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Critique in Systems & TechnologyValue:18%Due date:12-May-2018Return date:05-Jun-2018Length:2200Submission method optionsAlternative submission method Task Journal Entry. The Journal function in...

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Critique in Systems & TechnologyValue:18%Due date:12-May-2018Return date:05-Jun-2018Length:2200Submission method optionsAlternative submission method

Journal Entry. The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task.

Warning: Entering or editing data in this journal entry after 2359 hours on 9 May will result in deduction of marks (as specified in Penalties for Late Submission).

Write a business report based on the following:
A group of private education institutions around the world has come together to form World University. It is a fully online university where lecturers teach online from any of its campuses to others around the world. Many different courses are offered. Students can sign on any time to study. All interactions with staff are online. Students can even choose which country they graduate from. A student who has studied his entire degree from Australia may choose to graduate from World University USA, as an example.
Senior management has finalised on the following decisions:
1. A customer loyalty scheme called StudyTogether Loyalty will reward students who introduce another student with fee credit depending on which course is picked. The university also uses agents to sell its offerings to employers. Applications are approved in less than 5 minutes. Payment for non-refundable fees are by credit card or Paypal.
2. E-book and laptop purchases are part of the course and will be available online. Students cannot opt out of purchases. A pre-configured laptop loaded with required software will be sent out to all students.
3. (intentionally left blank)
4. (intentionally left blank)
[Points 3 and 4 will be given to you by your lecturer 7 days before date due. This is to allow everyone to work in this timeframe and to prevent unauthorised assistance with your work.]

[If you noticed, this question focuses on the business side of education. Not the teaching side of education.]


This task meets Learning Outcomes 5 & 6:
Students will :

be able to critique management processes and involvement in planning for Information Systems and Information Technology in an organisation;
be able to identify and co-relate emerging technology issues in management and provide a short balanced analysis report.

Marking criteria

(1 mark)
Word Limit: 150 words
(3 marks)
Provison of title (1 mark)
Objective of the report and the relationship to other works in the field clearly stated (3 mark)
Objective and/or relationship not clearly stated
Either objective and/or relationship not presentNo introduction or introduction not relevant to the body.
1+3 marks2 marks1.5 marks0 mark
Executive Summary
Word Limit: 250 words
(4 marks)
Summary of the complete report well written for the reader to become acquainted with the body of the material. Keeps to word limit.Summary covers some topics. Contains minor errors.Summary covers some of the key aspects only.Summary is an extended introduction.
3 marks2 marks1.5 marks0-1.4 mark
Significance and contribution - Body of Report, Recommendations & ConclusionWord Limit: 1800 words
(9 marks)
Report extremely well supported with relevant citation to literature. Recommendations appropriate and conclusion well presented. Any assumptions made are clearly noted.Report is supported with some citations whereas a few claims made are unsubstantiated with literature. Recommendations missing and/or conclusion poorly made.Report is supported with minimal citation.Recommendations and/or conclusion made disjointed from narrative in body of report.Report is not supported with relevant case study examples. Any assumptions made are not noted.
7 marks5 marks3.5 marks0 mark
Formatting, Writing Style and text structure
[Read Presentation Guide below]
(3 marks)
Meets formatting and presentation requirements as set outNo spelling, punctuation or grammatical errors.Did not meet at least two formatting and/or presentation requirements.
Some spelling, punctuation or grammatical errors.
Wrote report using points or numbered lists.
Formating and presentation rules not followed. Multiple punctuation and grammatical errors.
2 marks1 mark0 mark
Correct citation and referencing -
Minimum 5 references(4 marks)
APA 6th edition referencing applied to a range of relevant resources. No referencing errors. Direct quotes used sparingly. Sources all documented.APA 6th edition referencing applied to mainly a range of web links only and/or
Two or more citation or referencing errors detected.Direct quotes used sparingly.Sources all documented.
Referencing not done to the APA 6th edition standard. Over-use of direct quotes. Range of sources used is not appropriate and/or not documented.
2 marks1 mark0 mark


