Diploma in Health Services Management Level 7
DHSM 303: Managing Service Delivery in the Health Sector
Term 4, 2019
Assessment 1: Individual Report & Oral Presentation
Level 7 Credits 15
Assessment 1 Total Marks ( Weighting)
A = XXXXXXXXXX%)
B = 45 (10%)
Week Due Weeks 5-6 Submission Date
Instructions:
1. Ensure your Name, Student ID, Lecturer’s Name and Date is entered on this page.
2. Read the instructions carefully.
3. This is an individual assignment. Assessment 1 consist of two parts:
PART A: Individual Written Report (50%) - your submission should be in the research report
format. Please refer to Research Report Guidelines provided. You are not allowed to
present or hand in the same or similar assignment of another individual. This will be
egarded as cheating and will be marked zero.
PART B: Individual Progress Assessment (Oral Assessment) 10% - This is a 10-minutes
individual oral assessment with the tuto
lecturer, assessing student’s knowledge of their
esearch topic in PART A and their ve
al communication skills.
4. Your submission should be in the research report format. Please refer to Research Report Guidelines
provided.
5. You are not allowed to present or hand in the same or similar assignment of another individual. This
will be regarded as cheating and will be marked zero.
6. Please use the following formatting guidelines for submitting the completed assignment:
Font Size : 11
Font Type : Times New Roman, Arial
Line space : 1.5
Headings size : 14, 16
7. You must complete each task on your own and you are encouraged to conduct your own report based
on class exercises, hand-outs, notes and external sources as a support tool.
8. If you are unsure of any task stated in the assignment, consult your lecturer to seek clarification.
9. Anything that is not your own work must be acknowledged through referencing. Plagiarism would be
dealt with zero tolerance and you would fail the assessment.
10. “APA” 6th Edition referencing and citation are compulsory.
11. A soft copy of assignment must be submitted on Turnitin by the due date and a hard copy must be
submitted to the lecturer on date advised by lecturer.
12. Be advised that any similarity rate 15% or above will result in zero marks as stipulated above.
13. Late submissions may be accepted with a deduction of 10% for up to 3 days from due date.
Student Undertaking:
I have read and understood the instructions for the open book assessment. I understand that I will be
assigned a zero if I am found to engage in any unethical practice.
Student Name
Student ID
Student Signature Date
Assessor Name Total Marks Part A –
/100
Part B –
/45
Assessor Signature % Weighting Part A –
/50%
Part B –
/10%
PART A PART B Grand
Total Question No. ES Intro. S1 S2 S3 Con. Ref. Total Oral
Total Marks XXXXXXXXXX XXXXXXXXXX
Allocated
Diploma in Health Services Management Level 7
DHSM 303 - Managing Health Services Delivery in the Health Care Sector
Aim: To develop competences in managing the delivery of services in the health care sector. To
provide knowledge frameworks that enable the design of processes and services, focusing on
outcomes, equity and the impact of quality on the organisation.
Level 7
Credits 15
Class Contact Hours 72
Lecturer supervised tutorial 8
Independent Learning 80
Total Student Learning Hours 160
LEARNING OUTCOMES ASSESSED
Learning Outcome Section
LO1: Identify and evaluate the importance of service delivery
in the health and social care sector.
Key elements:
a) national health service delivery framework
) regional health service delivery framework
c) health system revenue/funding model
d) health system cost structure
e) Strategies/ Objectives - Integration
Sections 1 & 2
LO3: Compare the theory and practice of managing
operational systems in health
Key elements:
a) Work design: theories and concepts
) Health workforce issues
Section 3
LO4: Plan And Implement Service Delivery Designs In Health
Organisations,
Sections 1, 2 and 3
Includes LO1, LO2 and LO4
Executive Summary
Introduction
Conclusion
Variance
Referencing
Diploma in Health Services Management Level 7
PART A: Write a report answering the following questions identifying and evaluating the importance
of service delivery in the health and social care sector as well as comparing the theory and practice
of managing operational systems in health. Your ‘Individual Report’ should be 2500 words ± 10%. It
must also include APA 6th Edition referencing.
EXECUTIVE SUMMARY XXXXXXXXXXLearning Outcomes 1, 3 & 4)
XXXXXXXXXX10 marks)
Your executive summary should provide an overview of your entire report (report topic, the findings,
main conclusions) in such a way that your reader may familiarise themselves with the large body of
material present in your report without having to read the entire report. It should be no longer than
¾ of an A4 page.
INTRODUCTION XXXXXXXXXXLearning Outcomes 1, 3 & 4)
(10 marks)
The introduction to this report should include:
a) The purpose and context of the report. XXXXXXXXXX5 marks)
) Outlines your chosen organisation, which includes
i) The name of your chosen organisation and background information.
ii) Brief description of what it does. XXXXXXXXXX5 marks)
FINDINGS / ANALYSIS SECTIONS
SECTION 1: Structure XXXXXXXXXXLearning Outcomes 1 & 4)
XXXXXXXXXX20 marks)
a) Determine where your chosen organisation fits in the New Zealand national hierarchy and
egional health system. Construct your answer with graph/graphics. Support your answers
with relevant academic resources such as journal articles and books. (5 marks)
) Outline the FOUR (4) theories that are used to describe the NZ health system, learnt from
this module and relate these to your chosen organisation. Construct your answer with TWO
(2) supportive examples. Support your answers with relevant academic resources