In this assignment you will analyse, model and design improvement to a business process from a real...

Question

In this assignment you will analyse, model and design improvement to a business process from a real organisation of your choice. Your submission will take the form of a report to the organisation from which the process comes. Internal students should work groups of two but pairs must be formed within the workshop, not across workshops. External students will be able to use the Discussion forum to find another student to work with. When choosing who to work with, carefully consider the following points:

· You must be able to identify a process that one of you has sufficient information about to succeed in undertaking the work required for this report

· You must be confident that the person you are planning to work with has a commitment to the work that is equal to yours. Equal marks will be given to each student.

To do

To successfully complete the assignment, you should:

· Identify a business process to use as the basis for the assignment. An ideal business process is one from an organisation where you have worked or a community organisation you have been involved with (e.g. sporting club). This close association is best because it means that you will have the depth of understanding of the chosen process needed to model it accurately, and understanding of the issues associated with it that could be addressed by business process improvement. If this is not possible you must interview someone else to gain knowledge about a process they are involved with. If you are unsure what to use please discuss it with your Unit Coordinator or tutor.

· Model the process using BPMN in Microsoft Visio.

· Analyse the process to identify issues that could be resolved using business process redesign. Your As-Is model should provide a basis for this.

· Design improvements to the process. For example, consider automating some tasks by using information technology or changing the sequence of activities or making parallel paths in the process. As part of this you must consider why the To-Be process will be an improvement compared to the As-Is process and what performance indicators could be used to measure success of the redesign.

· Model the redesigned process using BPMN in Microsoft.

· Create a report to the management of the organisation from which the process comes. Note that presentation of the report including formatting and table of contents is very important and that it should be written in professional language suitable for a manager to read. It should be structured as described below.

Your report should have the following structure and should be submitted as one document (but you can also submit a supplementary file if it is listed in the table of contents):

· Title page.

· Table of contents. This should be generated using the Word Table of Contents feature.

· Introduction. This should include the purpose of the report.

· Background about the organisation. This should provide general background as well as information that will help to understand the context in which the process occurs.

· Background about the process. This section should provide supporting information about the process and MUST also include a description of how the information required to analyse the process was obtained.

· As-Is model of the business process. Modelling must be done in BPMN and supplemented with descriptions of assumptions and business rules etc. as needed. The model must have been created using Microsoft Visio.

· Issues with the process. This section should explain issues and problems that have been identified with respect to the current process.

· Recommendations for improvement. This section should explain the improvements that are being recommended and describe why the To-Be process is an improvement compared to the As-Is process. It should also discuss what performance indicators could be used to measure success.

· To-be model of the business process. Modelling should be done in BPMN and created using Microsoft Visio.

MARKING SCHEME

Component		Marks
1	Presentation	10
2	Introduction	5
3	Background about the organisation	10
4	Background about the process	10
5	As-Is model	30
6	Issues with the process	10
7	Recommendations for improvement	10
8	To-be model	15
Total			100

Meenakshi · Accepted Answer

Businsess Model For Pesticide Shop
Contents
 Introduction
Background about the organisation
Background about the process
AS -IS-Model
Issue with Process
Recommendation  for the improvement
To – BE model
ontents entries found.
 
Introduction
In this assignment, we study and analysis about pesticide shop and after the depth analysis of Pesticide  shop and we analysis and  need to focus on analyzing their old Information System .Based on  analysis  and inquiry into the store we find out an old system problem and  there is requirement  is   solution that will help to improve the old system. We focused on  two major processes, which were sales  and purchase. The Pesticide Store to remain efficient through their customer service and improve their productivity, the following recommendation will be considered: 
1.	Reducing the time required to update inventory control.
2.	Speed up the crediting process for returned and exchanged merchandise-
3.	Lessen the delivery time and errors for the returns and exchange process 
4.	Improve security and auditing procedures By implementing these recommendations, there would be a tremendous improvement for Pesticide  Store financial, non-financial and customer service issues, which would result in future growth opportunities. 
Pesticide  Store Background 
 Process and Problem Identification: Pesticide  Store is a well-known retailer that operates throughout all provinces and territories across Australia since 1994 when  the first store was opened in Austria.. Pesticide  Store has annual revenues of about $2 million, with over 10 employees. Their objective is to “capture the hearts and minds of Australians to be their trusted go to  a retailer.” Based on our research of Pesticide  Store’ problem identification  we found two major areas of opportunity for improvement. These are also major problems that the company has which are in need of a solution. Firstly, Pesticide  Store’ has out-dated information systems and used the old software’s for various business processes. Their information systems include a database of customer information along with their current and past orders, deliveries and returns. The issue is that these software’s are not linked together, which causes inconsistencies the information sharing and updates which severely affects the decision-making processes. Lastly, the unavailability of big-problem Pesticides are an inconvenience because there isn’t stored in a large quantity and therefore it isn’t properly managed. As a result, when a customer orders the Pesticide it takes  them  record. In the case of  the Pesticide is in or out of stock as well as the supply chain to update the availability of the Pesticide. It will show the Pesticide as “available” when it really may not be or vice versa, which is very inefficient and inconvenient for the company and the customers.
Pesticide  Store Methods used to collect Data -
In this assignment, we collect the data with the help of  customers and employee feedback .in this feedback we ask about  where is need for improvement in the old system and what is draw back about the old system. In this interview session where we collect the data that is given below: 
1. Departments Involved Within the Sales ,Order , Exchange and Return Process: 
2. Customer Service Rep: Mostly us, (customer service) and receiving (logistics) for returns, and Customer service, and delivery (Distribution center) for exchanges 
3 Logistics Associate: Customer service and (logistics) for returns,

In this assignment you will analyse, model and design improvement to a business process from a real organisation of your choice. Your submission will take the form of a report to the organisation from...

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