As customers, we are always looking for details, information, and guidance when making inquiries or...

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As customers, we are always looking for details, information, and guidance when making inquiries or decisions. The case for this assignment is located on page 190 of your textbook. The actual scenario is only three paragraphs in length, however, it does require thoughtful consideration in order to answer the three questions. I suggest that you take the appropriate amount of time to read and digest all the details as presented in the mini-case. Your answer should include some of the tools and elements presented in the chapter along with some of those mentioned in the class lecture.
Book: Customer Service: Career Success Through Customer Loyalty, 6th edition, (2014), by Paul R. Timm, Prentice-Hall (ISBN-13: XXXXXXXXXX

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Sudipta · Accepted Answer

2
1. Representatives of a business should be very responsive towards their potential customers. As in the case study, Monika was a potential customer of "The Nontechy Solution". The receptionist was supposed to ask Monika about her query first, but in this case, Monika had to ask about her own query. Moreover, no direct contact has been taken place from the receptionist which failed to build a positive relationship with the potential customer.
2. As a department chair,

As customers, we are always looking for details, information, and guidance when making inquiries or decisions. The case for this assignment is located on page 190 of your textbook. The actual scenario...

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