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Assignment Brief Access to HE Diploma Title Nursing and Midwifery Unit Code(s) Unit Title Level Credit Value QU025402 Professional Interpersonal Skills 3 3 Learner Name ID Tutor /Assessor Fosterer...

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Assignment Brief
    Access to HE Diploma Title
    Nursing and Midwifery
    Unit Code(s)
    Unit Title
    Level
    Credit Value
    QU025402
    Professional Interpersonal Skills
    3
    3
    Learner Name
    
    ID
    
    Tutor /Assesso
    Fosterer Joseph
    Group
    
    Assignment Title
    Interpersonal Skills (whole unit assessment)
    Tasks
    
The assignment for this Unit is divided into three tasks.
Task 1. Case study response
For this task you will be required to produce a response to the given case study.
Demi is the senior nurse on a unit for elderly people. One of the male relatives of a patient from eastern Europe has a
ived at the nursing station in a very agitated state. He is screaming and shouting about the care his mum is receiving saying that it is not good enough. He sounds very aggressive and is attracting attention from the other carers. The junior nurses are finding it hard to manage the situation.
Consider how interpersonal skills are used across the range of contexts given here-
Between the senior and junior nurses
Between the senior nurse and the agitated son
Between the nurses and the other relatives.
Guidance: You will need to use the case study to demonstrate how ve
al and non-ve
al communication can be used in professional work and consider how cultural diversity can potentially impact on this and why it is important for professionals to be aware of this.
Word Count 750 words (+/- 10%)
(AC XXXXXXXXXX.)
Tasks 2 and 3. Produce a SWOT analysis of your own interpersonal skills. Using this SWOT analysis produce a reflective account which identifies how you maximise your strengths and considers ways to develop your areas of weakness.
Word count: 250 words (+/- 10%) for the SWOT analysis and 500-word (+/- 10%) reflective account
(AC XXXXXXXXXX.)
Guidance: Undertake a SWOT analysis (strengths, weaknesses, opportunities and strengths) based upon your own self- awareness. You should pay particular attention to the communication skills that will be required within your chosen vocational field. From this reflection analyse how you optimise your strengths in practice and evaluate a plan that will support development of your weaker areas.
There will be one final submission deadline that will encompass all tasks.
    Grade Descriptor profile awarded for this assignment
    GD1
    GD2
    GD3
    GD4
    GD5
    GD6
    GD7
    
    
    
    
    
    
    
    
    Final Grade:
    
    
    
    
    
    
    
    Date Handed Out:
    Submission Deadline:
    Actual Date Submitted:
    7th January 2019
    15th Fe
uary 2019
    
    Extension Request
    Formal Extension Request:
    Yes ☐     No ☐
    Extension Deadline:
    
    Tuto
Assessor Signature to Agree Extension:
    
    Actual Date Submitted:
    
    Resubmission Deadline
    Resubmission Deadline:
    22nd March 2019
    Date Resubmission Submitted:
    
    Date Returned to Student:
    
    Refe
al Request?
    Yes ☐     No ☐
    Learner Name:
    
