BIS201 Knowledge Management and Information Governance Assessment 2 – Case Study Overview Knowledge...

Question

BIS201 Knowledge Management and Information Governance
Assessment 2 – Case Study
Overview
Knowledge Management is a growing in industry especially with the large volume of data that is being
generated through everyday business operations and transactions. Knowledge creation, sharing and
storage are fundamental for any business in this digital age for them to thrive and survive given the
complex socioeconomic environments that businesses find themselves in nowadays coupled with the
apid technology changes. Cu
ently, businesses are making huge IT investment into KM technologies
to ensure that data can be extracted transformed and loaded (ETL) co
ectly to generate information
and insights that can be used to aid effective decision making.
IT Governance plays an important role in this process as it examines the role of the IT department in
managing the data, application, and IT infrastructure within an organisation. IT governance requires
the IT department to communicate with the relevant departments in an organisation to ascertain their
expectations as they are merely custodians of the organisation’s IT systems.
Case Study
Nexus4.0 is a small start-up company manufacturing smart home appliance in Sydney. Since the
development of Covid19, they have been forced into adopting a digital strategy to improve their sales.
Prior to this event their sales and marketing efforts were done through face-to-face transactions in
their office. However, now they have had to use technology such as a website (i.e., e-Commerce) and
social media to make their presence felt in the market. They realised that for them to survive and
grow post-Covid, they must invest more into a proper knowledge management system and take
seriously the concept of IT governance as part of their overall enterprise governance structure. They
also must deal with some real resourcing challenges as they have also lost two key staff (i.e., Jeff and
Anna) who managed their IT infrastructure to rival organisations and therefore they must recruit new
staff to fill in these roles.
They have implemented the below architecture design for their network infrastructure whereby their
e-commerce website sits outside of their Local area network (LAN). Within the LAN they have their
Customer Relationship Management System (CRM), Human Resource Management System (HRM)
and their Billing System. See Nexus infrastructure design in the figure below.

Using the knowledge that you have developed in this unit propose solutions for the below
questions:
1. Discuss how Nexus can align their knowledge management strategy to their business strategy?

2. What approach should Nexus take to clearly distinguish the types of data, information and
knowledge generated by the business through its daily activities?
3. Evaluate the SECI model and apply it to the case study. Describe how this model can be used to
improve information creation, and knowledge sharing and transfer within the organisation. How
can this be used as a tool to address issues such as high staff turnover?
4. Apply your knowledge of IT Governance and Data Governance and recommend solutions on
how Nexus can better manage their governance structure.
5. How can Nexus benefit from applying a framework such as Control Objectives for Information
and Related Technology (COBIT) or IT Infrastructure Li
ary (ITIL) to their IT strategy?
6. List recommendations for Nexus to apply moving forward.

7. Provide a simple road map based on your recommendations. Use a table showing the tasks and
timeline. For example, Implement a knowledge management system – 1st Quarter, 2022.
Timelines and Expectations
Total Percentage Value of Task: 30%
Case Study
Case study due (Week 10 Sunday
September 25, 2022 at 11:59pm Sydney
time) Expected word count 2,000 words
Students are expected to submit their assessments via Turnitin on Moodle. Minimum
time expectation: 20 hrs
Learning Outcomes Assessed
The following course learning outcomes are assessed by completing this assessment task:
• LO1: Distinguish types of information from knowledge and exemplify the knowledge lifecycle. (CL4)
• LO2: Apply knowledge management and information governance frameworks to analyse
information assets. (CL2)
Assessment Details
Students are expected to write a report answering the questions presented above.
1. The report must be well researched and referenced using APA7 reference style.
2. You are expected to clearly discuss the different aspect of the report as highlighted in the
eport structure provided in this assessment
ief.
https:
sites.google.com/site/thekmbible/home/seci-model

3. This unit requires you to use APA system of referencing. See Sydney International’s quick
eference guide. It should be used in conjunction with the online tool Academic Writer:
https:
extras.apa.org/apastyle
asics-7e/#/.
4. A passing grade will be awarded to assignments adequately addressing all assessment
criteria. Higher grades require better quality and more effort. For example, a minimum is set
on the wider reading required. A student reading vastly more than this minimum will be
etter prepared to discuss the issues in depth and consequently their essay is likely to be of
a higher quality. So before submitting, please read through the assessment criteria very
carefully.
Submission
All assessments must be submitted through Turnitin on Moodle.

