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Case Study Analysis & EvaluationValue:18%Due date:07-Apr-2018Return date:01-May-2018Length:2000Submission method optionsAlternative submission method Task Journal Entry. The Journal function in...

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Case Study Analysis & EvaluationValue:18%Due date:07-Apr-2018Return date:01-May-2018Length:2000Submission method optionsAlternative submission method
Task

Journal Entry. The Journal function in Interact2 must be used. External journal sites are not permitted. If your country geo-blocks Interact2 website or your circumstance prevents you from accessing the Internet (eg. due to a disability or if you are in a correctional centre), please contact your lecturer immediately. If it is an office/organisation firewall preventing access, you must find an alternative Internet access point to complete this task.

Warning: Entering or editing data in this journal entry after 2359 hours on 4 April will result in deduction of marks (as specified in Penalties for Late Submission).

BidTaxi is a new taxi service that improves the ride-sharing service. Rather than working on pre-fixed rates based on distance and time, BidTaxi uses a bidding service for rides. A customer states the beginning and ending point of the journey, time and number of passengers. The system will then broadcast to the drivers who will then bid for the service within ten minutes. A comprehensive set of tools such as distance, route, estimated time, toll costs, etc. will be provided on the app to both parties. An estimated cost will even be provided. The customer will see in real time the responses by the drivers. And once selected, the cost is locked in. Payment will only be released to the driver-provider at the end of the journey as determined by Global Positioning System (GPS) location. The entire journey will be tracked.
To achieve this goal, it has embarked on the following:

1) BidTaxi requires all drivers to be certified, vehicle thoroughly checked for road worthiness and appropriate insurances paid.

2) The system will allow both customer and driver to rate each other and provide comments. A star-rating system will appear for both customer and driver next to their online verified IDs.

3) Customers without smartphones or tourists may use a web site to book ahead. Those without credit/debit cards may use Osko or purchase gift cards from supermarkets. Osko payments will be held by BidTaxi office.

4) To encourage service loyalty, each customer is given status points for rides paid. These points can be used as discounts for future trips, given as tips to drivers or can be donated to charity.

5) Driver-providers who complete a target of time and distance over a self-set period will be rewarded with fuel discount gift cards by the company.

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Question XXXXXXXXXXwords)
Write a well presented report for the above outlining the business operation to the Ministry of Public Transportation. Provide any three recommendations that are well substantiated with journal literature and referenced correctlyto supportthis service. (You may use the reasons/justifications above or use your own - thatsupportthis service).
Question XXXXXXXXXXwords)
Provide any two suggestions into improving business service/operation offerings substantiated with current literature. These two items have not been mentioned above. An example could be driver training.

All referencing to be done in APA 6th edition. Only one reference list is required at the end of both questions.

Rationale

This task meets Learning Outcomes 3 & 4:
Students will :

be able to analyse the efficiency of information delivery and manage the information and Information Systems;

be able to evaluate information capability and delivery options.

Marking criteria

Question 1

CriteriaHDDICRPSFL
Outlining an analysis of the business operation
Adherence to Presentation Format stated below
Provided a well presented case of the given business operation, stating assumptions made. Adherence to Presentation format stated.Provided a written case of the business operation AND/OR
Non-adherence or more than two errors in Presentation Format
Provided an inaccurate case of the business operation and/or with errors AND/OR
Non-adherence to Presentation Format
Possible Marks5 XXXXXXXXXXLess than 2.5
Providing three recommendations toprocess improvement in business processes, substantiated with literature.APA 6th edition to be usedThree recommendations made related to the business, well substantiated and referenced the journal used correctly in APA 6th edition.Three recommendations made to the business, connected to the business and more than 2 errors made in referencing (including not using journals).Less than three recommendations made, or not connected to the business and/or major errors in referencing.
Possible Marks4 XXXXXXXXXXLess than 2
Question 2
CriteriaHDDICRPSFL
Provide two unique suggestion into improving business service/operationEvaluated current case and provided two suggestions to improve business service/operation, based on literature.
Well substantiated.
Evaluated case and provided an option with a weak link to literature.Evaluated case and provided an option without substantiation to literature.
Possible Marks5 XXXXXXXXXXLess than 2.5
Provision of Reference ListReference List conforms to APA 6th Edition with no mistakesReference List has more than one mistake (punctuation, capitalisation, underlining links, etc)Reference List does not conform to APA or has more than three mistakes
Possible Marks4 XXXXXXXXXXLess than 2

Presentation

After you "Create Journal Entry", please click "Post Entry"
You are given full editing rights even after you post - even the ability to delete that Post.
It will also enable the lecturer/marker to provide you assistance prior to deadline.
If you "Save Entry as Draft", only you can see it and in the past, many students forget to
click on "Post Entry" which means you have not submitted your assignment at all when the
deadline has passed.
ALERT: Some students prefer to cut-and-paste from a word processor, and
depending on their settings, this may cause formatting problems later.