Journal Presentation Formatting Requirements:
1. Journal space on Interact2 presentation text width between 85-95 characters including spaces.
2. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed.
3. Submit answers to all work in one single journal entry.
4. No attachments to journal entry allowed.
5. Avoid using dot points, bulleted points, numbered points in your work. Lists do not display your
understanding of the subject matter and may even appear disjointed to the reader/marker.
6. Meet word limits in each question (allowance of +/- 5%). Table of contents are not required.
Reference List is not included in the word count.
(Failure to follow all the above rules, [eg. if you do not meet word limit for one question but meet for the others]
this is considered as not meeting word limit for all: no partial mark allocated.)
7. Use either UK spelling or USA spelling but do not mix both.
8. All work presented should be carefully proofed, so that spelling and typographical errors are
9. All language used should not be sexist.
10. If acronyms and jargon are used, please explain them in the first instance, then use the
abbreviated form in the rest of the report.
11. Appendices are not to be used.
12. Use of headings and sub-headings can be used for clarity.
13. It is important to get the balance right between the citing of referenced material and your
own interpretation and ideas. When using your own thoughts and ideas, you can signal the
reader by using words and phrases such as 'it can be argued that...", "it is evident that..." and
"it seems as though..."
14. Writing in the third person is expected in all pieces of work.
15. Do not submit multiple copies (or versions) of your work. If you do, the marker will only
pick the one with the lowest mark awarded. You have full editing rights, kindly remove all
unnecessary material before date due.
16. All date/time mentioned and used is in Australian Eastern Standard Time (or Australian
Eastern Daylight Savings Time) or Sydney time.

Business report format
Readers of business reports expect certain information to be in certain places. They do not expect to search for what they want and the harder you make it for them the more likely they are to toss your report to one side and ignore it. So what should you do?
1. Follow the generally accepted format for a business report: Title, Executive Summary, Introduction, Main Body, Conclusion and Reference List.

2. Organise your information within each section in a logical fashion with the reader in mind, usually putting things in order of priority - most important first.
Report Title. This is simply up at the beginning of your report.
Executive Summary. Give a clear and very concise account of the main points, main conclusion (and recommendation). Keep it very short (see word limit). Some people, especially senior managers, may not read anything else so write as if it were a stand-alone document. It isn't but for some people it might as well be. Keep it brief and free from jargon so that anyone can understand it and get the main points. Write it last, but do not copy and paste from the report itself; that rarely works well.
Introduction. This is the first part of the report proper. Use it to paint the background to 'the problem' and to show the reader why the report is important to them. Then explain how the details that follow are arranged. Write it in plain English.
Main Body. This is the heart of your report, the facts. It will probably have several sections or sub-sections each with its own subtitle. It is unique to your report and will describe what you discovered about 'the problem'. These sections are most likely to be read by experts so you can use some appropriate jargon but explain it as you introduce it. Arrange the information logically, normally putting things in order of priority -- most important first. In fact, follow that advice in every section of your report. Do not write in dot points or numbered points as this will appear disjointed and look like notes taken in a meeting.
Conclusion. Present the logical conclusions of your investigation of 'the problem'. Bring it all together and maybe offer options for the way forward. Many people will read this section.
Recommendations. What do you suggest should be done? Don't be shy; you did the work so state your recommendations in order of priority.
References. As your business report must be academically sound as well as making good business sense, it is essential that your report is supported by accurate in-text referencing and the inclusion of a reference list. Although some business reports in the workplace do not require full referencing (and some students may be used to this), it is a requirement in the academic environment. This is equitable for all students.

