT
CHCCOM005 Communicate and work in health or community services
ASSESSMENT SUMMARY / COVER SHEET
(This sheet is in the Student Assessment pack)
This form is to be completed by the assessor and used a final record of student competency. All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file. Student results are not to be entered onto the Student Management System unless all relevant paperwork is completed and attached to this form.
Student Name:
Student ID No:
Final Completion Date:
Assessor Name:
Unit Code/ Title
CHCCOM005 Communicate and work in health or community services
Please attach the following documentation to this form
Result
Assessment Task 1-Observation & Logbook
( Observation Checklist in the Work Placement Record Book (1 assessor observation)
( Work Placement Record Book attached (2 workplace supervisor observations)
S / NYS
Assessment Task 2-Written Test
( Written Test attached
S / NYS
S = Satisfactory; NYS = Not Yet Satisfactory
Final Assessment Result for this unit
C / NYC
C = Competent; NYC = Not Yet Competent
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature: ____________________________
Date: ____/_____/_____
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights. I also declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.
Signature: ____________________________
Date: ____/_____/_____
Administrative use only
Entered onto Student Management System
( ________________
Date
Initials
ASSESSMENT TASK 1 – OBSERVATION & LOGBOOK
This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements
Student Instructions
This assessment is to be undertaken in a fully equipped aged care facility.
For this assessment, you are to be observed on 3 separate occasions (2 observations by your workplace supervisor and 1 observation by your assessor). For this assessment, you will need to communicate and work in health or community services in a workplace.
1. While you are communicating and working in health or community services, you will need to ensure that you demonstrate the following:
a. Effective communication skills in 3 different work situations
. Clarify workplace instructions with appropriate people
c. Negotiate timeframes with 2 colleagues around work tasks
d. Respond appropriately to 3 different situations where communication constraints are present
e. Complete 2 written or electronic workplace documents to organisation standards
Your 3 observations will be observed as follows:
· 2 observations by your host employer / workplace supervisor that will be verified by your assessor from your College
· 1 observation by an Assessor from your College
(These are to be recorded in your Work Placement Record Book that will be given to you by your assessor)
To be assessed on: _______________________
ASSESSMENT TASK 2 – WRITTEN TEST
This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements.
Student Instructions
This is an open book written test. Therefore, you are allowed to
ing books/ resources that can help you to answer the test.
Your assessor will set a date and time for this open book written test.
On the test date:
1. Your assessor will set ground rules including no phones, talking, etc.
2. Your assessor will pass a copy of the assessment to you.
3. Your assessor will allow time for reading and questions before commencing assessment.
4. You will have 1.5 hours for this assessment. Your are not to leave the classroom within 15 minutes of commencement of the assessment.
5. Once assessment has commenced, no communication between students is allowed.
6. If you repeatedly talk, or are caught cheating, you will be removed from the classroom, and reported to student administration. Your assessment will be marked as “incomplete”
7. Remember – assessments are a participatory process, so your assessor can help re-word questions, but cannot lead to answers.
8. Once completed, your assessment will be marked accordingly.
9. In the event that a question is not answered co
ectly, your assessor will discuss the response with you to determine if you did not know the answer, or did not understand the question.
10. In order to achieve competency, all questions MUST be answered co
ectly.
This assessment will be done on: _____________________
ASSESSMENT TASK 2 – WRITTEN TEST
MARKING GUIDE
Assessor Instruction:
In order to achieve a satisfactory result, all questions that are mapped in the associated mapping document MUST be answered co
ectly.
Please complete below
Student Name:
Student ID No:
Date:
STUDENT INSTRUCTIONS
Please refer to the instructions below regarding completing this assessment
This is an open book written test. In the time allocated, you are to answer all of the following questions. Make sure you:
· Print Clearly
· Answer all questions
· Use a pen. Assessments written in pencil will not be accepted.
· Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the question for you
· Do not talk to your classmates. If you are caught talking, you will be asked to leave and your assessment will not be marked.
