Solution
Aditi answered on
May 09 2022
PERFORMANCE ANALYSIS REPORT OF VIRTUAL PERSONAL ASSISTANT FOR HUSTLERS - COMX
Table of Contents
· Executive Summary
· Introduction
· Background
· Methodology
· Results
· Key findings
· Recommendations
· Conclusion
· References
Executive Summary
Virtual Personal Assistant Software has been around for quite some time now, and it helps a great deal of people prioritize the tasks throughout their days and weeks. One particularly popular such software is the VPA for Hustlers by COMX. It generates customized to-do lists for people aiming to schedule tasks across several aspects of their life – their job, their infants care, their side hustles, etc. This report aims to comprehensively analyse the inner workings of this software using an As-Is business process management model, and based on user suggestions, build a To-Be business process model, to understand and put into place the exact changes to be incorporated into the existing system. These changes were tested on toy models given to actual users – and the feedback is positive so far. This report aims to elucidate the details and help readers understand how to transition into the new, more desirable model.
Introduction
A lot of virtual assistant software has come up in the past few years, all trying to do the same exact thing – making the lives of its users easy to run. The intelligent virtual assistant (IVA) software industry is valued at a whopping 3 billion US dollars. Professionals who work a 9 to 5, or manage small businesses, or even stay-at-home mothers working remote jobs use IVAs extensively. There are limitless applications to this type of software. School going children sometimes use IVAs to remind them of their pending school work or their favourite sports team’s games. Apart from individual use, IVAs also find use in scheduling activities of big corporations, or client interaction with e-commerce sites. We find IVAs almost ubiquitously.
Another very common application of virtual assistant software is in intelligent homes. Right from locking doors at night to controlling CCTV cameras around the house, setting temperatures of rooms according to the weather, managing child controls on TV and other electronic appliances, IVAs do it all.
The objective of this report is to analyse the as-is of a particularly popular Virtual Personal Assistant – COMXs VPA for Hustlers. The exact details of the necessary changes and ways of incorporating them have been detailed in the background section.
Background
The company COMX has been working on providing virtual assistance to people from all sorts of background over the last couple of years. They help corporate VCs to single moms to people handling three to four side hustles along with their day jobs. COMX offers a personal virtual assistant that takes care of all personal and professional needs of an individual, as well as that of a small business. Some of the most popular functionalities that draw users to COMX’s VPA are: creating to-do lists, automatically setting up appointments, giving reminders for bill payments that are due on a particular date, etc. Essentially, it does everything a super-efficient human being can do on her own – but why bother, if a software does it for you!
COMX VPA for Hustlers was launched in the Summer of 2015 and since then it has been used extensively by people from different walks of life. It has got amazing reviews from all kinds of users. Basically, the user after registering and logging in inputs all the different areas of her life/career that she needs help with. The VPA takes past information into account – like how things were managed before the user started using VPA – to create solution choices. This is done for all areas and all activities. Finally, the VPA prepares a to-do-list for each different area of her life – with a view to segregate tasks area wise – and let the user decide what to do when. The to-do-lists act like a master list of activities that the user has to get done in that week, but the user gets full independence about when to do which task.
As an example, for the purposes of this document, we take a user A and show what all things she needs help managing. She works as an Assistant Professor at a university and work two part time jobs with that, to support her family. She has a lot on her plate and feels overwhelmed most days of the week. She is almost always working on Sundays so she never finds time to just sit...