Lesson 5 Assignment
Part 1
1. Describe wave scheduling, modified wave scheduling, double booking, overbooking, specified time scheduling and walk-ins using complete sentences. (12 points)
2. Describe the concept of triage when it comes to scheduling and provide an example scenario (2 pts)
3. Describe the different scheduling needs of a new patient as opposed to an established patient (4 pts)
4. John Patient has canceled his appointment. Describe the appropriate rescheduling process. (2pts)
Part 2 (20 points)
Using the Excel appointment sheet provided, first establish a calendar matrix with correct days, times for office hours as shown below using colors to differentiate office hours from other times.
Monday 9:00-5:00 with a lunch break of 12:00-1:00
Tuesday 9:00-5:00 with a lunch break of 12:00-1:00
Wednesday 9:00-1:00 no lunch breaks
Thursday 9:00-10:00 office meeting with 10:00-5:00 for patient visits with a lunch break of 12:00-1:00
Friday 9:00-1:00 no lunch breaks
Now that the office hours and available time intervals are established, use the following list to schedule the ten patients to fill in the appointment schedule for Monday. Take into consideration scheduling best practices to triage patients and allot the appropriate time required for the complaint or procedure.Use Specific Time Methodof scheduling. Then save the file and upload the Excel document to this assignment.