Communication Barriers & Techniques
Describe a situation/scenario from your personal or employment experience in which specific communication techniques could have been used to improve the outcome of the interaction. As an alternative, you may also select a situation/scenario that highlights how specific communication techniques were successfully integrated and resulted in a favourable outcome. Examples may include (but are not limited to) a conflict with a supervisor, co-worker or service provider or, a past communication interaction with a family member, friend etc. Inclusion of “dialogue” is appropriate but should not be excessive.
It is highly recommended that you submit part I for feedback to ensure that your scenario is appropriate.
How or what statements could have been phrased to be more effective?
How or what statements could have been more confirming?
What could have been said to show more understanding or empathy?
What verbal or non-verbal techniques would demonstrate more respect?
Format and Style
All papers are to be typewritten and 4 pages double-spaced. Use of headings is encouraged to organize your information. Remember to reference all information using guidelines from the American Psychological Association (APA). Refer to instructions on use of APA style that appear on the College website.
Not organized, information does not make sense
Some organization evident, information jumps around. No clear introduction or conclusion.
Organized paper, but some changes are required to improve the flow of information or the introduction and conclusion.
Excellent organization, information logically flows from the introduction to the conclusion of the paper.
Fail to include required information.
Lack of detail.
Some information missing. Adequate detail provided.
Required information with some detail provided.
All required information. Strong supporting details and description.
Application of Concepts/Theory or Terminology
No attempt made to apply key concepts, terms or theory.
Missed opportunities to apply key concepts, terms or theory.
Good attempt to apply key concepts, terms or theory.
Excellent application of key concepts, terms or terminology and detailed discussions provided.
Writing Style and Mechanics
Abundance of grammatical and spelling errors or poor sentence structure and word choices.
Grammatical and spelling errors, need to work on sentence structure and word choices.
A few grammatical and spelling errors. Basic competence with sentence structure and word choices.
All grammar and spelling correct. Excellent sentence structure and word choices.
Serious omission of key references and citations.
References and citations provided but do not follow APA style or do not reflect a variety of sources.
References and citations require some corrections as required by APA format.
References and citations presented accurately using APA style and reflect a variety of sources.
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