MKTG 720, Customer Analytics
Students are to submit response in WORD file electronically via Blackboard.
Submission should include Students Name and Course Number.
Submissions must follow the rules of basic writing fundamental and typed in a 12-point
font, in 1.5 line spacing.
Include all references (if you use any) in a separate Reference Page.
Include all the out puts from R, if any.
Identifying customers – Cluster Analysis.
The data used for this assignment consists of self-reported information. Please refer to the
Assignment2_DataDescription file.
Using Assignment2_Data, conduct cluster analysis and select the best clustering solution.
Q1. Conduct clustering analysis using data on Agreement scale (Variables X1-X20).
Q2. Conduct clustering analysis using data on Important scale (Variables X21-X24).
Q3. Conduct clustering analysis using data on above two sets of variables X1-X24).
Q4. Conduct clustering analysis using data on Demographics (Variables X26-X29).
Q5. Conduct clustering analysis using data on above three sets of variables.
Q6. Which one is best solution and why?
- Prepare a slide with your response to Q6 for presenting in the class on 10/8.
Assignment #2
Data Description
Scales
X1-X20 Agreement Scale (1=Strongly Disagree --- 7=Strong Agree) Customer agreement with statement.
X21-X24 Important SAcale (1=Least Importanty --- 4=Most Important) Important to customers in purchase decision making.
X25 - Distance between home and restaurant
X26-29 Demographics
X30 - Recommend to others (1=yes; 0=no) Customers are willing to recommend the restaurant to others or not.
Variables
ID
X1 -- Try New and Different Things
X2 -- Party Person
X3 -- People Come to Me
X4 -- Avoid Fried Foods
X5 -- Likes to Go Out Socially
X6 -- Self-Confident
X7 -- Eat Balanced, Nutritious Meals
X8 -- Buy New Products
X9 -- Careful about What I Eat
X10 -- Try New Brands
X11 -- Friendly Employees
X12 -- Fun Place to Eat
X13 -- Large Size Portions
X14 -- Fresh Food
X15 -- Reasonable Prices
X16 -- Attractive Interio
X17 -- Excellent Food Taste
X18 -- Knowledgeable Employees
X19 -- Proper Food Temperature
X20 -- Speed of Service
X21 -- Price
X22 -- Food Quality
X23 -- Atmosphere
X24 -- Service
x25 -- Distance Driven to Restaurant
X26 -- Gende
X27 -- Number of Children at Home
X28 -- Age
X29 -- Income
X30 -- Recommend to others