Lesson 1 AssignmentPlease complete this assignment during your lab and submit it by Sunday at 11:59...

Question

Lesson 1 AssignmentPlease complete this assignment during your lab and submit it by Sunday at 11:59 PM.Part I: Answer the following questions:Describe 4 useful rules for using proper telephone etiquetteState at least 5 common telephone courtesiesDescribe the information every message should contain.Part II: Create a message template using MS Word that will allow capture of the data needed for #3 above (the information that every message must contain.Part III: Describe the proper way to take a message based on this scenario using the template that you created above.Mrs. Brown calls the office and says she needs to see the doctor before the end of the calendar year because she has already met her out-of-pocket expenses and will not have to make a co-pay. There are no openings in the schedule to accommodate her. She asks you to ask Dr. Flores if she will make an exception and fit her (Mrs. Brown) into the schedule.

Shefali · Accepted Answer

Running Head: TELEPHONE ETIQUETTE							1
TELEPHONE ETIQUETTE		5
TELEPHONE ETIQUETTE
Table of Contents
Part I	3
1. Four Useful Rules of Proper Telephone Etiquette	3
2. At Least 5 Common Telephone Courtesies	3
3. Describe the information every message should contain.	4
Part III	5
Telephone Message	5
Caller Information	5
Message	5
Signature	5
Part I 
1. Four Useful Rules of Proper Telephone Etiquette
Greeting
When picking the call, one should always greet the other by messages such as good morning, good afternoon, or thank you for calling. Greetings demonstrate respect for others and create a good impression.

Lesson 1 Assignment Please complete this assignment during your lab and submit it by Sunday at 11:59 PM. Part I: Answer the following questions: Describe 4 useful rules for using proper telephone...

Lesson 1 Assignment

Please complete this assignment during your lab and submit it by Sunday at 11:59 PM.

Solution

Answer To This Question Is Available To Download

Related Questions & Answers

Submit New Assignment