CHCCSM005Student AssessmentTask One: QuestionsAssessment Cover SheetThis document must be signed by...

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CHCCSM005Student AssessmentTask One: QuestionsAssessment Cover SheetThis document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for markingeview without a completed and signed Assessment Cover Sheet.    Qualification Title    CHC52015 Diploma of Community Services    Unit Code    CHCCSM005    Unit Title    Develop, facilitate and review all aspects of case management.    Student Name        Student ID        Student Email        Assessor Name        Campus        ☐ Melbourne    ☐ Sydney    ☐ Perth    Due Date    Week 6     Submission Date        Assessment Task    Task One - QuestionsStudent Agreement:By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:· The work submitted is my own and does not contain another person’s material represented in my work. · I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my traineassessor.· I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.· I will not allow other students to access or copy in whole or any part of my assessment work.· I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.Student Declaration:I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.    Student Signature        Date    Assessment Task 1: QuestionsStudent Assessment Instructions· This is a written assessment. All questions must be answered for this assessment. · This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.· The written assessment may be re-attempted on two further occasions (maximum of three attempts).· This is an open book assessment.· Respond to all questions in the spaces provided. · You must answer all questions coectly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.Required Resources· You will need to have access to relevant legislation, standards and codes, industry practices.Evidence· You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.· Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.When and where will this assessment take place?· Your assessor will provide you with the due date, which can be recorded in the assessment plan.· Your assessor may also specify the length of time allowed and the expected word count, if applicable.What if the assessment is not suitable?· If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.What happens if your answers are not satisfactory?· If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.· In most cases, you will be allowed a maximum of three attempts.· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.    Question 1    Provide two methods of collecting information for a case management plan about the person’s needs and goals.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 2    Provide two considerations of evidence-based practice.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 3    Describe the aim of the strengths-based approach to case management.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 4    Describe the emphasis of the rights-based approach to case management.    Answe        Result        Satisfactory ☐     Not Satisfactory ☐    Question 5    Describe what the person-centred approach to case management relies on.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 6    Describe two aspects of immediate needs in the needs-based approach to case management.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 7    In order to effectively utilise case management processes, list two underpinning requirements that must be adhered to.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 8    Provide one situation where mandatory reporting applies.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 9    Describe one way the Australian Privacy Principles impact case management information.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 10    Describe one way confidentiality impacts case management information.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 11    Provide two examples of what a policy may apply to regarding case management.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 12    The Australian Community Practice Guidelines 2.3 explains a worker’s role in handling complaints. What does the guideline require you to do in regards to a client’s right to make a complaint, and how would you implement this?    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 13    Provide one example of an area in community services where a statutory mandate applies.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 14    Provide one example of how you can facilitate a person in goal-setting and participation.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 15    Provide a ief explanation of the social cognitive theory of behavioural change.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 16    Provide an example of how the planned behaviour theory may be put into practice.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 17    Provide one example of a restricted practice that may be used in a non-voluntary intervention.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 18    Describe one way that you can work with a person without imposing your values on them.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 19    Briefly describe how you can incorporate a person’s value systems into their case management plan.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 20    Briefly describe what impact the value systems of key stakeholders can have on the case management plan.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 21    Provide one aspect you need to take into account when working with a CALD person.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 22    Provide two ways to conduct case management in a culturally appropriate way when working with Aboriginal and/or Toes Strait Islander peoples.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 23    Provide two factors to consider when working with people with a disability.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 24    Provide two aspects to consider when working with people in the LGBTI community.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 25    Provide two examples of homelessness.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 26    Provide a ief description of cultural invisibility that older people can feel.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 27    Provide two areas of legislation that are relevant to child protection.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 28    Provide two aspects of complaints management.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 29    Describe two ways that you can establish a rapport with a person.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 30    Provide two aspects of a formal meeting process.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 31    Provide one reason why it is important to specify roles and responsibilities of people involved in the case management plan.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 32    Provide one reason why a case manager needs to be familiar with a range of available services.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 33    Describe how the Universal Declaration of Human Rights underpins the rights of people involved in the decision-making process.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 34    Provide one right of an organisation when providing services.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 35    Describe why is it important to understand family dynamics when providing case management support.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 36    Provide an example of a long-term need.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 37    Provide one indication that a plan may need to be revised and/or adjusted.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 38    Provide one behavioural indicator that may suggest abuse.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 39    Provide one example where you may need to apply a strategy to deal with a complex or high-risk situation.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 40    Describe a case manager’s duty of care in regard to child protection.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 41    Describe a case manager’s duty of care in regard to domestic violence.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 42    Describe a case manager’s duty of care in regard to suicide.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 43    Describe a case manager’s duty of care in regard to elder abuse.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 44    Describe a case manager’s duty of care in regard to people with disabilities.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 45    Explain why it is important to match the needs of the person with the experience, workload and geographical location of the worker or service provider.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 46    List two aspects of a target for change or action.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 47    Describe one way you could assist a person to achieve their targets.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 48    Describe how feedback forms are used as a monitoring strategy.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 49    Describe one way you can use feedback forms to assess the need for change.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 50    Describe the priority of the negotiation process when changing the case management plan.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 51    Provide two documentation requirements that may apply when documenting an inter-agency agreement.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 52    Provide a ief explanation of the goal of evidence-based practice.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 53    Provide one criterion that must be met before a case can be closed.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Question 54    Describe two approaches to service delivery that address the experience, skills, values and development of participants.    Answe        Result        Satisfactory ☐    Not Satisfactory ☐    Assessor Name        Assessor Signature        Student Name        Student Signature    2

