Quality Improvement
QQUUAALLIITTY Y IIMMPPRROOVVEEMMEENNTT
U. S. Department of Health and Human Services
Health Resources and Services Administration
April 2011
Quality Improvement
Contents
Part 1: Quality Improvement (QI) and the Importance of QI ..................................... XXXXXXXXXX1
Quality Improvement (QI) ................................................................................... XXXXXXXXXX1
Principles of QI .................................................................................................... XXXXXXXXXX1
What Is a QI Program? ........................................................................................ XXXXXXXXXX5
Why Is a QI Program Essential to a Health Care Organization? ......................... XXXXXXXXXX6
Part 2: Before Beginning - Establish an Organizational Foundation for QI ........... XXXXXXXXXX6
The Role of Organizational Leadership ............................................................... XXXXXXXXXX7
Key Staff Roles in a QI Program ......................................................................... XXXXXXXXXX8
Readiness Assessment – Preparing for Change ................................................... XXXXXXXXXX9
Part 3: QI Programs - The Improvement Journey ................................................. XXXXXXXXXX10
What Are the Desired Improvements? ............................................................... XXXXXXXXXX10
How Are Changes and Improvements Measured? ............................................. XXXXXXXXXX11
How Is Staff Organized to Accomplish the Work? ........................................... XXXXXXXXXX12
How Can QI Models Be Leveraged to Accomplish Improvements Effectively and
Efficiently? ........................................................................................................ XXXXXXXXXX13
How Is Change Managed? ................................................................................. XXXXXXXXXX14
Part 4: Supporting the QI Program - Keep the Momentum Going ...................... XXXXXXXXXX16
How Is Performance Tracked Over Time? ........................................................ XXXXXXXXXX16
Cele
ating Success ........................................................................................... XXXXXXXXXX16
Part 5: References ..................................................................................................... XXXXXXXXXX17
Part 6: Additional Resources ...............................................................................................