Answered Same Day May 01, 2020 ITC563 Charles Sturt University


Akansha answered on May 10 2020
117 Votes
Running head: Business process management
Business process management
Business process management
Student Name
University Name
Executive Summary
This report highlights the two suitable business process or solution that could be employed to enhance World University customer loyalty scheme called StudyTogether Loyalty and E-book and laptop purchases model. This report examines how social media can play a role in promoting this model by using suitable approaches. This report includes the critical discussion on the management processes and involvement in planning for Information Systems and Information Technology in World University and co-relates emerging technology issues in the management.
Introduction    4
Customer loyalty scheme called Study Together Loyalty    5
E-book and laptop purchases    6
Two suitable business process or solution that could be employed to enhance this model    7
Social media can play a role in promoting this model    9
Recommendations    10
Conclusion    10
References    12
A group of private educational institutions around the world have come together to build a world University. This is a completely online University where lecturers teach others from any of their campuses around the world. Many different courses are offered. Students can ever sign in to study. All interactions with the staff are online. Students can also choose which country they choose from, as a result of which the student has studied his entire education from Australia, can get a degree from the University of the World Universities. The loyalty and reward programs offered by the University mobile platform are a multi-faceted feature and do not only award rewards to our students. In addition to rewards for
inging student’s mobile app to loyalty, this event is just the right marketing vehicle (Da Silva & Souza Neto, 2014). The World University Loyalty and Prizes feature allows students to put virtually any of the points on the show, action or feedback on the app. Having the power to place the student where student want it, in the end student can begin to build a secret marketing weapon in student behavior. In addition, World University Campus can offer new goods or experiences through the Rewards store. Have University just launched a new product? Reward it in the prize store. University can also offer an event ticket for the school sports competition in the award store. This is an effective way to become a "peace of mind" with our students, whether it will not promote new products or gaming or educational events. World University fidelity and prize feature is one of the best ways to increase social media traffic. For example, University can award students the ability to photograph their latest campus meal and post on social media. If University’s campus dining service is tagged in a student's photo, University can increase the social traffic every time University tag a campus or dinner and reward the student.
At the end of the day, the focus of the Loyalty and Rewards program is the customer. But with the right tools set, marketing capabilities are very effective. With the help of this World University facility, they are able to provide exceptional customer service, while successfully running student behavior (Curiac & Pachia, 2013).
Customer loyalty scheme called Study Together Loyalty
Senior management has finalized the following decisions: A customer loyalty scheme called Study Together Loyalty will be provided annually to students who pay fees to other students on the basis of fees. University agents also use their proposal to sell the employer. The applications have been approved in less than five minutes. Payment for non-refundable fees is through a credit card or PayPal, a client dedicated marketing program that is structured to encourage descriptive customers displaying steady purchasing behavior. This is one way to encourage customers to use the service repeatedly to reward them. Senior management has decided to launch
and loyalty scheme for its customers, according to the decision of the students who have opted for another student who has paid fees, according to the University website or mobile applications. E-Check ASU has the prefe
ed payment method and service charges are accepted online. E-Checks are a fast and easy payment method that can be done through regular American checks and savings accounts (Basu, Hartono, Lederer & Sethi, 2014). Students will need routing number of their bank and their account number, which is available from the bottom of the check or from the financial institution. Parking passes through the dining hall, and every campus activity - accepting the payment is a reality of life for University’s campus. But instead of opening individual PayPal or bank accounts with different departments, we can help create a centralized account with multiple linked accounts. Therefore, University can give freedom to accept the amount due to various groups in campus, with full visibility sent and received on every dollar. Make it easy to accept any online payment date on campus. With PayPal, they will be able to accept debit and credit cards, PayPal account payments, bank account transfers, and even foreign cu
ency payments. PayPal also easily integrates into mobile apps, so that campus apps have the capability to accept payments from mobile devices (Bellini, Teräs & Ylinenpää, 2012).
E-book and laptop purchases
Buying e-books and laptops is part of the course and will be available online. Students cannot opt out of purchase. A pre-configured laptop loaded with the necessary software will be sent to all students.
Benefits of buying e-books and laptops for students
· Students can access it freely from outside the campus.
· No...

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