Overview
The course project requires you to create a quality management
plan. To do this, you will:
- Identify various aspects of a quality management plan in a healthcare
organization.
- Apply various processes and tools to enhance quality in a healthcare
setting.
- Identify workflow processes in a healthcare setting.
- Identify quality parameters in a healthcare setting.
- Examine effectiveness of a quality management plan in a given healthcare
setting.
The project is modeled on the Shewhart Cycle (Plan, Do, Check,
Act). You will modify the Shewhart Cycle to make it applicable to the specific
healthcare service or program you select.
You should seek additional resources that help to understand the
process being studied, as well as planning and quality improvement in general.
For example, Simmonds and Leonard XXXXXXXXXXdescribe six steps in Conducting a
Patient Safety Project. While you don't need to use the six steps in
sequence, they provide direction, as noted below:
- Assess the environment: This step describes the importance of understanding
the culture of an organization.
- Prioritize the work.
- Understand the problem: This step relates to root cause
analysis.
- Map the clinical process: This step is about issues to consider when
diagramming the clinical or workflow process.
- Identify the key people.
- Implement change: This step is about issues to consider when implementing
the Do phase. (pp. 189–201)
Task 1
You will complete a part of the Plan step of the cycle.
Describe the environment, the organization, and the department or
program within the organization that is the basis for your project. Describe the
selected healthcare setting, specifically, service, staff, equipment, and
patients.
Assess the environment using SWOT (strengths, weaknesses,
opportunities, threats) analysis. You should interview some stakeholders such as
managers, staff, or customers. Use the interview information to conduct the
SWOT. You may also summarize or quote any important or interesting information
gathered during the interview.
You will select one of the weaknesses determined by the SWOT to
create a plan for improvement.
Present the description of the organization, the SWOT, and any
interview summaries in a 6-page Word document formatted as a report in APA
style.
| Grading Criteria |
Maximum Points |
| Described a selected healthcare setting,
specifying service, staff, equipment, and patients. |
16 |
| Conducted SWOT analysis for the selected
healthcare setting. |
8 |
| Summarized or quoted information gathered during
interviews. |
4 |
| Selected authoritative sources of information and
evaluated information. |
4 |
| Applied APA standards for writing style, spelling,
grammar, and citation of sources. |
4 |
| Total |
36 |