Item: Keeping the patient at the centre of care following discharge from hospital Once discharged from hospital, many patients continue to access health care services from outpatient clinics. The...

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PATIENT EXPERIENCE
AUSTRALIAN HEALTHCARE SYSTEM
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CONTENTS
Executive Summary 4
Key Terms 5
Key findings & Recommendations 6
Introduction 7
Literature Review 9
Client profile E
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ERAF Diagram: 11
The Recommendation 12
Australian Health Care System and The Challenge Brief 14
General Discussion 15
Conclusion E
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Reference List E
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Appendices E
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Appendix A: Capability Statement: Profile of Our TeamE
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Appendix B: Stakeholder Assessment E
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Appendix C: Insight Statements with Explanation 19
Appendix D: HSM Assessment Cover Page InformationE
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DISCLAIMER
This report has been produced as a part of student assessment 92638 Foundations of the
Australian Healthcare System at the University of Technology Sydney. As such, the material
presented here, any opinions, findings, conclusions or recommendations are those of the student
authors and do not necessarily reflect the views of the University of Technology Sydney or its
academic staff.
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EXECUTIVE SUMMARY

A patient interview is taken for Mr. Mark who has seen the difference between the best and the
moderate standard of medical services during his orthopedic treatment as an out-patient of a
private hospital in Australia and his visit to the General practitioner of health at a Government
Hospital. Mark has come from the United States of America and has the experience of receiving
the best of medical attention there . In fact in America the treatment for any deserving patient is
done in a fire-fighting mode and the service flow is seamless and hassle free. It is both
informative and engaging giving the patient the best opportunity to recover fast and resume
health at the earliest and to maximum possibility. Resources there are utilized so as not to waste
the opportunities and services but to get the optimum out of it with convenience. The interview
eport of Mark marks the cu
ent medical facilities of both private and government services of
Australia and recommends the measures to improve it.
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KEY TERMS

Out-patient care, Health Insurance, Patient education, communication, seamless hospital
operation, refe
als, healthcare, Australia, United States of America.
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KEY FINDINGS & RECOMMENDATIONS

 The importance of out-patient care
 The necessary knowledge for health insurance
 Hospital staff communication is necessary
 Central point of communication helps patients and service
 The need of fire-fighting mode of operation needed for accidental cases
 Relevance of buzzar system in patient room to optimize services
 Importance of able reception and attendant at hospital
 The need of refe
al system for patients at Australia
 Physiotherapy and water-therapy necessary to recover steady from fractures
 Patient education is a necessity
 Patient interview reflecting the true health of medical services
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INTRODUCTION
The ill-fated Mark Devitis met with an accident while on a business tour to Chicago .
America. He was attended with immediate care and treatment by the American authorities of
medicine where there was a sense of seamless cohesion between all those at duty and
immediate attention was given to Mark so that he recovers fast in good health and spirit. The
dexterity and meticulousness of the American health system impressed Mark and after he
had gathered enough strength to make him fit for the journey , he returned home to Australia
to find to his dismay a cumbersome and rather red-taped system prevalent in the Australian
Government health-care systems. Mark has given details of his experience through an
interview to David and Deborah who ventured more into finding out some deeper truths by
interviewing the returning patient from out-patient care.
The teams efforts have been to identify the best practices of Medical practitioners where
patients feel comfortable , relaxed and taken care of .
Through the patient interview the team was able to find out the route of deplorable medical
condition at Australian Government hospitals mainly the lack of communication. They
ventured deeper in finding our examples as to how seamless the medical service could be
made through proper , centralized communication and interest in patient treatment of all
medical staff alike along with the doctors and medical practitioners.
The findings also delved into how important the insurance is for sick and hurt patients and
how information and patient education can necessarily help to remove the doubts and
anxiety of the patients in dealing with the health insurers.
The further and deeper interview technique
ought out the experiences of the patient who
had gone through the similar services at a foreign country – The United States and seen the
est example of medical practices.
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Expectation of every patient, whose replica is Mark, would be to get the best accessible
seamless medical service and steady attention from the staff-members. Communication
should flow there in a synchronized manner preventing the scope for e
ors which can
sometimes be...