    Tuto
Assessor:
    Fosterer Joseph
    Learner Declaration: I declare that all the work submitted for this unit is my own, and that where I have drawn on the work of others, I have referenced this in accordance with the College Policy.
    Learner Signature:
    Date:
    Please attach the entire assignment
ief to work submitted for assessment. Your work cannot be assessed unless you have signed and submitted this form. Electronic signature will suffice.
Assessment Information
    Access to HE Diploma Title
    Nursing and Midwifery
    Assignment Title
    Professional Interpersonal skills
    Assessment Criteria
    1.1
    Analyse the ve
al and nonve
al skills used in a range of contexts within a given profession.
    2.1
    Evaluates the importance of an awareness of cultural diversity across a range of contexts for a given professional.
    3.1
    Evaluate own interpersonal skills analysing strengths and areas to develop.
    3.2
    Evaluate ways of addressing areas to develop.
    Grade Descriptors –
This assignment is graded using elements from the grade descriptors below
    If you achieve all assessment criteria listed above at Level 3, you will be awarded a Pass. To gain a Merit or Distinction, your work must match the performance described in the following grade descriptors.
    Grade Descripto
    To achieve a Merit:
    To achieve a Distinction:
    GD 1
Understanding the subject
    To achieve a Merit:
The learner, learner’s work or performance:
*demonstrates a very good grasp of the relevant knowledge base *demonstrates very good understanding of the different perspectives or approaches associated with the area of study.
    To achieve a Distinction:
The learner, learner’s work or performance:
*demonstrates an excellent grasp of the relevant knowledge base *demonstrates excellent understanding of the different perspectives or approaches associated with the area of study.
    GD2 Application of Knowledge
    To achieve a Merit:
The learner, learner’s work or performance:
a) makes use of relevant • ideas • facts • theories • perspectives • models • concepts with eithe
)
eadth or depth that goes beyond the minimum required to Pass and/or
c) very good levels of • consistency • precision • accuracy • insight • analysis • synthesis • creativity
    To achieve a Distinction:
The learner, learner’s work or performance:
a) makes use of relevant • ideas • facts • theories • perspectives • models • concepts with both
)
eadth and depth and/or
c) excellent levels of • consistency • precision • accuracy • insight • analysis • synthesis • creativity
    GD7 Quality
    To achieve a Merit:
The learner, learner’s work or performance:
a) is structured in a way that is generally logical and fluent
) puts forward arguments or ideas which are generally unambiguous but which are in a minor way limited or incomplete
c) taken as a whole, demonstrates a very good response to the demands of the
ief/assignment
    To achieve a Distinction:
The learner, learner’s work or performance:
a) is structured in a way that is consistently logical and fluent
) puts forward arguments or ideas which are consistently unambiguous and cogent
c) taken as a whole, demonstrates an excellent response to the demands of the
ief/assignment
    Additional Guidance
    To achieve a Merit:
    To achieve a Distinction:
    The work must demonstrate a very good level of understanding and knowledge that has been applied to the response required.
There should be very good understanding of perspectives relating to this subject including both ve
al and nonve
al interpersonal skills and the cultural impacts on these. Very good analysis of the case study should be explicit.
The work should demonstrate very good levels of self-awareness and reflection with a very good plan as to how any weaker areas could be developed.
    The work must demonstrate excellent levels of understanding and knowledge that has been applied to the response required.
There should be excellent understanding of perspectives relating to this subject including both ve
al and nonve
al interpersonal skills and the cultural impacts on these. Excellent analysis of the case study scenario should be explicit.
The work should demonstrate an outstanding level of self-awareness and reflection with an excellent plan as to how any weaker areas could be developed.
Assignment Feedback and Grading
    Access to HE Diploma Title
    Nursing and Midwifery
    Assignment Title
State if this is Assignment 1 of 3 or 1 of 1 (i.e. whole unit assessment)
    Professional Interpersonal skills (whole unit assessment)
    Unit Code(s)
    Unit Title
    Level
    Credit Value
    QU025402
    Professional Interpersonal skills
    3
    3
    Date Handed Out:
    Submission Deadline:
    Tuto
Assessor:
    7th January 2019
    15th Fe
uary 2019
    Fosterer Joseph
    Internally Moderated:
    Yes ☐     No ☐
    Moderation Date:
    
    Submission Feedback (refe
ing to Assessment Criteria achievement):
    Guidance:
Where all ACs are NOT met:
In this situation, provide only feedback which identifies which ACs are incomplete and what the student must produce in order to address the missing AC evidence. Do not make any summative comment, suggest any co
ections or provide developmental feedback at this stage.
Where all ACs are met:
Ensure that annotation appears on the student's work to show IV/EV where this evidence is found. Confirm achievement of all ACs in the boxes below.
    Assessment Criteria Achieved
    LOs
    ACs Covered
    Achieved
    Resubmitted
    Refe
al
    LO1
    AC 1.1
    
    
    
    LO2
    AC 2.1
    
    
    
    LO3
    AC 3.1
    
    
    
    LO3
    AC 3.2
    
    
    
    Comments
    
    Resubmission Feedback (where appropriate)
    Guidance:
Complete this section to evidence that the ACs which were missing from above have now been completed. Ensure that BOTH original and resubmission work is included on the portfolio as evidence.
    Resubmission Comments
    
    Refe
al Feedback (where appropriate)
    Guidance:
Follow the formal refe
al process with the approval of the Centre Moderator. Complete this section to evidence that the ACs which were incomplete, as detailed above, have now been completed. Ensure that all original, resubmission & refe
al work is included on the portfolio as evidence. IV this assignment to confirm that the student has met all the ACs. Pass grade only for refe
ed work.
    Refe
al Comments
    
    Guidance:
    Complete this section to evidence how the element from the GD has been met.
Ensure that ‘very good’ and ‘excellent’ co
espond to the actual work quality and match the appropriate grade descriptor.
    Grade Descripto
    Grade Awarded
    Comment
    GD 1
    
    
    GD 2
    
    
    GD7
Quality
    
    
Learner Feedback
Reflect on your academic progress. Critical reflection is a well-established means by which all students, at all levels of study, are encouraged to think about their own progress and development, acknowledging where progress has been made and identifying areas for further improvement and development.
    How would you score your approach to this assignment?
    1- Significant Strength 2 – Strength 3 – Competent XXXXXXXXXXDevelopment Needed
5 -Significant Development Needed
    Time set aside for study
    
    
    
    
    
    Organisation of your research
    
    
    
    
    
    Satisfaction with the submission
    
    
    
    
    
    Meeting the hand in deadline
    
    
    
    
    
    What gaps did you identify in your knowledge in completing this assignment?
What did you do about this?
    
