Higher Nationals Assignment Brief – BTEC (RQF)Higher National Diploma in Healthcare Practice for...

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Higher Nationals
Assignment Brief – BTEC (RQF)
Higher National Diploma in Healthcare Practice for England
    Student Name/ID Numbe

    Unit Number and Title
    23 Managing Quality in Care Environments
    Academic Yea
    2019
    Unit Tuto
    Fosca Grossi
    Assignment Title
    Planning and monitoring improvements to quality service in a healthcare setting
    Issue Date
    13/09/2019
    Submission Date
    22/12/2019
    IV Name & Date
    Bianca Sanfilippo – 16/09/2019
    Submission Format
    Submission will be in two different formats.
LO1 and LO2 will be evidenced/submitted in the form of an essay (consisting of; an introduction, body of essay, a conclusion and referencing list). This will be submitted as a word-processed document following standard word-processing rules.
LO3 and LO4 will be evidenced in a project-based report on your own practice (consisting of; a table of content, an executive summary , an introduction, the report, a conclusion, recommendation, referencing list and appendices- where applicable) which details the planning, implementation and evaluation of a quality improvement initiative ca
ied out by you in the workplace. In the report, you are required to use headings and titles where appropriate, and may also include diagrams, charts and images to support your work.
Relevant references and a bibliography must be included and the recommended word count for each element of your submission is 2500–3000 words, though you will not be penalised for exceeding this total. Note that the executive summary in the report section will not be included in the word count.
    Unit Learning Outcomes
    LO1 Assess the impact legislation and policy has on measuring and monitoring quality of practice in
health and social care
LO2 Discuss the impact that improving quality has on different individuals in a care setting
LO3 Explore quality improvement requirements in a care setting
LO4 Plan and monitor improvements to quality
    Assignment Brief and Guidance
    Scenario:
“Healthcare as a sector has been late in recognising the contribution that the theory and practice of quality improvement is able to make to delivering better value care’’ (The King’s Fund, 2016).
Your responsibility as a manager in Health & Social Care (H&SC) settings is to make sure that the quality of your organisation is not only sustained but, you must also strive constantly to improve and deliver safe health care services that promote patients' rights, and provides very good services.
In this assignment, there are opportunities for you to demonstrate your knowledge and understanding of the legal and statutory expectations of maintaining quality, as well as, illustrating your capabilities on planning, implementation and monitoring a quality improvement projects.
Activity 1: Essay
In this essay section; critically assess and evaluate the use of theories, models and standards relating to quality in your healthcare setting workplace, in relation to the needs of the service users, and to reflect legislative and statutory requirements.
Further, this essay section must also critically assess the impact of recognised quality standards on the provision of services in your own health and social care setting. Your assessment will consider the actual impact of a set of quality standards over a defined period, on the systems and working practices related to quality improvement in your setting.
Furthermore, in this essay section, you must review quality improvement measures indicated in your setting and how these meet the needs of both internal and external stakeholders. Again, you must evaluate the involvement of the service users, their families, the staff, and the wider community in the development, implementation, and review of quality improvement measures in your setting, and these must include a review on the impact of meeting their needs of service users when working to improve the quality of service provision. Also, as part of your review, you will discuss the importance of promoting diversity, inclusive practice and safeguarding for quality improvement in a care setting.
Activity 2: Report
In this ‘report section’, you will have to ca
y out a review to confirm the cu
ent standard of quality in your work setting in relation to; one aspect of working practices, and plan, implement, and review a quality improvement initiative of your choice.
By means of evidence-based methods, you are expected to review the information gathered, then identify one aspect of improvement required, and state reason/s for your choice. A summary of the evidence from Activity 1 may also be included.
It is expected that the evidence gathered will then be evaluated, and to be shared with both internal and external stakeholders. Justification of how the selected improvement procedures will positively impact on working practices and service users’ experience of the service, must also be highlighted.
Moving further with your research and refe
ing to SMART goals, you are to produce a detailed plan for a quality improvement initiative, where you will have to detail the stages required to improve the quality of the chosen aspect. You are expected to then implement at least one aspect of the improvement initiative, and critically review its progress against the set targets. Also, you are expected to summarise the potential or actual ba
iers and benefits of implementing the quality improvement project to the H&SC setting and to the service users accessing it.
When the project is completed, you are to produce a review of the effectiveness of the plan and give reasons for any changes you made to it based on feedback or observations. Also, you will evaluate the expected outcomes of your planned improvement and consider further changes or improvements you may have identified when discussing your outcomes.
In the appendices section of your report, you will need to include evidence of the project being completed, copies of questionnaires/surveys, interview questions, a reviewed and amended SMART plan, feedback forms and copies of observations ca
ied out, where applicable.
    Learning Outcomes and Assessment Criteria
    Pass
    Merit
    Distinction
    LO1 Assess the impact legislation and policy has on measuring and monitoring quality of practice in health and social care