Journal Presentation Formatting Requirements:
1. Journal space on Interact2 presentation text width between 85-95 characters including spaces.
2. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed.
3. Submit answers to all work in one single journal entry.
4. No attachments to journal entry allowed.
5. Avoid using dot points, bulleted points, numbered points in your work. Lists do not display your
understanding of the subject matter and may even appear disjointed to the reader/marker.
6. Meet word limits in each question (allowance of +/- 5%). Table of contents are not required.
Reference List is not included in the word count.
(Failure to follow all the above rules, [eg. if you do not meet word limit for one question but meet for the others]
this is considered as not meeting word limit for all: no partial mark allocated.)
7. Use either UK spelling or USA spelling but do not mix both.
8. All work presented should be carefully proofed, so that spelling and typographical errors are
corrected.
9. All language used should not be sexist.
10. If acronyms and jargon are used, please explain them in the first instance, then use the
abbreviated form in the rest of the report.
11. Appendices are not to be used.
12. Use of headings and sub-headings can be used for clarity.
13. It is important to get the balance right between the citing of referenced material and your
own interpretation and ideas. When using your own thoughts and ideas, you can signal the
reader by using words and phrases such as 'it can be argued that...", "it is evident that..." and
"it seems as though..."
14. Writing in the third person is expected in all pieces of work.
15. Do not submit multiple copies (or versions) of your work. If you do, the marker will only
pick the one with the lowest mark awarded. You have full editing rights, kindly remove all
unnecessary material before date due.
16. All date/time mentioned and used is in Australian Eastern Standard Time (or Australian
Eastern Daylight Savings Time) or Sydney time.


Answered Same Day Apr 01, 2020 ITC563 Charles Sturt University

Solution

Sangeeta answered on Apr 05 2020
137 Votes
Question 1
Write a well presented report for the above outlining the business operation to the Ministry of Public Transportation. Provide any three recommendations that are well substantiated with journal literature and referenced co
ectly to supportthis service. (You may use the reasons/justifications above or use your own - thatsupportthis service).
To start with, the BidTaxi is basically a fresh taxi provision, which aims at improving the ride-sharing facility. Instead of operating on pre-fixed rates grounded upon time and distance, BidTaxi makes use of a bidding option for every ride. A traveller provides the starting as well as ending location of journey, time along with the total number of travellers. The system would after that
oadcast to the drivers who would bid for the particular facility within the time-period of ten minutes. An all-inclusive set of tools like distance, estimated time, route, toll costs and others would be mentioned on the application for both parties. Moreover, an estimated cost would even be offered. The traveller would view in real time the reactions through the drivers. And once chosen, the price is locked in. Additionally, the payment could only be made to the driver-provider when the journey comes to an end as decided through the Global Positioning System (GPS) location. The entire journey could be tracked.
Further, for achieving this objective, the company has taken into consideration few points. Firstly, BidTaxi has made it compulsory that all drivers must be certified, vehicle must be properly checked for road worthiness as well as suitable insurances paid.
This would make sure that the driver holds the required knowledge and understanding of how things work. In case if the drivers do not hold the desired knowledge, they would not be capable of ca
ying out their allotted (Johnason, 2009). Secondly, the system will allow both customer and driver to rate each other and provide comments. A star-rating system will appear for both customer and driver next to their online verified IDs. This rating will help the company to easily manage gaps in the new system and also, observe that how satisfied the customers are with this new system. Thirdly, clients who do not have a smartphone or tourists may also make use a web site to book ahead. Those who do not have a credit/debit cards might make use of Osko or buy gift cards from supermarkets. Osko payments would be held by BidTaxi office. Fourthly, in order to motivate service loyalty, every customer is given status points for rides paid. These points can be used as discounts for future trips, given as tips to drivers or can be donated to charity. This will encourage customers to choose bid taxi service every time they need to travel. Lastly, the driver-providers who complete a target of time and distance over a self-set period will be rewarded with fuel discount gift cards by the company. This will help in encouraging the drivers to give in their best efforts for satisfying the customers as well as reaching them and completing their trip within the set time-frame (Collings and Wood, 2009).
Apart from this, it is also highly important to make sure that their sufficient transparency in company’s operations. The drivers should be immediately updated about any changes or up-gradations in the work systems (Collings and Wood, 2009). Further, with respect to customers the company’s operations should be transparent enough that the customers could easily discover how the company operates, its practices and values. Moving ahead, although the proposed system appears to be quite effective and would prove to be highly resourceful for the customers, drivers and the company, there still exists room for further improvement. As a result, the continuing sections provide recommendations as to how the company could further improve upon its proposed system of bidding.
Functioning only with committed drivers
The main target of the taxi company is to make sure that the service level is high. This implies towards the fact that the drivers need to be pleasant as well as helpful, but most essentially the drivers should be well-versed with how to take the best care of the customers (Collings and Wood, 2009). The company should ensure that the customers are treated properly and that they are also in consent with any new service launched by the company such as that of bidding system of pay. Apart from the actuality that the drivers are operating remotely, a rise in salary is not...
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