Marking Criteria / Ru
ic
Refer to the attached marking guide.

Feedback
Feedback will be supplied through Moodle.
Authoritative results will be published on Moodle.

Academic Misconduct
To submit your assessment task, you must indicate that you have read and understood, and comply
with, the Sydney International School of Technology and Commerce Academic Integrity and Student
Plagiarism policies and procedures.
You must also agree that your work has not been outsourced and is entirely your own except where
work quoted is duly acknowledged. Additionally, you must agree that your work has not been
submitted for assessment in any other course or program.
https:
extras.apa.org/apastyle
asics-7e/%23
https:
extras.apa.org/apastyle
asics-7e/%23
Report Structure
1. Assignment Coversheet
2. Table of Content
3. Executive Summary
4. Objectives
5. Business Data, Information and Knowledge Needs
Note: You can determine this information from the information provided in the case study.
6. SECI Model
7. Need for IT and Data Governance
Note: There is no mention of IT or Data Governance in the case study. So, you can recommend this
aspect and be creative and innovative with your recommendations. You can also recommend the use
of one or more of the below ITG frameworks.
8. IT Governance Framework (e.g., COBIT, IT VAL and ITIL)
9. Recommendation
10. Implementation Road Map
11. Conclusion
12. Reference
13. Appendix

Marking Guide – Marks 100
Weighting: 30 %

Student IDs:

Assessment Criteria:

Score Very Good Good Satisfactory Unsatisfactory
Presentation Information is well Information is Information is somewhat Information is
Layout organized, well written, organized, well written, organized, proper organized, but proper
and proper grammar with proper grammar grammar and grammar and
and punctuation are and punctuation. punctuation mostly punctuation not always
used throughout. Co
ect layout used. used. Co
ect layout used. Some elements
05 marks Co
ect layout used. used. layout inco
ect.
Structure Structure guidelines Structure guidelines Structure guidelines Some elements of

15 marks
Enhanced followed exactly mostly followed. structure omitted
Critical Discussion Attempted all the questions
and provided practical KM
solutions given the case
study. Questions were
answered in detail
contextualized to the case
study.
Consistently detailed The student has made a fair
attempt in answering all the
questions but lacking depth
and detail in their response.
Answers could have been
more elaborate and
contextualized to the case.
There was limited
information provided.
The student did not put
in the required effort to
complete all the
questions.
of Topics discussion. Displays
sound understanding
with some analysis of

60 marks
Topics.
Recommendation Clearly identified all the key
ecommendations and
contextualized road map
that can be applied.
Identified some key
ecommendations and
contextualized road map
that can be applied to the
case study.
Missing some key
ecommendations and road
map activities need to
enhance the enterprise KM
of Nexus.
Missing information
and did not put in any
effort to answer this
section of the report.
& Road Map
15 marks
Referencing Co
ect referencing Mostly co
ect Mostly co
ect Not all material
(APA7 Style). All quoted referencing (APA7 Style). referencing (APA7 Style) acknowledged.
material in quotes and quoted material in Some problems with Some problems with
acknowledged. All Quotes & acknowledged. quoted material and reference list.
paraphrased material All paraphrased material paraphrased material
acknowledged. acknowledged. Some problems with the
Co
ectly set out Mostly co
ect setting reference list.
5 marks reference list. out reference list.
SubTotal-/100
marks

