During this class, we examined a range of methods used in operations management to monitor, assess,...

Question

During this class, we examined a range of methods used in operations management to monitor, assess, and improve performance in health care organizations. In this final Assignment, you will review the Learning Resources made available throughout the class, and any additional external resources you may find. Then, you will synthesize your understanding of these resources, applying your knowledge to the Pediatric Hospital case study.

According to the case study, a kaizen event revealed that variability in operations performance and outcomes was the root cause of a bottleneck in scheduling MRIs. Three solutions were provided, including:

Modify the master schedule.
Streamline the insurance authorization process.
Implement standardized work instructions.

To prepare for this Assignment:

Read the Pediatric Hospital in Tough Market Pegs Growth to Lean Process Improvement case study by Tonya Vinas, located in the Learning Resources. Review the key metrics and current state of the organization before the interventions were conducted.

The Assignment:

In a 6- to 7-page report to the board of directors (not including title page or references):

Assess operations requirements and resources for Pediatric Hospital. Describe what is working and what is not working.
Conduct a quantitative and qualitative benchmark literature review and scan of operations best practices (from the health care industry or outside the health care industry) and provide and evaluate an example of an initiative that a high-reliability health care organization has implemented, and indicate how Pediatric Hospital can implement that initiative.
Evaluate Pediatric Hospital’s readiness for the transition of health care systems from a volume- to value-based delivery system. Using data provided in this case, provide relevant and practical recommendations to improve its readiness and how it might affect the implementation of the initiative.
Analyze the operational implications of 2–3 current health care reforms and mandates that might affect the implementation of the initiative.
Consider current and future trends and forces in operations management excellence and assess how these can help this Pediatric Hospital and other similar health care organizations to become a sustainable model for high-reliability organization.

David · Accepted Answer

Running Head: REPORT TO THE BOARD OF DIRECTORS 1
Assignment Title 
Student Name 
Course Name 
Instructor Name 
Date
REPORT TO THE BOARD OF DIRECTORS 2 
Akron Children’s Hospital is a largest pediatric hospital located in the northeast Ohio and 
focusing on providing best healthcare services to the people located in the region. About 600,000 
patients visit them every year, and they are specialized in providing care to the infants, children, 
teens, and adults. Akron Children’s Hospital has earned a higher level of reputation that is they 
have Gold Seal of Approval from Joint Commission and Magnet Recognition Status for 
excellent nursing from the American Nursing Credentialing Center.  
The hospital involves in teaching to the universities in the Northeast Ohio, and they offer 
a pediatric specialty fellowship training programs. Their quality of service and dedication in 
taking care of patients enabled them to earn the reputation among people. Cleveland Clinic’s 
children Hospital and University Hospital’s Rainbow Babies are two other well-reputed hospitals 
providing best services to their patients. They are well renowned for their innovation and in 
performing life-saving procedures. All these hospitals have the best team of doctors, researchers, 
and scientists who are in a position to provide best services and care for the patients (Vinas, 
2011).  
The distinctive style of business operations has always made Akron to stand ahead of 
others in the region and to hold a competitive position in the industry. Pediatric care is the 
competitive advantage for Akron that makes them stand ahead of other competitors in the 
industry. Both Cleveland Clinic’s children Hospital and University Hospital’s Rainbow Babies 
mainly focuses on continuous improvement in their operations. But the main drawback is that 
they are unable to make an effective strategic program that will enable them to gain more 
popularity. Strategic planning and implementation is the key driver for the success and 
continuous improvement in Akron, unlike the other two counterparts (Vinas, 2011).  
REPORT TO THE BOARD OF DIRECTORS 3 
Akron has a well-defined organizational structure that governs the entire business 
operations and activities of the hospital. Hospital is similar to other organization from different 
industries. Therefore, the management and strategic implementation should be competitive like 
other industries. Nature of business, goal, and mission are different for hospitals, but it is 
essential to focus on making use of best organization structure to succeed in the business. CEO 
of Akron hospital is considered to the key for the growth and development of the hospital. 
CEO handles entire operations across function in an efficient manner (Vinas, 2011). 
Chief executive officer of Akron is responsible and accountable for all the decisions and 
performance of the hospital. CEO forms the strategy and provides strategic guidance and clarity 
to the employees about the purpose of various decisions taken by the management. It motivates 
the employees to work along with the organization in accomplishing the goals. Akron has a six-
sigma based training program that provides the best training to the employees to work as per the 
quality standards of the organization. CEO guidance and six-sigma training are making the 
hospital to be competitive. 
External environment analysis is performed before the decision making that is 
geographical studies are undertaken before the expansion of the hospital. It enables them to 
concentrate on those specialties that are in high demand in those regions. Akron has gained more 
confidence from the parents as the quality of physicians, and their services are reputed, and they 
pay more concentration to the patients (Vinas, 2011). The overall quality of services provided by 
the hospital is superior when compared to the others in the region making them stand ahead in 
the competition. Akron mainly focuses on pediatric research. Akron has their MRI scheduling to 
make a quicker diagnosis of the issue, but the hospital failed to make the best utilization of those 
acquired MRI machines.

During this class, we examined a range of methods used in operations management to monitor, assess, and improve performance in health care organizations. In this final Assignment, you will review the...

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