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Knowledge Assessment
Knowledge Assessment: Cluster 2
Unit code, name and release numbe
CHCDIV001 – Work with diverse people (1)
CHCCOM001 – Provide first point of contact (1)
Qualification/Course code, name and release numbe
CHC42015 - Certificate IV in Community Services (2)
Student numbe
Student name
    
Document title    Version 1.0    Page 1 of 3
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© 2011 Department of Education and Communities, TAFE NSW eLearning Hub | Version: 0.0| Created: dd/mm/2011
Document title: CHCDIV001_CHCCOM001_Cluster 2 Knowledge Assessment    Page 11 of 11
Resource ID: LA024246_CHC42015_Certificate IV in Community Services
Version:    1.0
Date created:    6 July 2018
Date modified:    31/08/2020
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The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is co
ect at time of printing: 31 August 2020. For cu
ent information please refer to our website or your teacher as appropriate.
Assessment instructions
    Assessment details
    Instructions
    Assessment overview
    For this assessment you are required to complete two (2)parts:
Part 1: CHCDIV001 – Answer thirteen (13) questions
Part 2: CHCCOM001 – Answer five (5) questions
    Assessment Event numbe
    1 of 3
    Instructions for this assessment
    Before completing and submitting this assessment, you must read through the LibGuide/s and all required learning resources for these units. All resources can be accessed via theAccess your learning link on theOLS.
This is a written assessment and it will be assessing you on your knowledge of the two units in Cluster 2. Please ensure that you complete the entire assessment before submitting it.
    Submission instructions
    Once you have completed this assessment, you are required to submit it for marking via the Assessments tab on the OLS.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE Digital and complete the assessment declaration when submitting the assessment via the OLS.
    What do I need to do to achieve a satisfactory result?
    These units are competency based. In order to be deemed competent in these units you must satisfy all elements specific to the units and the essential knowledge and critical aspects of assessment in a range of situations. The assessment has been developed to cover these criteria and your TAFE Digital teacher will review all you work and assess your overall result to deem you competent.
Please reference your work – referencing guides are available on the OLS.
    Assessment feedback, review or appeals
    Appeals are addressed in accordance with Assessment Guidelines for TAFE NSW.
Part 1: CHCDIV001 Work with diverse people
Short answer questions
Answer the following thirteen (13) questions in as much detail as possible.
1. What types of diversity might you encounter in your role?
    There can be as many diverse groups as healthcare as I can encounter during my service as healthcare professional. However, to classify them on specific level, I will be in close contact with various ethnic groups, Aboriginal people in particular as well as people from different cultural backgrounds other than the Australian ones.
2. What information about a cultural group should you have in order to work effectively with them?
    I would prefer starting with reviewing the cultural history of the group. It will let me know the general conventions through which, the community has grown. I will then direct my attention towards the particular aspect of healthcare and how the subject of wellness of people is approached in the chosen cultural groups. The gaps in understanding health and wellbeing will be examined and addressed afterwards.
3. How can your attitudes impact your ability to work inclusively with diverse groups of people? Think about workplace behaviours which are not inclusive, for example ‘not allowing people to practice their religion/faith’.
Provide at least two (2) more examples.
    Two more examples about impacting inclusively with professional attitude may relate to gender prejudices as well as having racial biases intact. By having gender discrimination, no cultural group can have that perfect stance over healthcare evolution norms set by the government. At the same time, it is implied that for achieving holistic goals of healthcare, it is mandatory to put aside the class and race based biases as they are seen to be the hindering factors in the overall growth of healthcare frameworks.
4. Describe what cultural awareness, cultural safety, and cultural competence are and why these are important in your work.
    Cultural awareness is the process through which, a person verifies that he or she has compatible status, in terms of knowledge about the culture of a particular ethnic group. Cultural safety is the assurance provided to all professionals to practice their cultural values at workplace. Cultural...