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Microsoft Word XXXXXXXXXXT2 BN110 Assignment-2 MEL SYD V1.1 Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019 Assignment 2 Trimester T2 2019 Unit Code BN110 Unit...

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Microsoft Word XXXXXXXXXXT2 BN110 Assignment-2 MEL SYD V1.1

Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019

Assignment 2
Trimester T2 2019
Unit Code BN110
Unit Title Information Systems Fundamentals
Assessment
Type
Assignment 2: Group Assignment
Assessment
Title
Research Report and Presentation
Purpose of the
assessment
(with ULO
Mapping)
This assignment assesses the Unit Learning Outcomes c and d; students should
e able to demonstrate their achievements in them.
Apply appropriate systems analysis techniques and use design tools in solving
usiness problems.
Understand the impact of social and ethical standards in global business
operations
Weight 20%
Total Marks XXXXXXXXXXmarks for report and 25 marks for Presentation)
Word limit 1500 (Excluding Cover page, Abstract, Table of Contents and References)
Due Date ï‚· Week 11 Sunday September XXXXXXXXXXby 23:55 PM (Written Report)
ï‚· Week 11 and 12 (Presentation in Labs)
Submission
Guidelines
ï‚· All work must be submitted on Moodle by the due date along with a
completed Assignment Cover Page.
ï‚· The assignment must be in MS Word format, 1.5 spacing, 11-pt Cali
i (Body)
font and 2 cm margins on all four sides of your page with appropriate section
headings.
ï‚· Reference sources must be cited in the text of the report, and listed
appropriately at the end in a reference list using IEEE referencing style.
Extension ï‚· If an extension of time to submit work is required, a Special Consideration
Application must be submitted directly on AMS. You must submit this
application three working days prior to the due date of the assignment.
Further information is available at:
http:
www.mit.edu.au/about-mit/institute-publications/policies-
procedures-and-guidelines/specialconsiderationdeferment
Academic
Misconduct

ï‚· Academic Misconduct is a serious offence. Depending on the seriousness of
the case, penalties can vary from a written warning or zero marks to exclusion
from the course or rescinding the degree. Students should make themselves
familiar with the full policy and procedure available at:
http:
www.mit.edu.au/about-mit/institute-publications/policies-
procedures-and-guidelines/Plagiarism-Academic-Misconduct-Policy-
Procedure. For further information, please refer to the Academic Integrity
Section in your Unit Description.



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Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019


Assessment Cover Sheet
Student ID Number: Student Surname: Given name:
Course: Bachelor of Networking, Bachelor of Business School of IT and Engineering
Unit code: BN110 Unit title: Information Systems Fundamentals (Assignment 2)
Due date: Date submitted: Campus: Sydney/Melbourne
Lecturer: DR Karthik Nagarajan Tutor:






BN110 Student Declaration

I declare that:

1. the work contained in this assignment is my own work, except where acknowledgement
of sources is made;
2. certify that this assessment has not been submitted previously for academic credit in this
or any other course;
3. I have read the MIT’s Plagiarism and Academic Misconduct Policy Procedure, and I
understand the consequences of engaging in plagiarism;

I have not plagiarised the work of others or participated in unauthorised collaboration when
preparing this assignment.
MIT ID: Signature: Date:







BN110 Information Systems Fundamentals Page#3 of 8

Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019


Research Topic and Assignment Description
In this assignment you will work in groups (3-4 members in each group) and conduct a basic
sentiment analysis on customer reviews of a star hotel in Sydney. You can select any one hotel from
the list below or any other hotel you are familiar with.
1. Hyatt Regency Sydney
2. Four Seasons Hotel Sydney
3. Swissotel Sydney
4. Intercontinental Sydney
5. Radisson Blu Plaza Hotel Sydney
6. Ibis Sydney Darling Ha
our
7. Hilton Sydney
8. Sheraton Grand Sydney
9. The Langham, Melbourne
10. Grand Hyatt Melbourne
11. Intercontinental Melbourne
12. Sofitel Melbourne
13. The Hotel Windsor
14. Park Hyatt Melbourne
15. Sheraton Melbourne Hotel
16. Ibis Melbourne Central Hotel
You need to write around 1500-word research report on the research topic ‘Conducting a basic
sentiment analysis of hotel reviews by customers on websites such as ‘tripadvisor.com.au’ Or any
other popular hotel review website’. This assignment will require each group to research using
academic resources such as books, conference papers and academic journal. The group must also
present their work using PowerPoint slides in a scheduled week 11/12 labs. Each group should
present for 10 minutes. Please follow the academic presentation guidelines.
Written Report Format
You have to submit a research report on the topic ‘Conducting a basic sentiment analysis of hotel
eviews by customers on websites such as ‘tripadvisor.com.au’ Or any other popular hotel review
website’
The report should use the following format:
Cover page
Abstract
Table of Contents
Introduction to Hotel selected for this research and the type of services they provide
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Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019
Overview of popular hotel review websites in Australia and the hotel review website selected for
this research
Sentiment analysis and their use for hotel reviews
Application of sentiment analysis to the customer review for the hotel selected
(NOTE: You are not expected to conduct a thorough sentiment analysis where you need to assign
scores and also use some used advanced analytical tools to gain insights instead you can focus on
customer review and conduct a qualitative analysis that identifies customer perception, attitude and
their experience staying in the hotel based on their review comments)
Key findings that emerged from your sentiment analysis and Recommendations (if any)
Conclusion
References (IEEE format)
Submission details:
The report document must be checked for similarity through Moodle Turnitin before submission.
Please include both in-text referencing and reference list.
Research Presentation
PowerPoint presentation file must also be submitted in Moodle and a summary sheet (1 page)
should be given to the lecture
tutor in week 11/12 labs BEFORE presentation.
The presentation should be a maximum of 8 slides and is timed for 10 minutes. All students in a group
are required to present. Please upload your slides to Moodle after completing your presentation (one
per group).



