CHCCOM003
Student Assessment
Task One: Questions
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking
eview without a completed and signed Assessment Cover Sheet.
Qualification Title
CHC52015 Diploma of Community Services
Unit Code
CHCCOM003
Unit Title
Develop Workplace Communication Strategies.
Student Name
Student ID
Student Email
Assessor Name
Campus
☐ Melbourne ☐ Sydney ☐ Perth
Due Date
Week 6
Submission Date
Assessment Task
Task One - Questions
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
· The work submitted is my own and does not contain another person’s material represented in my work.
· I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my traine
assessor.
· I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
· I will not allow other students to access or copy in whole or any part of my assessment work.
· I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date
Assessment Task 1: Questions
Student Assessment Instructions
· This is a written assessment. All questions must be answered for this assessment.
· This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.
· The written assessment may be re-attempted on two further occasions (maximum of three attempts).
· This is an open book assessment.
· Respond to all questions in the spaces provided.
· You must answer all questions co
ectly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
Required Resources
· You will need to have access to relevant legislation, standards and codes, industry practices.
Evidence
· You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.
· Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
· Your assessor will provide you with the due date, which can be recorded in the assessment plan.
· Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
· If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
· If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.
· In most cases, you will be allowed a maximum of three attempts.
· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Question 1
List two internal and two external stakeholders you would need to consider when determining information needs for a community services setting.
Answe
Internal:
External:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 2
Give one reason why it is important to identify who the organisation’s competitors are when developing communication strategies.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 3
Describe two examples of special communication needs that may arise with personnel or clients in community services settings.
Answe
Example one:
Example two:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 4
For two types of digital media, provide one example of appropriate etiquette and one example of inappropriate etiquette when using this type of media.
Answe
Medium one:
Appropriate:
Inappropriate:
Medium two:
Appropriate:
Inappropriate:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 5
Political, economic, social and technological factors impact on the work of community service organisations. Provide an example of each factor and
iefly outline the impact each example could have on the information needs of community service organisations.
Answe
Political factor:
Impact:
Economic factor:
Impact:
Social factor:
Impact:
Technological factor:
Impact:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 6
Explain the meaning of communication channels. Outline two reasons why it is important to identify effective communication channels when developing a communication plan.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 7
Identify one community service organisation’s and describe the communication structure or hierarchy within it.
Answe
Organisation:
Structure/Hierarchy:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 8
Explain the difference between an official communication channel and an unofficial channel and provide an example of each.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 9
Research a community service organisation of your choice. Conduct a SWOT analysis of the organisation’s online communication strategies and develop a list of recommendations to address issues identified as a result of the SWOT analysis.
Answe
STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
Recommendations:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 10
Identify two processes for adapting communication strategies to suit different contexts.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 11
Describe two protocols that support effective written and oral communication.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 12
Identify two key principles and two key practices of mentoring and coaching.
Answe
Mentoring
Coaching
Principle 1
Principle 1
Principle 2
Principle 2
Practice 1
Practice 1
Practice 2
Practice 2
Result
Satisfactory ☐ Not Satisfactory ☐
Question 13
Provide two reasons why it is important to evaluate communication practices at least two steps you would follow when implementing a process to evaluate a communication strategy.
Answe
Reason one:
Reason two:
Step one:
Step two:
Result
Satisfactory ☐ Not Satisfactory ☐
Question 14
Explain what a conflicting interest is and provide one example.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 15
Why is it important to understand the organisation’s business or strategic plan when considering communication strategies or plans?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 16
Identify two possible communication ba
iers, restraints or difficulties that should be considered in a communication plan and give an example for each.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 17
Describe two elements that should be included in any consideration of financial implications in a communication plan.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 18
Give two reasons for why an organisation’s crisis communication plan might be implemented.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 19
Briefly explain why it is important to prepare information and resources to support the implementation of communication protocols.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 20
Briefly explain why it is important to present information to staff regarding communication strategies, protocols and organisation standards.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 21
Briefly explain why it is important to maintain work-related networks and relationships to meet organisation objectives.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 22
Briefly explain why it is important to develop a range of communication strategies to meet an organisation’s needs and goals.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Assessor Name
Assessor Signature
Student Name
Student Signature
2
CHC
Learner guide
CHCCOM003
Develop workplace
communication strategies
Release 2
CHCCOM003
Develop workplace
communication
strategies
Release 2
Learner guide
Aspire Version 1.2
Copyright Warning
This product is copyrighted to
Aspire Training & Consulting
(ABN XXXXXXXXXX).
Aspire Training & Consulting owns
all copyright to its products. Except
as permitted by the Copyright Act
1968 (Cth) or unless you have
obtained the specific written
permission of Aspire Training &
Consulting, you must not:
• reproduce or photocopy this
product in whole or in part
• publish this product in whole or
in part
• cause this product in whole or in
part to be transmitted
• store this product in whole or
in part in a retrieval system
including a computer
• record this product in whole or
in part either electronically or
mechanically
• resell this product in whole or
in part.
Aspire Training & Consulting:
• invests significant time and
esources in creating its original
products
• protects its copyright material
• will enforce its rights in copyright
material
• reserves its legal rights to
claim its loss and damage or
an account of profits made
esulting from infringements of
its copyright.
Version control and modification history
Version Release date Modification
Release 2, version 1.1 April 2017 First release
Release 2, version 1.2 August 2017 Minor co
ections as part of
our continuous improvement
program
Aspire is committed to developing quality resources that meet the needs of our
customers. However, occasionally Aspire finds, or is notified of, e
ors. Please
efer to our website at www.aspirelr.com.au to see if there are any updates that
may be relevant to you.
Every effort has been made to ensure the information in this book is accurate;
however, the author and publisher accept no responsibility for any loss, damage
or injury arising from such information.
Except where an information source is acknowledged, the names and details
of individuals and organisations used in examples are fictitious and have
een devised for learning purposes only. Any similarity to actual people or
organisations is unintentional.
All websites refe
ed to in this unit were accessed and deemed appropriate at
time of publication.
Aspire Training & Consulting apologises unreservedly for any copyright
infringement that may have occu
ed and invites copyright owners to contact
Aspire so any violation may be rectified.
CHCCOM003 Develop workplace communication strategies, Release 2
© 2017 Aspire Training & Consulting
Level 1, 464 St Kilda Road
MELBOURNE VIC 3004 AUSTRALIA
Phone XXXXXXXXXX
First published April 2017
Reprinted (with amendments) August 2017
Cover design Rewind Creative
Printer Doculink Australia Pty Ltd, 1d/28 Rogers Street,
Port Melbourne VIC 3207
e-ISBN XXXXXXXXXXPDF version)
ISBN XXXXXXXXXX
Contact details
Participant
Name:
Start date:
Phone number:
Email:
Work location
Name:
Address:
Postal address:
Workplace supervisor name:
Phone number:
Fax:
Email:
Registered Training Organisation (RTO)
Name:
Address:
Postal address (if different):
Phone number:
Fax:
RTO