Case Study Instructions: 2 PAGES NEEDEDAPA style Basic style elements include Times New Roman...

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Case Study Instructions: 2 PAGES NEEDEDAPA style Basic style elements include Times New Roman typeface, 12-point fontsize, one-inch margins, indent the first line of every paragraph, paragraphs with three or more sentences,page numbers, a reference page, and a title page with the title, author byline, institutional affiliation, anddate. DHA program requires one-and-a-half spacing between lines of text and paragraph. NO DOUBLE SPACING

CASE STUDY - Barbara Norris: Leading Change in the General Surgery Unit (ATTACHED)

Responses should focus on the leadership issues that you observe in the case study and connect them to the reading you have done so in the course.
Using APA page format, the report should be minimum two pages in length and should include:1. Problems/Issues Facing the Organization2. Possible Solutions3. Recommended Solution(s)4. Expected Outcomes

barbara-norris-leading-change-in-the-general-surgery-unit-casestudy-h3bw5ola.pdf

Abhinaba · Accepted Answer

Barbara Norris: Leading Change in Surgery Unit		                                                         6
BARBARA NORRIS: LEADING CHANGE IN SURGERY UNIT
Table of Contents
Problems or Issues Faced by the Organization	3
Possible Solutions	3
Recommended Solutions	4
Expected Outcomes	4
References	6
Problems or Issues Faced by the Organization
The problems that have been concise in the case study identify the issues or the gap that are sustained in the general surgery unit. The case study reflected the takeover of the managerial position of Barbara Norris in Eastern Massachusetts University Hospital. It also reflects the struggles that Norris faced as she inherited a large unit which hard lowest employee satisfaction scores and the highest turnover rate among all the departments in the hospital. Moreover, the unit in which she was appointed had a very bad aspect of cultural confrontation, blaming, and favoritism. Many staffs in the unit were dissatisfied and were not motivated such that the employees were not functioning as a team for delivering services to the patient which was no doubt an important aspect in the healthcare service. The other major problem of the unit was that the patient satisfaction score was also declining steadily in recent years (HBR, 2009).
In addition, there are issues that were associated with the problem of overtime that was stopped by the management because of the aspect of cost-cutting measures. There were also issues with frequent leave and vacation by the nurses which were degrading the organizational productivity.

Case Study Instructions: 2 PAGES NEEDEDAPA style Basic style elements include Times New Roman typeface, 12-point fontsize, one-inch margins, indent the first line of every paragraph, paragraphs with...

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