· Do not cheat or plagiarise the work of others. Anyone caught cheating will automatically be marked Not Yet Competent for this unit. There are NO EXCEPTIONS to this rule.
QUESTIONS
1. For this task you are to write an information guide for new employees about communicating effectively in the health and community services industry. In your guide you will need to include information on the following topics:
a. Effectively communicating with people
. Collaborating with colleagues
c. Constraints to communication and strategies to address them
d. Reporting problems identified in work activities
e. Workplace co
espondence and documentation requirements
f. Continuous improvement participation
2. For this task you must research each of the following topics, and complete a basic report on your findings. To guide your research please answer the following questions:
a. When communicating with others in the community sector what legislation and ethical consideration need to be made?
. Where might you locate information on the application of legal and ethical aspects of health and community services work?
c. How can you ensure you make ethical decisions at all times?
d. What is the difference between motivational interviewing and coercive approach?
e. What is the difference between collaboration and confrontation?
f. What are the influences on communication?
g. Why is grammar, speed and pronunciation for ve
al communication important?
h. Why is non-ve
al communication important to use and recognise?
i. Choose a community service organisation that you are familiar with and discuss the structure, function and inte
elationships they have.
j. What digital media is often used in the community service sector and how is it used?
3. What are the different categories of communication?
4. What can you do to communicate effectively with people?
5. Write two examples each of open questions and closed questions.
6. What can you do to collaborate with colleagues effectively?
7. List six examples of industry terminology that you would use in ve
al, written and digital communications.
8. What can you do to address communication constraints?
9. Discuss two strategies to handle conflict and maintain a tension-free workplace.
10. What are two pieces of legislation, regulations or Acts do you need to comply with in community services?
11. Who should you report any unresolved conflicts,
each or non-adherence to standard operating procedures, or any issues impacting on the rights of you or your client to?
12. How would you promote and model changes in the workplace?
13. List six different types of documentation you may need to complete to organisational standards in your workplace.
14. How can you contribute to continuous improvement in your workplace?
15. Who can you seek advice from in relation to improving your skills and knowledge?
16. Who would you speak to in relation to accessing options for skills development and training?
17. Define each of the following:
a. Privacy, confidentiality and disclosure
. Discrimination
c. Duty of care
d. Mandatory reporting
e. Translation
f. Informed consent
g. Work role boundaries – responsibilities and limitations
h. Child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure
18. Discuss the following two techniques in relation to communication:
a. Reflecting
. Summarising
19. What is the difference between collaboration and confrontation?
20. What are the potential constraints to effective communication?
Before you hand in your written assessment, make sure that you:
1. Re-check your answers and make sure you are happy with your responses
2. Have written your Name, Student ID and Date
Result: Satisfactory / Not Yet Satisfactory
Comments:
Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Signature: ____________________________
Date: ____/_____/_____
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights.
Signature: ____________________________
Date: ____/_____/_____
Assessment HLTAP301A
Version: 2
Responsibility: Director of Studies
Page 1
Date Created: May 2012
Implemented: May 2012
To be Reviewed: May 2013
© Einstein College of Australia Provider No:22459 CRICOS: 030223E ABN: XXXXXXXXXX
PAGE
Student Assessment CHCCOM005
Version: 3.0
Responsibility: Director of Studies
Page 1/23
Implemented: 30 June 2016
Last Updated: 30 June 2016
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: XXXXXXXXXX
Trainers Assessment Resource
HLTAP301B Recognise healthy body systems in a health care context
STUDENT ASSESSMENT
HLTWHS002 Follow safe work practices for direct client care
ASSESSMENT SUMMARY / COVER SHEET
(This sheet is in the Student Assessment pack)
This form is to be completed by the assessor and used a final record of student competency. All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file. Student results are not to be entered onto the Student Management System unless all relevant paperwork is completed and attached to this form.
Student Name:
Student ID No:
Final Completion Date:
Assessor Name: