In healthcare the terms "balanced scorecard" and "dashboard" are used to describe performance...

Question

In healthcare the terms "balanced scorecard" and "dashboard" are used to describe performance measurement tools that are both broad in scope and yet summarized in a few key indicators. In this assignment you will create a specific dashboard for an operating unit of a healthcare organization.

Select and describe a specific healthcare operating unit. Examples are an emergency department, surgical service, specific nursing unit, or physician's office practice. Select a type of healthcare service you are familiar with.
Locate at least three recent (within the past 4 years) journal articles from professional and peer reviewed journals that discuss dashboard, balanced scorecard, or performance measurement. Write a brief review of the articles and give complete citations.
Based on the literature review and your knowledge of the unit, create four categories of measurement. They must include both clinical and financial categories. Describe the categories and write a justification for each.
For each category, create at least three specific performance measures. For each measure, describe how it is calculated and where the data is found.
Explain how the performance measures may change if the unit of analysis is the organization as a whole, and not the specific operating unit.

David · Accepted Answer

Introduction 
The paper deploys the theories and literature of Balance Scorecard on the OPD unit of 
Acadia Healthcare. Quality is important for customer satisfaction in Healthcare. Good healthcare 
relationship with patients and customers begins primarily with the development of the relation 
with a personal physician as well as a nurse practitioner from the essential care departments of 
the hospital. Acadia Healthcare has been encouraging all its members towards choosing a 
personal practitioner for them that would provide as well as coordinate with them in all the 
medical services. The exceptional medical professionals are highly dedicated towards providing 
compassionate as well as personal care. They would usually put them through the rigorous and 
selective process of hiring. This primarily helps in ensuring that the healthcare company selects 
skilled medical professionals that would encourage its members towards building long-term 
relationships with the hospital and clinics. 
Literature Analysis 
Companies need to think of customer perspective to be ahead of competitors and generate 
revenues. It is said that the companies need to be customer obsessed rather than being focused 
(Chavan, 2009). Balanced scorecard has been evaluated as one of the successful techniques for 
maintaining the balance between the financial perspective and customer perspective of a 
company (Norreklit, 2008). For developing customer perspective in their balanced scorecard,

In healthcare the terms "balanced scorecard" and "dashboard" are used to describe performance measurement tools that are both broad in scope and yet summarized in a few key indicators. In this...

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