Health systems vary widely in performance, and countries with similar levels of income, education and healthexpenditure differ in their ability to attain key health goals. This paper proposes a framework to advance theunderstanding of health system performance. A first step is to define the boundaries of the health system, based on theconcept of health action. Health action is defined as any set of activities whose primary intent is to improve or maintainhealth. Within these boundaries, the concept of performance is centred around three fundamental goals: improvinghealth, enhancing responsiveness to the expectations of the population, and assuring fairness of financialcontribution. Improving health means both increasing the average health status and reducing health inequalities.Responsiveness includes two major components: (a) respect for persons (including dignity, confidentiality andautonomy of individuals and families to decide about their own health); and (b) client orientation (including promptattention, access to social support networks during care, quality of basic amenities and choice of provider). Fairness offinancial contribution means that every household pays a fair share of the total health bill for a country (which maymean that very poor households pay nothing at all). This implies that everyone is protected from financial risks due tohealth care. The measurement of performance relates goal attainment to the resources available. Variation inperformance is a function of the way in which the health system organizes four key functions: stewardship (a broaderconcept than regulation); financing (including revenue collection, fund pooling and purchasing); service provision (forpersonal and non-personal health services); and resource generation (including personnel, facilities and knowledge).By investigating these four functions and how they combine, it is possible not only to understand the proximatedeterminants of health system performance, but also to contemplate major policy challenges.
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