Classify each of the performance measures below into the most likely balanced scorecard perspective...

Question

Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1. Change in market share _________
2. Employee training sessions attended _________
3. Number of days of employee absences _________
4. Customer wait time _________
5. Number of new products introduced _________
6. Length of time raw materials are in inventory _________
7. Profit margin _________
8. Customer satisfaction index _________

David · Accepted Answer

1. Change in market share __financial_______ 
 
2. Employee training sessions attended 
__growth and innovation_______ 
 
3. Number of days of employee absences 
___internal process______ 
 
4. Customer wait time ___customer____ 
 
5.

Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and...

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