CHCDIV003
Student Assessment
Task Three: Observation
Online Assessment
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking
eview without a completed and signed Assessment Cover Sheet.
Qualification Title
CHC52015 Diploma of Community Services
Unit Code
CHCDIV003
Unit Title
Manage and promote diversity
Student Name
Student ID
Student Email
Assessor Name
Campus
☐ Melbourne ☐ Sydney ☐ Perth
Due Date
Week 8
Submission Date
Assessment Task
Task Three - Observation
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
· The work submitted is my own and does not contain another person’s material represented in my work.
· I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my traine
assessor.
· I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
· I will not allow other students to access or copy in whole or any part of my assessment work.
· I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date
Assessment Task 3: Observation
Student Assessment Instructions
· Your assessor will explain the a
angements for this assessment, including when it will occur and how the observation will be conducted.
· Your assessor will provide you with a Zoom link which will include; the day, date and time of the assessment
· You must satisfactorily complete all sections of the assessment tasks.
· Ask your assessor to clarify any aspect you are unsure about in this assessment task.
· You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
Required Resources
· You will need to have access to relevant legislation, standards and codes, industry practices, student book resources, computer and internet access
· You may need access to organisational documents and deliverables from previous tasks in the assessment.
Evidence
· You must submit the completed assessment cover sheet and other evidence as outlined in the observation instructions, by online submission within the allocated time.
· Ensure you keep a copy of your submitted work. Assessments submitted without completed cover sheet will not be accepted.
When and where will this assessment take place?
· This assessment may be undertaken in a simulated environment/in a classroom/off site via Zoom. (Zoom meetings are a cloud-based video conferencing application) to be discussed with the assessor.
· Your assessor will provide you with the due date, which can be recorded in the assessment plan.
· Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
· If you are unable to provide sufficient evidence within the observation assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
· If any of the observation assessments are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for your reassessment.
· In most cases, you will be allowed a maximum of three attempts.
· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
Observation Instructions
No.
The student’s assessment shows evidence of the following:
1
Role play: Impact of beliefs, biases and value systems on work practices
Instructions
· You must gather information regarding one workplace’s cu
ent practices to achieve their diversity objectives. For instance, this can be done by engaging with a staff member in a leadership role and accessing the diversity policies/procedures at your educational provider.
· Once the research has been completed, you must roleplay a 15-minute meeting between colleagues working in the chosen workplace. The simulation will be based on the information gathered through the completed research, with an assessor playing the role of the Team Leader and the student as the Colleague.
· On completion of these role plays, each student must provide a written reflection of your experience. You will be expected to critically appraise your own performance regarding the effectiveness of your communication, information-gathering, coaching, and evaluative skills. You are expected to elaborate on the decisions that you made during their roleplay. Refer to the Student Self-Assessment on page 7-8.
Assessment conditions:
The assessment conditions should simulate a meeting room that allows the student access to:
· suitable workplace facilities and resources, including organisation policies and procedures
· interactions with other people in a leadership role
Roleplay Requirements
During the role play, you are required to demonstrate the following:
· Communication with co-worker in a respectful manner that encourages dialogue and appropriately addresses any diversity requirements
· Maintain open body language
· Use active listening skills
· Communicate to gather subjective and objective data
· Engage empathetically with co-worke
· Speak clearly
· Involve the co-worker in the development of strategies that promote diversity in the workplace
· Offer professional development to provide opportunities to learn more about the benefits of cultural diversity
· Provide information on how your workplace disseminates information on your diversity policy and what strategies can be used to ensure compliance with the policy
· Discuss ways that information can be gathered to assist in developing new policies
· Discuss with your colleague how evaluations could be undertaken to ensure strategies are in place to enhance diversity in the workplace.
Required Evidence
Submission of completed Self-Assessment Form
Student Self-assessment
Applying effective communication skills in community service practice with diverse colleagues and clients, and contributing to workplace diversity.
What did I do that I believe worked well?
Positive feedback about your effective communication skills when working with people that have a diverse background
What areas needed improvement?
Areas that posed a challenge to your effective communication skills when working with people that have a diverse background
How do I think I might be able to improve?
Recommendations for how you might improve your communication skills when working with people from a diverse background
What could I have done to gather further information?
Recommendations for improving information gathering when working with different workplaces
Observation Assessment Sheet
Observation Date:
Competency question
No.
During the observation, the student demonstrated the following:
S
NS
1
Observation Record Sheet
Addressed concepts of diversity appropriately?
1
Communicates with co-worker in a respectful manner that encourages dialogue and appropriately addresses any diversity requirements
☐
☐
Concepts of diversity appropriately addressed?
2
Maintains open body language to engage respectfully
☐
☐
Used appropriate communication strategy for diverse clients?
3
Uses active listening skills to ensure a sound understanding that information is gathered in an appropriate manne
☐ ☐
Used appropriate communication strategy for diverse clients?
4
Communicates to gather subjective and objective data
☐ ☐
Used diversity factors to engage with clients and colleagues?
5
Engages empathetically with co-worke
☐ ☐
Used appropriate communication strategy for diverse clients
6
Speaks clearly
☐ ☐
Used diversity factors to engage with clients and colleagues?
7
Involves the co-worker in the development of strategies to assist in fostering diversity in the workplace in the follow
☐ ☐
Contributed to workplace diversity policy?
8
Offers professional development to provide opportunities to learn more about the benefits of cultural diversity
☐ ☐
Contributed to workplace diversity policies and procedures?
9
Provided information on how a workplace disseminates information on their diversity policy and what strategies they use to ensure they are compliant with their own policy
☐ ☐
Contributed to workplace diversity policies and procedures?
10
Discussed ways that they could gather information to assist in developing new policies
☐ ☐
Contributed to workplace diversity policies and procedures?
11
Discussed with their colleague how evaluations could be undertaken to ensure strategies are in place to enhance diversity in the workplace.
☐ ☐
Comments:
Additional questions: *
Student responses:
Feedback
S=Satisfactory NS=Not Satisfactory
*Record additional questions to address contingencies and further clarify student understanding
Assessor Name
Assessor Signature
Student Name
Student Signature
2CHCDIV003 – Student Assessment – Task Three: Observation (V.2 – 201305)