Total out of 30
    BIS201 Knowledge Management and Information Governance
    Overview
    Case Study
    Timelines and Expectations
    Learning Outcomes Assessed
    Assessment Details
    Submission
    Marking Criteria / Ru
ic
    Feedback
    Academic Misconduct
    Report Structure
    Marking Guide – Marks 100
    Weighting: 30 %
    Assessment Criteria:

assessment-2-bis201-km-and-info-governancerevised-v3-ikvzlprg.pdf

Aditi · Accepted Answer

BIS201
Case Study
Executive Summary
To ensure the proper growth and development of certain internal processes, this study discusses the establishment of a knowledge management and technology governance system for the company. We'll use Nexus4.0, a startup, to illustrate why new technologies are needed and why knowledge management is important. The paper also delves into why IT and data governance are important, how to choose the best information governance framework, as well as how to plot out the steps needed to put it into action.
Objectives
The study's overarching goal is to improve Nexus4.0's business practices via the implementation of Knowledge Management & Information Governance, which requires first understanding the company's existing state. Knowledge Management's goals are to disseminate understanding and expertise, facilitate timely and appropriate decision-making, and increase productivity by reducing the number of times individuals must relearn previously acquired information. Information governance refers to the process that making choices in a systematic, repeatable way that encourages the investment of information that can be used to achieve the goals of an organization.
Moreover, this study aims to evaluate as well as implement the SECI model in the research, and also to explain how this technique may be used to improve the production and sharing of information and knowledge within the company; to describe how this could be utilized to address issues like high staff turnover; and to provide practical applications of the findings.
Business Data, Information and Knowledge Needs
Nexus4.0 is a start-up firm with operations located in Sydney that produces equipment for use in smart homes. As a result of the manifestation of COVID-19, they were compelled to adopt a technology strategy in order to boost their product sales. In the past, all of their sales and marketing activities were completed in person by their personnel both in the office and out in the field. This included both in-person and out-of-office interactions. However, in addition to making their brand recognized in the industry, they have also been forced to rely on technology such as an e-commerce website as well as a number of social networking sites. This is necessary in order for them to achieve their goal. They realized that in order to maintain their level of success throughout the COVID-19 epidemic, they needed to increase their investments in a reliable knowledge management system as well as correctly integrate information governance in to the their overall corporate governance structure. In other words, they needed to improve their information governance. In addition to this, they are forced to face significant difficulties in the management of their resources since their IT architecture is inferior to that of their rivals. In addition to this, they now need to find other personnel to replace the jobs that are empty in the company. The architecture of their network is planned to put their online shopping site somewhere else than inside their local area network (LAN). Their local area network (LAN) serves as the location for the storage of their Customer Relationship Management System, Human Resource Management System, & Billing System.
Businesses that use knowledge management to execute their processes are the only ones that can maintain their competitive edge in the rapidly changing world of today and meet the expectations of their customers. In this world, consumers' demands as well as preferences are always shifting, and only those businesses that use knowledge management to execute their processes can keep up. In the not-too-distant past, the success of a corporation was measured by the quality of the its information governance as well as its capacity to make efficient use of the information it had. Because of the substantial rise in importance of information systems over the course of the last several years, the business that is the subject of this case study has been strongly urged to implement one in order to maintain its position as a market competitor.
SECI Model
Ikujiro Nonaka first presented the SECI concept in 1990, and Hirotaka Takeuchi was the one who ultimately developed it further. It is a paradigm of theoretical thought that is well recognised. It explains how organisations generate explicit and tacit knowledge, how that information is disseminated across the organisation, and how it is repeated. It has been suggested that businesses use it in their operations. The company that is featured in the case study is also a business entity that is engaged in the production of items for smart homes. 
This SECI model is very important to the company Nexus4.0 as it can highlight the various methods of generating and disseminating information, it can emphasize the importance of developing new ideas for communicating with others, it is able to categories the knowledge process based on which types of knowledge are interrelated. All of these features make it possible for the model to highlight the various methods of generating and disseminating information. (Clayton, 2022)
The SECI model incorporates not one, not two, but four distinct approaches to the process of knowledge transformation:

BIS201 Knowledge Management and Information Governance Assessment 2 – Case Study Overview Knowledge Management is a growing in industry especially with the large volume of data that is being generated...

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