Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff...

Question

Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff are waking her at 6am to shower her and to make her bed. She says she feels disrespected because when her care plan was being prepared she made it clear that she likes to sleep in until 8am, and that she prefers to have her showers in the evening.

Outline (150 words) what you might say to Jan and how you might aid Jan through the internal complain management process.

Taruna · Accepted Answer

At first, I would prefer consoling Jan about the disrespectful situation she has been placed into about her waking at six am. I would apologize on behalf of the staff as well so that she feels that her dignity and respect is of primary value to the entire facility.

Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff are waking her at 6am to shower her and to make her bed. She says she feels disrespected because when...

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