Assignment #3 – User Story Estimation
starting with your deliverable/Assignment #2, complete the following:
1. Prepare a Sprint Plan Document that includes:
a. Estimates for all 6 User Stories, using Ideal Time and Story Points. Explain and justify the reason for choosing Planning Poker or Affinity Estimation for this task – 10 Marks
Process
Improvement
Group 4
Rawand Darawish
Mohammad Yazdani XXXXXXXXXX
Alexandra Lakkotrypis
Jean Raul Romero Lay
Bharti Bharadwaj
Food delivery Process
co
st
um
e
C
us
to
m
e
se
v
ic
e
C
he
f
C
as
hi
e
D
el
iv
e
y
d
iv
e
Package the
food
Received the
orde
Request IS
available
Request Not
available
Requesting
an orde
Checking the
equest if it's
available
Request
available
?
Finalizing
orde
Start End
NO
YES
Processing
the orde
Check food
against orde
Contacting
delivery
service
Picking up the
orde
Driving to
destination
Dropping the
orde
Cooking the
food
User Case
Epic
Customer Service Delivery Drive
Serving Customer Deliver foods
Custome
Placing an orde
User Story Card:
Serving Custome
As a- Customer Service agent
I need- To have full acknowledge of the menu
So that I can- So I can help the costumer to make the easier
decision
Epic (Theme/
process)-
To be specific and speak patiently
Priority
(MoSCoW)-
Most provide excellent communication while
talking to the customers.
Acceptance
Criteria-
Customer satisfaction will not meet the criteria if
the communication is not proper and up to standard
Size/ points- S (Small), M (Medium), L (Large), XL (Extra Large),
XXL …
Lean’s 7 waste
impact-
Defect and mistake/waiting/ wrong
information/wrong orde
low tolerance/
User Story Card:
Serving Custome
As a- Customer service agent
I need- Measure our social media success
So that I can- evaluate what's working and what isn't
Epic (Theme/
process)-
Constant check of our social media
Priority
(MoSCoW)-
Most implement a system for measuring
key social media metrics, aspect of all
engagement and evaluating costumer
satisfaction
Acceptance
Criteria-
will not be recognize in media for high
customer satisfaction if we ignore our feed
ack
Size/ points- S (Small), M (Medium), L (Large), XL (Extra
Large), XXL …
Lean’s 7 waste
impact-
Doing more than customer wants/ Not
esponding to feed back quickly/
Responding respectfully
User Story Card:
Customer
As a- Customer
I need- To have an access to other platform
So that I can- order food easily and wisely
Epic (Theme/
process)-
check on website/social media
Priority
(MoSCoW)-
Most know the general idea of my order
efore contact the costumer service agent
Acceptance
Criteria-
valuing other’s time and be up to speed
Size/ points- S (Small), M (Medium), L (Large), XL (Extra
Large), XXL …
Lean’s 7 waste
impact-
Requesting something that they don’t
provide/ask for discount
User Story Card:
Custome
As a- Customer
I need- To provide clear address and contact information for
drive
So that I can- Receive my order easier and faster
Epic (Theme/
process)-
Provide street name and number and phone
number for driver to contact me if there was any
difficulty
Priority
(MoSCoW)-
Most know the address and should be there at
a
ival time
Acceptance
Criteria-
Be prepared and ready at the location
Size/ points- S (Small), M (Medium), L (Large), XL (Extra Large),
XXL …
Lean’s 7 waste
impact-
Not to be at the location/wrong info/phone is
off/cant hear the door or buzze
User Story Card:
Deliver Food
As a- Driver
I need- ca
y proper delivery bag
So that I can- obtain the food quality and keep it warm
Epic (Theme/
process)-
Ca
y different bags for different types of food
Priority
(MoSCoW)-
Most keep the food in proper bag and flat serfce to
keep the food in great condition
Acceptance
Criteria-
Driver cautiously and obtain the proper
temperature of the food
Size/ points- S (Small), M (Medium), L (Large), XL (Extra Large),
XXL …
Lean’s 7 waste
impact-
Drive Carefully/Proper bag/Stable place/keep the
car windows up so the food stays warm
User Story Card:
Deliver Food
As a- Drive
I need- To have access to GPS
So that I can- Estimate the destination from the
estaurant
Epic (Theme/
process)-
To receive and search for the best Routh to
the destination
Priority
(MoSCoW)-
Most be know the location and special
customer instruction
Acceptance
Criteria-
quick conducting my search as well as
proceeding with to the restaurant
Size/ points- S (Small), M (Medium), L (Large), XL (Extra
Large), XXL …
Lean’s 7 waste
impact-
Not paying attention to instruction/not
estimating the distance/lack of
consideration
Assignment #3 – User Story Estimation
starting with your deliverable/Assignment #2, complete the following:
1. Prepare a Sprint Plan Document that includes:
a. Estimates for all 6 User Stories, using Ideal Time and Story Points. Explain and justify the reason for choosing Planning Poker or Affinity Estimation for this task – 10 Marks
Assignment three: We need to “prepare a Sprint plan. We need estimates for all 6 User Stories, using Ideal Time and Story Points. Explain and justify the reason for choosing Planning Poker or Affinity Estimation for this task”.