CHCCCS007
Student Assessment
Task One: Questions
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking
eview without a completed and signed Assessment Cover Sheet.
Qualification Title
CHC52015 Diploma of Community Services
Unit Code
CHCCCS007
Unit Title
Develop and implement service programs.
Student Name
Student ID
Student Email
Assessor Name
Campus
☐ Melbourne ☐ Sydney ☐ Perth
Due Date
Week 6
Submission Date
Assessment Task
Task One - Questions
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
· The work submitted is my own and does not contain another person’s material represented in my work.
· I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my traine
assessor.
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· I will not allow other students to access or copy in whole or any part of my assessment work.
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Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date
Assessment Task 1: Questions
Student Assessment Instructions
· This is a written assessment. All questions must be answered for this assessment.
· This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.
· The written assessment may be re-attempted on one further occasion (maximum of three attempts).
· This is an open book assessment.
· Respond to all questions in the spaces provided.
· You must answer all questions co
ectly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
Required Resources
· You will need to have access to relevant legislation, standards and codes, industry practices.
Evidence
· You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.
· Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
· Your assessor will provide you with the due date, which can be recorded in the assessment plan.
· Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
· If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
· If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.
· In most cases, you will be allowed a maximum of three attempts.
· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Question 1
What are two strategies to ensure service users are supported based on their individual needs at all levels of program planning?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 2
What are two ba
iers that may prevent service-user participation?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 3
Describe how two of the ba
iers you identified in Question 2 may be overcome.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 4
List two ways you could consult with people accessing your service.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 5
Identify two strategies for consulting and collaborating with other services.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 6
What is meant by ‘multifaceted needs’?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 7
What other parts of the organisation’s work may impact on service delivery?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 8
What codes, standards or legislation may impact on the community services area you plan to work in? Identify one of each.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 9
Identify two internal and two external stakeholders whose input into program planning you consider is important.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 10
List two ways of incorporating individual differences, rights and needs into planning.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 11
List three strategies (one for each) that you can use to identify financial, human and physical resource requirements when planning.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 12
What is the name of the funding process used by governments in Australia and what is an alternative funding framework also used by community services organisations and programs?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 13
Name three systems (or work areas) that can support program planning.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 14
Identify a template tool that can be used to document a program plan and list its components?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 15
Who is responsible for communicating roles and responsibilities to relevant stakeholders when planning a new program and what are two methods they can use to do this?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 16
Who is responsible for governance of an organisation and how is accountability ensured at all levels?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 17
Explain two of the principles that are important when planning a new program.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 18
Describe the stages of monitoring a program.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 19
What document guides the way money is spent on running a community services program and what are two types of resources that are needed to run a program in this sector?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 20
Identify a need that is common to most service users and explain how an organisational procedure may shape the way you act to better meet that need.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 21
Identify two factors you would take into account when assessing a program’s capacity.
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 22
How does evaluation feed into continuous improvement?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Question 23
How can you ensure risks are addressed when delivering a new program?
Answe
Result
Satisfactory ☐ Not Satisfactory ☐
Assessor Name
Assessor Signature
Student Name
Student Signature
2
CHCCCS007 Develop and implement service programs Release 1
Learner guide
CHCCCS007
Develop and implement
service programs
Release 2
CHCCCS007
Develop and
implement service
programs
Release 2
Learner guide
Aspire version 1.4
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CHCCCS007 Develop and implement service programs Release 2
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UNIT RELEASE 2 (ASPIRE VERSION 1.4) © ASPIRE TRAINING & CONSULTING v
Contents
Before you begin vii
Topic 1 Engage consumers in the analysis of service needs 1
1A Develop a plan for consumer participation 2
1B Investigate the needs of individuals 6
1C Recognise processes and communications 11
1D Interact and consult with people 14
1E Consult and collaborate with other