Solution
Robert answered on
Dec 20 2021
Health Care Organization: SJCH 1
SECTION 1:
What health care products or services do consumers seek? How effectively do your
organization’s products or services align with these needs? Use APA citations and
eferences, as appropriate.
Most consumers seeking the health care services benefits have been classified as
follows. First include the quality buyers who are mostly concerned with the best product
and does not concerned with the cost. Second include the service buyers who searches
for best personal and nursing care and assumes that all medical care are adequate. Third
is value buyers look for best value of the money and expect the service to match the
price. Fourth is the economy buyers are primarily interested in minimizing cost and
favor the least expensive market offers. They are more concerned about the amenities as
well as qualities of the nursing staffs and the service offered by the hospital. Moreover,
the consumers in health care industry want continuity, emotional support (confidence in
doctors as well as nurses), physical comfort, involvement of family, information, and
coordination of the care.
The organization under study effectively meets this needs and wants of the
consumers through offering a patient centered culture. Here, culture is refe
ed to how
the people interact, share values, attitudes, morals, and beliefs. The SJCH is able to
effectively foster what consumer wants through offering humanity at their workplace,
creating personal touch, demonstrating empathy, and treating everyone with dignity,
espect, and integrity (SJCH, n.d.). In addition to this, customer loyalty is enhanced
through offering customer-centered health plans.
Health Care Organization: SJCH 2
Reference
SJCH. (n.d.). Purpose, Passion, People. Retrieved from
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
What do health care consumers seek in a place? How effectively does your
organization’s place align with these needs/desires? Use APA citations and
eferences, as appropriate.
In case of placement needs related to health care services, the consumer wants
physical comfort in relation to silence in the room, the level to which hospital employees
are able to control the pain suffering of the patients, assistance in the bathrooms or the
edpan (SJCH, n.d.).
The SJCH is able to deliver these consumers’ need through offering healing
environment; clean, safer, and spiritual environment; offering various amenities like
dining options, banks, ATM facilities, and others. In addition to this, SJCH offers
convenient bill payment facility for the patients through use of internet – online payment
credit card payment. This will help the consumers to get more convenience and comfort.
Reference
SJCH. (n.d.). Purpose, Passion, People. Retrieved from
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
Health Care Organization: SJCH 3
What types of promotions appeal to health care consumers? How effectively do
your organization’s promotions align with these needs/desires? Use APA citations
and references, as appropriate.
The health care consumers wants hospital employees to take time and educate
patients and their families about the patient’s medicine, effective communication made
y the nurses and the doctors, timely and consistent updation of the condition of illness
and its treatment, education about the symptoms that needs to be monitored once
discharged from the hospital, information about the timeline for the recovery process,
assistance in case of returning home, right amount of information to be disclosed to the
family members, opportunity for open communication with the health care providers,
and maintenance of privacy (SJCH, n.d.).
At SCJH, the promotional need of the consumers is delivered through responding in
the timely manner with proper explanation for what has been done, reasons for any kind
of delay and regular updates for offered health services. Further significant stress is
given on offering transparent and open communication system between different
stakeholders.
Reference
SJCH. (n.d.). Purpose, Passion, People. Retrieved from
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
http:
www.sjch.us/sjch_resources/ccurl/981/227/Sacred%20Work%20Manual.pdf
Health Care Organization: SJCH 4
What price issues are important to health care consumers? How effectively do your
organization’s prices align with these needs/desires? Use APA citations and
eferences, as appropriate.
The present health care consumers are well educated, and in turn they demand
quality health care products and services at lowest cost. This requires the health care
service providers to compete on both price as well as quality. Consumer basically needs
customer centered health plans that are designed to provide more consumers’ control on
their expenditure over the health care products, along with tax advantage saving
accounts or some kind of health reimbursement a
angements. Today’s consumer
demands for clearly written, formatted and customized price information in the language
prefe
ed by the user. This information must include all the cost related to diagnostic
tests, physician fees, prescribed drug charges, and other charges during as well as after
hospitalization (California HealthCare Foundation, 2008).
SJCH has aligned these needs of the consumers through offering tailored made
health care price for different audiences, opportunity for treatment and price comparison
of different health care service providers, and maintaining price transparency.
Reference
California HealthCare Foundation. (2008). Making health Care Costs More Transparent
to Consumers: A Summary for Policymakers. Retrieved from
http:
www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/M/PDF%20Making
CareCostsTransparent.pdf
http:
www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/M/PDF%20MakingCareCostsTransparent.pdf
http:
www.chcf.org/~/media/MEDIA%20LIBRARY%20Files/PDF/M/PDF%20MakingCareCostsTransparent.pdf
Health Care Organization: SJCH 5
Section 2 (A):
San...