LP5.1 Assignment: Generalized Quality ProblemDirections:Read “The Generalized Quality Problem” Case...

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LP5.1 Assignment: Generalized Quality Problem

Directions:Read “The Generalized Quality Problem” Case Study in Chapter 32, pages XXXXXXXXXX.

In two pages, not counting the title page, respond to the following questions:

1Should you address this continuing problem with the group at large at your August meeting? Explain.
2Should you do some research aimed at identifying the more troublesome employees and address their quality problems at the August meeting? Explain.
3How would you mobilize your transcription group to address the quality problem and recommend solutions?
Give an example of how the supervisor’s communication skills could help this department achieve its mission and increase productivity.

Case: The Generalized Quality Problem You are supervisor of the central transcription service at City Hospital .
Your group includes several transcriptionists who handle all the dictation from laboratory and radiology and the typing for several department managers as well as all medical record transcription. You are in the habit of holding a brief informational meeting with your staff early each month. At your June meeting you felt obliged to point out that quality was slipping, errors were on the increase, and more care had to be taken with transcription. (Straight typographical errors, such as misspelled words, had dropped to a minimum, thanks to automatic spell-checking programs, but omissions and errors in word choice seemed to have increased.) At your July meeting you made the following statement: “The overall quality of transcription has not improved at all over the past month; if anything, it has gotten even worse. I expect all of you to begin improving your work quality immediately.” It is now almost time for your August meeting. In your estimation transcription quality has not improved in the slightest. It is your belief that as many as half of your employees are contributing to the problem, but you have yet to identify all the offenders by name.
Copyright | Jones & Bartlett Learning | Umiker's Management Skills for the New Health Care Supervisor | Edition 6 |

Robert · Accepted Answer

Question - In two pages, not counting the title page, respond to the following questions: 
1. Give an example of how the supervisor’s communication skills could help this department 
achieve its mission and increase productivity. 
Answer –  
1. It is not advisable that I, the Supervisor, should continue to address this continuing 
problem at the level of group at large because firstly, I have been doing the same for past 2 
months and not able to get any favourable movement in the errors since then. Secondly, it 
is easier to take it lightly think it to be meant for someone else when a negative 
communication is being done in a group. 
2. That is exactly what I need to resort to, at the moment.

LP5.1 Assignment: Generalized Quality Problem Directions: Read “The Generalized Quality Problem” Case Study in Chapter 32, pages XXXXXXXXXX. In two pages, not counting the title page, respond to the...

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