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Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019

Assignment 2 Marking Criteria


Section Description of the section Marks
Research Report
Cover Page Use assessment cover sheet on Moodle
Abstract
Summary of your research approach and key findings
from this research
2.5
Table of Contents
Introduction to
Hotel selected for
this research and
the type of services
they provide
Here provide a clear description of the hotel selected
for this research and the types of services they provide
2.5
Overview of
popular hotel
eview websites in
Australia and the
hotel review
website selected
for this research
Described some popular websites in Australia for hotel
eviews and the one you selected for this research
10
Sentiment analysis
and their use for
hotel reviews

You need to discuss what is sentiment analysis, steps
involved and their use for hotel industry
10
Application of
sentiment analysis
to the customer
eview for the
hotel selected
Here you need to do a basic sentiment analysis based on
customer review of the hotel you have selected for
analysis
15
Key findings that
emerged from your
sentiment analysis
and
Recommendations
(if any)
Describe the key findings that emerged from your
analysis and list recommendations (if any)
15
Conclusion Summary of this research 5
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Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019

Writing and
Referencing
 Style – spelling, grammar, formatting, proofread 5
ï‚· Referencing (Co
ect in text citations and reference
list)
5
Research Sources At least 10 peer reviewed sources 5
Total marks for Report 75
Research Presentation
ï‚· Group participation in presentation 2
ï‚· Use of effective communication skills as a group 2
ï‚· Submission of hard copy summary page before
presentation
2
ï‚· Time management 3
ï‚· quality of content 8
PowerPoint
Features
ï‚· Accurate referencing on slides 2.5
ï‚· Co
ect spelling and grammar 3
ï‚· Appropriate use of visuals 2.5
Total marks for PowerPoint 25
Total marks for Assignment 2 100
Weighted marks 20
BN110 Information Systems Fundamentals Page#7 of 8

Prepared by: DR Karthik Nagarajan XXXXXXXXXXModerated by: MR Umesh Poudel August, 2019
Marking Ru
ic
Section: REPORT - Total Marks 75

Grade
Mark
HD
=60
DI
=52.5 and <60
CR
=45 and <52.5
P
=37.5 and <45
Fail
37.5
Excellent Very Good Good Satisfactory Unsatisfactory
Abstract


2.5
Has a clear and
elevant summary
of the findings of
the report
Summary covers
the main points of
the report
Generally relevant
to the report
The abstract has
some relevance but
it is not clearly
stated
Reads more like an
introduction than an
abstract
Introduction


2.5
Excellent
description of topic
and information is
very clear and
concise.
Very good
description topic
Good description
of topic but
equires good
integration of ideas
Attempt is made at
describing the topic
ut is
Answered Same Day Sep 18, 2021 BN110

Solution

Ritu answered on Sep 20 2021
145 Votes
Sentiment Analysis of Hotel Reviews
        7
Sentiment Analysis of Hotel Reviews
Hyatt Regency Sydney
[Type the author name]
[Pick the date]
Abstract
Hotel Customer Online Review has significant business value in the e-commerce as well as big data age. Online text review is an open, structured form, as well as technical aspects, or linguistic attributes of online text review, are not yet fully considered. The ability to understand the cause of customer complaints is important for hotels to improve the quality, customer satisfaction, as well as revenue of services. This study uses a sample review of tripadvisor.com to predict overall customer satisfaction using technical attributes of online text reviews as well as customer involvement in the review community.
Contents
Abstract    1
Introduction to Hotel selected for this research as well as the type of services they provide    3
Overview of popular hotel review websites in Australia as well as the hotel review website selected for this research    3
Sentiment analysis as well as their use for hotel reviews    4
Application of sentiment analysis to the customer review for the hotel selected    5
Key findings that emerged from your sentiment analysis as well as Recommendations    6
Conclusion    6
References    7
Introduction to Hotel selected for this research as well as the type of services they provide
In this digital age, many customers book hotels online as well as post reviews after they stay. These customer assessments provide satisfaction, feedback, product, service experience, assessment, as well as product as well as service recommendations. It has been pointed out that sentiment analysis is mainly done in Twitter as well as Amazon reviews as well as measuring customer sentiment, but there is still a lack of customer ratings for the hotel review as well as the sentiment analysis of the relationship. In addition, most studies use emotion analysis as well as search data separately. As far as we know, limited research focuses on the development of a heuristic framework that includes data collection, data pre-processing, aspect extraction, as well as data analysis, as well as ultimately understands the meaning of data in marketing visualization [1]. To fill the gap in this knowledge, we have developed an integrated framework as well as experimental research to conduct emotional as well as aspect analyses. The framework was then used to collect as well as analyze reviews from Hyatt hotel ratings as well as trip advisor data, as well as to conduct a demonstration study to analyze Google trend data not only through visual analysis but also through new trend analysis.
Overview of popular hotel review websites in Australia as well as the hotel review website selected for this research
Some hotels have a completely unfair advantage - one of them. Park Hyatt Sydney is a unique location. Located between the iconic Ha
or Bridge as well as the Sydney Opera House, the hotel is a central dream in the business district as well as can enjoy a vi
ant city life close by. But its 900...
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