Dipali · Accepted Answer

(
CHCCSM005
Student Assessment
Task One
: 
Questions
)
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
	Qualification Title
	CHC52015 Diploma of Community Services
	Unit Code
	CHCCSM005
	Unit Title
	Develop, facilitate and review all aspects of case management.
	Student Name
	
	Student ID
	
	Student Email
	
	Assessor Name
	
	Campus
		☐Melbourne	☐Sydney	☐Perth
	Due Date
	Week 6 
	Submission Date
	
	Assessment Task
	Task One - Questions
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
· The work submitted is my own and does not contain another person’s material represented in my work. 
· I understand that I must acknowledge in an appropriate manner all information and sources of assistance used in my assessment work.
· I have followed all submission, presentation and file name guidelines outlined in the submission guidelines. I am aware that if I do not follow the required guidelines, this could result in my assessments being returned not assessed by my trainer/assessor.
· I understand that I must not receive undue assistance or the unauthorised help of others in the preparation of my assessment work.
· I will not allow other students to access or copy in whole or any part of my assessment work.
· I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and procedures.
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is entirely my own and meets all of the college’s assessment requirements.
	Student Signature
	
	Date
	
Assessment Task 1: Questions
Student Assessment Instructions
· This is a written assessment. All questions must be answered for this assessment. 
· This written assessment will need to be completed again if it is incomplete or without satisfactory performance, after further training support. This may be to focus on question areas not achieved in the prior attempt at the assessment.
· The written assessment may be re-attempted on two further occasions (maximum of three attempts).
· This is anopen book assessment.
· Respond to all questions in the spaces provided. 
· You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your assessor to clarify any aspect you are unsure about in this assessment task.
Required Resources
· You will need to have access to relevant legislation, standards and codes, industry practices.
Evidence
· You must submit the completed assessment cover sheet and your answers to your assessor, either by handing in written responses or by online submission within the allocated time.
· Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover sheet will not be accepted.
When and where will this assessment take place?
· Your assessor will provide you with the due date, which can be recorded in the assessment plan.
· Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
· If you are unable to provide sufficient evidence with the written assessment method, your assessor may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
· If any of the assessment responses are not satisfactory, your assessor will provide you with feedback. You may need to resubmit some or all the questions. Your assessor will explain the details for your reassessment.
· In most cases, you will be allowed a maximum of three attempts.
· If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your assessor or contact the Course Coordinator for more information.
	Question 1
	Provide two methods of collecting information for a case management plan about the person’s needs and goals.
	Answer
	· Interviews are used to get information from an individual or a small group of individuals regarding a variety of topics. Interviews may be organised or unorganised. In that each participant is asked the same questions in the same sequence, with multiple-choice responses, structured interviews are comparable to questionnaires in this regard. Unstructured interviews do not have a set of predetermined responses; instead, questions vary depending on the subject and may be impacted by answers to earlier inquiries.
· Tools for formal assessment, including tests, can be used to gauge a subject-matter expert's general comprehension. Both formal and informal tests are permitted. Exams administered under the state assessment programme, for instance, are formal tools for evaluating a person's comprehension of a subject.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 2
	Provide two considerations of evidence-based practice.
	Answer
	Documentation that is precise, succinct, and objective is necessary for evidence-based practise.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 3
	Describe the aim of the strengths-based approach to case management.
	Answer
	The strength-based approach attempts to help people identify their strengths and give them the confidence to set and accomplish their own particular objectives. Additionally, the relationship with the case manager and self-determination are stressed.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 4
	Describe the emphasis of the rights-based approach to case management.
	Answer
	The rights-based approach emphasises the value of human rights and employs methods to help individuals realise their rights. It emphasises lobbying and dealing with systemic problems and impediments.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 5
	Describe what the person-centred approach to case management relies on.
	Answer
	With a focus on collaboration and flexibility, the person-centred approach depends on the case manager and the person having a strong working relationship.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 6
	Describe two aspects of immediate needs in the needs-based approach to case management.
	Answer
	The most important requirements are those that must be met right away, such as those for food and water since without these, a person cannot exist.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 7
	In order to effectively utilise case management processes, list two underpinning requirements that must be adhered to.
	Answer
	· Legislative prerequisites and 
· Regulatory requirements.
	Result
		Satisfactory ☐	Not Satisfactory ☐
	Question 8
	Provide one situation where mandatory reporting applies.
	Answer
	Mandatory reporting occurs when the law requires you to report known or suspected instances of abuse and neglect. Although it can affect adults if they are residents of a residential facility, it usually affects children. A report is needed when the following situations arise: A reporter must have knowledge or cause to suspect that a child has been mistreated or neglected. A reporter saw the child being exposed to circumstances or environments that might result in abuse or neglect.

CHCCSM005 Student Assessment Task One: Questions Assessment Cover Sheet This document must be signed by the student for each assessment completed. Submission of Assessments will not be accepted...

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