D1 Critically assess the impact of a cu
ent set of external quality standards on systems and working practice in a care setting, over a defined period
    P1 Compare how different legislative and statutory requirements are taken into account in measuring and monitoring quality in health and social care using different theories and approaches
    M1 Critically discuss how processes for measuring, monitoring and improving quality of practice have an impact on ways of working in a care setting

    LO2 Discuss the impact that improving quality has on different individuals in a care setting

D2 Evaluate the involvement of service users, their families, staff and the community in quality improvement measures in care settings
    P2 Discuss the importance of promoting diversity, difference and inclusive practices in a care setting
P3 Discuss the importance of safeguarding different services users towards improving quality in a care setting
    M2 Review the practical impact on a care setting of the requirement to meet different stakeholders’ needs in working to improve the quality of service provision

    LO3 Explore quality improvement requirements in a care setting

D3 Evaluate the evidence gathered towards sharing information with different stakeholders regarding the quality improvement requirements of the aspect of working practice
    P4 Ca
y out a review of one aspect of working practices in own setting to accurately identify improvements that can be made to the cu
ent level of quality
P5 Discuss why the aspect selected requires improvement using a range of different sources of information
    M3 Justify the aspect of improvement to working practices selected in terms of the impact on service users’ experience of the service

    LO4 Plan and monitor improvements to quality

D4 Evaluate the expected outcomes of own improvement initiative, discussing further changes or improvements which may be required
    P6 Produce a detailed plan for a relevant quality improvement initiative in own work setting
P7 Discuss potential or actual ba
iers to completing the quality improvement initiative
    M4 Implement an appropriately planned quality improvement initiative
M5 Critically review the plan, justifying necessary adaptations based on feedback or observations

assignment-brief-managing-quality-in-care-enviroments-september-2019-1-1-oqjetnts.docx

Neha · Accepted Answer

THE EFFECTIVE OPERATIONAL MANAGER (2000 words)
Table of Contents
Introduction…………………………………………………………………………………….3
Competencies required of an operational manager in healthcare practice…………….…..3
Theories of leadership to operational management in healthcare practice…………………5
Demonstrate leadership skills managing a team in healthcare practice……………………6
Plan to improve an area of provision in healthcare practice………………………………..7
Conclusion………………………………………………………………………………………8
Work Cited…………………………………………………………………………………….10
Introduction
Operational health care managers need to perform several manager level responsibilities in health care system both in new models as well as traditional hospitals. In most of the institutes, really low counts of health managers are considered to be efficiently prepared for role of operational manager which follows by their background education to become health manager. To become an efficient operational health manager individual need to have some qualities in their personality like, deliver quality work, flexible in nature, timely deliver the work and cost. Healthcare operational manager need to generate good communication between health care staff and patients and their family. The role of operational health care manager is really critical because they need to manage and take responsibility of whole health care system, if they are not able to perform well whole system can face crisis and environment became chaotic. It is necessary to develop essential qualities to full fill this role. Operation healthcare managers also need to manage financial issues of hospitals, policy implementation and manages the staff which included both medical and non-medical. 
Competencies required of an operational manager in healthcare practice: 
To become an efficient operational health care manager one should need to develop some necessary skills which help them to deliver their job perfectly. These skills includes in their personality like leadership quality, communication skills, information management and analytical skills which discussed in details:   
· Communication skills: One of the most important skills of this job is to generate good communication between health care staff and patients and other individuals who encounter during job which may include different job profile persons. It really important for a health care manager that they behave like leader and develops good leadership quality in them, which help them to control the difficult situation and along with that they should motivate their staff for better performance and to deliver job on time with sense of satisfaction. McDaniel et al. (2014). To develop a good relationship skill between different kinds of staff members helps them to regulate the system and maintain in good flow of work. It also helps in making good customer relationship which affects the economy of health care system.
· Information system management: To gather required and important information is part of job of health care managers. It is really essential to develop this skill which helps them to collect information organized it and interpretation. This skill includes ability of an individual to adapt in changing environment of updated situation and to identify strategies and policy making. Flynn (2015) Health care manager should be vigilant about organization events, listen information with open mentality and understands the source of information along with information exchange. It is required to gather information from various sources understand their meaning and interpretation. Most important thing to find out whether the information is solves the purpose for communication. 
· Analytical skills: Analytical skill is known as skill which develops by knowledge and analytical thinking which helps to utilize available information and used for betterment of system. Operational health care manager need to develop skill of planning and executing the plan of action which generates by observing thing from broader perspective, find the concept behind that, develops theory, find future prediction and its long term effect on system. Oldenhof, Stoopendaal & Putters (2016).  They should also able to use the analytical advance technology and tools which helps in marketing, finances, statistics, management and know computer to analyse the data provided. 
· Action taking skill: This type skill is really essential as to know, how they are able to implement the plan of action. It helps health care mangers to plan on some critical aspect, flow of direction and implementation of plan. This kind of skill includes setting a goal identify the standard of goal, distribution of work between staff and resources and to execute the plan.

Higher Nationals Assignment Brief – BTEC (RQF) Higher National Diploma in Healthcare Practice for England Student Name/ID Number Unit Number and Title 23 Managing Quality in Care Environments Academic...

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