    Which skills did you find most challenging? What could you do to improve these skills?
    
    What would you do differently next time?
    
    What would you change in this assignment to make it clearer for you to complete successfully?
    
    Learner Signature:
    
    Date:
    
© Copyright 2018 Gateway Qualifications. Permission granted to reproduce for use with cohorts registered with Gateway Qualifications only. Commercial copying, hiring, lending is prohibited.
Answered Same Day Jan 25, 2021

Solution

Soumi answered on Feb 02 2021
149 Votes
NURSING AND MIDWIFERY
PROFESSIONAL INTERPERSONAL SKILLS
INTERPERSONAL SKILLS
Table of Contents
Task 1: Case Study Response    3
Case 1: Between the senior and junior nurses    3
Case 2: Between the senior nurse and the agitated son    3
Case 3: Between the nurses and the other relatives    4
Task 2: SWOT Analysis    5
Task 3: Reflective Account    6
References    8
Appendix: Learner Feedback    10
Task 1: Case Study Response
Case 1: Between the senior and junior nurses
Interpersonal skills are the skills used daily by individuals in personal and professional lives. As noted by Muller (2018), interpersonal skills are the techniques used to communicate with individual or group of individuals. It includes receptiveness to feedback, relationship management, self-confidence, and many more. As suggested by Ta
ant et al. (2017), communication between seniors and juniors involves maintenance of hierarchy. Junior nurse might interact with senior nurse ve
ally using addressals such as sir or madam. In context of non-ve
al communication, juniors have a tone of respect and their body language shows that they are paying attention to their seniors, while they are discussing topics.
As suggested in the case study, junior nurses find it difficult to manage the aggressive relative. Demi, as a senior nurse, calms the agitated son. She guides the junior nurses in handling the situation. She must have counselled the scared nurses as a follow up so that they do not leave the job due to one such incidence. As stated by Defenbaugh and Chikotas (2016), guidance by senior nurse in emergency requires confidence, leadership and empathy towards juniors. This facilitates junior nurse to have open communication with senior nurse to clear their doubt.
As noted by Purnell (2018), culture has direct impact on the ve
al and non-ve
al communication. Lack of knowledge of different culture may create misunderstanding. When senior and junior nurses belong to same culture, the channel of communication is eased. On the contrary, cross-culture at workplace makes it difficult for seniors to give instructions to the juniors and it becomes difficult for juniors to retain instructions.
Case 2: Between the senior nurse and the agitated son
In nursing, strong communication skills is necessary to handle the uncertain situation. As mentioned by Boles and Baddley (2018), both ve
al and non-ve
al communication is important while dealing with relatives of the patient. They need to show confidence, empathy and active listening in order to satisfy the patients’ relatives. As mentioned by Dees et al. (2018), body language and tone play crucial role in communication. Mismatch of ve
al and non-ve
al communication may create misunderstanding as well as wrong message may be sent to the aggressive relatives.
As suggested in case study, the son was very aggressive and he was not coming under the control of the staff. He puts the allegation on the staff that they are not giving proper care to their mother. Demi, as a senior nurse, should have taken the situation in her hand as junior nurses are panicked about the situation. She could exhibit her active listening skills to the son. She could listen to him and with confidence, make him realise that the care provided to his mother is of superior quality. Her body language and tone in voice could show the confidence of her work. Her empathy towards the patient and sympathy towards the son could help her in controlling the situation. Difference in culture between patients’ son and senior nurse may have made it difficult in controlling the situation. This is because the son will not be able to understand the perspective of the nurse. Hence, it is necessary for nurses to know the cultural background of their patients so that they know how to handle the difficult situations or angry relatives (Akroute and Bondas, 2016). Knowledge of culture will
ing ease in communication.
Case 3: Between the nurses and the other relatives
Dealing with so many relatives of the patients is very common for the nurses in care provision. As suggested by Witkamp et al. (2016), mood and behaviour of relatives are according to the condition of the patients. Sometimes relatives are very aggressive on one hand and in some cases, relatives become panicky of the situation. It is then the duty of the nurses to facilitate relatives as a part of their intervention. As mentioned by Dheensa et al. (2016), strong communication skills such as active learning, sympathy and development of trust are necessary for nurses to deal with such relatives.
As shown in the case study, Demi...
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