Comm. 1302: Nonve
al Report Assignment
Read Directions Carefully: In this study, you are to observe the nonve
al cues of others, in posture, distance, gestures, and environmental space. Position yourself where you cannot hear what others are saying but can watch their nonve
al cues.
NOTE: This assignment is not a quiz. I do not need definitions of the different gestures. I do need your personal observations and examples of the nonve
al cues you personally have observed.
Find and describe examples of nonve
al cues that you personally have observed of the following:
1. Give two examples of complementing gestures (Two examples only)
2. Give two examples of Posture indicating mood (Two examples only,)
3. Give an example of each of these: Intimate, personal, and social.
4. Observe furniture in homes, the li
ary, restaurants, businesses, etc. Identify one example of how people use a piece of furniture or a fixture (such as a counter) to either help or hinder communication.
5. Analyze an office. Describe placement of furniture, etc. Would this office help or hinder communication?
6. Describe your favorite clothing, a room in the house, a favorite piece of furniture, or place to hang out. What is there nonve
ally that makes this place comfortable? Describe your feelings when you are in that situation.
Need a report with your findings in a Word file that is no longer than two pages in length. Be specific and concise about each element of your report.
Communicating for Results, 7e
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Chapter 5 - Nonve
al Communication in the Organization
Communicating for Results
Eleventh Edition
Cheryl Hamilton, Ph.D. –Tony Kroll
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Chapter 5 - Nonve
al Communication in the Organization
5 Opening Quotation
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Chapter 5 - Nonve
al Communication in the Organization
Really!
Andrzjewski and Mooney XXXXXXXXXXfound that a genuine smile from a service provider caused them to be judged as more competent by customers.
Andrzjewski S. A., and Mooney, E.C. 2016 Service with a Smile, Does the Type of Smile Matter? Journal of Retailing and Consumer Services 29, XXXXXXXXXX
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Chapter 5 - Nonve
al Communication in the Organization
Nonve
al Defined
“…all intentional and unintentional messages that are not written, spoken, or sounded.”
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Chapter 5 - Nonve
al Communication in the Organization
Remembe
“ You cannot, not communicate.”
XXXXXXXXXXPaul Watzlawick
Humans communicate as soon as they perceive each other.
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Chapter 5 - Nonve
al Communication in the Organization
Nonve
al Communication
Facial expressions & eye contact
Body movements & gestures
Clothing & personal appearance
Distance & personal space
Physical environment
Time
Types include . . .
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al Communication in the Organization
Culture & Nonve
al Behavio
Technical Level – rules openly known & stated
Formal Level – rules known; reasons not known
Informal Level – neither rules nor reasons known; behaviors unconsciously learned
Three levels of culture . . .
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al Communication in the Organization
Eye Contact
Shows interest and attentiveness
Signals wish to participate
Controls flow of XXXXXXXXXXcommunication
In American culture . . .
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al Communication in the Organization
Movements & Gestures
Emblems
Illustrators
Regulators
Adaptors
Types include . . .
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al Communication in the Organization
Clothing & Appearance
Determines status, credibility, persuasiveness & hiring decisions
Affects public perception of organizations
Is problematic—i.e., Casual Confusion Syndrome
Enhanced by professional XXXXXXXXXXdemeano
Appropriate business & professional clothing . . .
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al Communication in the Organization
Distance & Personal Space
Intimate Distance XXXXXXXXXXinches
Hall’s distance categories . . .
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al Communication in the Organization
Distance & Personal Space
Personal Distance - 18 inches - 4 feet
Hall’s distance categories . . .
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Intimate Distance XXXXXXXXXXinches
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Chapter 5 - Nonve
al Communication in the Organization
Distance & Personal Space
Intimate Distance – 0 to18 inches
Personal Distance - 18 inches to 4 feet
Hall’s distance categories . . .
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Social Distance – 4 to 12 feet
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al Communication in the Organization
Distance & Personal Space
Intimate Distance XXXXXXXXXXinches
Personal Distance - 18 inches - 6 feet
Social Distance XXXXXXXXXXfeet
Hall’s distance categories . . .
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Public Distance - 12 feet or more
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al Communication in the Organization
Physical Environment
Ugly versus attractive rooms
Color & lighting
Room Size
Odo
Noise level
Ergonomics
Includes . . .
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al Communication in the Organization
Time
Business regulated on informal level of culture
Consequences of lateness depends on status
Time spent with person has informal significance
Perceptions of time depend on cultural background
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al Communication in the Organization
Nonve
al Status Symbols
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Include . . .
Clothing (i.e., tie & jacket)
Office size, location & interior a
angement
Powerful nonve
al behaviors
Time
Gestures
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al Communication in the Organization
Nonve
al Signs of Powe
Expansive, confident movements
Tall, upright standing posture
Relaxed, affable, familiar behavio
Ability to turn one’s back
Relaxed seated position; body XXXXXXXXXXleaning slightly
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al Communication in the Organization
Nonve
al Signs of Weakness
Small, controlled movements
Any form of bowing or bowed posture
Playing with an object or nervous shaking
Tenseness, vigilance
Hesitantly standing or sitting XXXXXXXXXXforward
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al Communication in the Organization
Culture Shock
People in other countries often use unexpected nonve
al symbols and meanings
Organizations fail to prepare employee adequately for cross-cultural contacts
Result: Culture shock
And international business transactions . . .
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Chapter 5 - Nonve
al Communication in the Organization
Awareness Check
5
Nonve
al Symbols across Cultures
Situation 2 (p. 153):
You are excited that you have been selected to travel to England to help solve a technical problem at your company’s English manufacturing plant. You have always wanted to visit London. The visit is very pleasant until you actually
egin discussions with the English management. The managers continually stare at you and blink their eyes as though bored. This behavior on their part is very distracting. What nonve
al meaning, if any, can be drawn from their behavior?
___ a. The managers resent the fact that a U.S. outsider, especially a mere technician, was sent to handle such a major problem. They are nonve
ally communicating to you their unhappiness.
___ b. The English smog is so bad that most British have eye i
itations. Just ignore the behavior.
___ c. In England, eye blinking is a sign that people are listening. No disrespect is meant.
___ d. In England, eye blinking indicates confusion. Somehow, you are not getting through to them.
(Answers at end of book)
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Chapter 5 - Nonve
al Communication in the Organization
Expectancy Violation Theory
According to Burgoon’s Theory…
If expectations are met, we judge others favorably.
If expectations are not met (violated), we judge others unfavorably.
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al Communication in the Organization
Immediacy Behaviors
Ve
al behaviors – humor, personal examples, using “we” & “our”
Vocal behaviors – good volume, pitch, & vocal expressiveness
Visual behaviors – eye contact, smiles, relaxed posture, moving around
“Promoting a feeling of closeness” by . . .
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al Communication in the Organization
Improving Nonve
al Skills
Develop awareness of nonve
al differences
Do not judge others according to own nonve
al meanings
Do not assign nonve
al meanings out of context
Observe your nonve
al behavior on videotape or ask others for feedback
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Chapter 5 - Nonve
al Communication in the Organization
Summary Chapter 5
Large portion meaning of a message ca
ied in the nonve
al code.
Nonve
al communication an important tool for communicators.
Use caution when interpreting others’ nonve
al communication.