CASE STUDY
Crater Lakes Caravan and Camping Park
Crater Lakes Caravan and Camping Park offers campers a range of accommodation options.
Powered and non-powered sites are available, and newly renovated holiday cabins for those
wanting some luxury. All accommodation options are available short and long-term. The
cabins are self-contained with each accommodating up to 6 people and including a
kitchenette, lounge, TV and DVD, toilet and shower room. Campers travel from all around
and outlying areas to stay at the park and rave about the amenities and activities available.
On check-in all short and long-term campers, are required to sign a register, and must provide
details of the driver(s) cu
ent driver(s) license, and their vehicle(s) registration to
administration staff. This takes around 5 minutes. Without a driver’s license the camper
cannot book into their accommodation. In addition, on check-in all campers are provided with
a park map. Staff use the map to explain the locations of camping sites, cabins, laundry, toilet
and shower blocks, BBQ facilities, ru
ish disposal, swimming pool, mini-golf, tennis courts,
and recreation room. This takes 5 minutes. All campers are provided a swipe key for access to
all areas, including park entry and exit. Staff demonstrate it’s use. This takes around 5
minutes.
Shared amenities are provided. The BBQ, toilet and shower blocks are available free to all
campers. Water is included in all site and cabin costs, with all campers being able to provide
their own hose and fittings or rent ($1 per day). Electricity is also included in the site and
cabin costs, with all vacationers being able to provide their own power boards and cords or
ent ($1 per day). The laundry is only available to those camping on powered and non-
powered sites using the swipe card. Washing machines and driers can be accessed ($2 per
load). Small fridges are available for rent to campers only ($5 per day).
Toilet and shower blocks are cleaned twice daily at 6:00 am and 17:00 pm. Laundry’s are
cleaned once daily at 18:00 pm. Each cleaning session takes contract cleaners around 30
minutes. All campers are required to dispose of their ru
ish in the ru
ish disposal area with
park waste bins emptied daily at 17:00 pm. The ru
ish pick-up and disposal takes around 45
minutes by grounds maintenance staff. After departure all powered and non-powered sites are
checked, cleaned if needed, and the grass is mown by grounds maintenance staff. Sites
typically require cleaning 60% of the time. Cabins are cleaned at the end of each short-term
stay, and weekly for long-term campers, by contract cleaners. Cleaning of sites usually takes
5 minutes, while mowing takes 10 minutes. Cleaning of cabins takes 45 minutes.
All campers are asked to adhere to the park’s behaviour policy with park security guards
patrolling the park at all times. A full park security round takes around 1 hour. All campers
are requested to minimise noise after 21:30 pm. Visitors are required to leave the park by
21:45 pm. The gates are locked at 22:00 pm. Park security guards usually patrol the gates at
lock up time for approximately 15 minutes. In the event of any serious incident security
guards will to ring emergency services. Emergency services typically a
ive within 15
minutes. Cabins should be kept locked when campers are out, and keys handed to
administration office. Park security guards check that all empty cabins are locked, this
typically takes 15 minutes.
The park offers a large range of recreation and leisure facilities. A tennis court and three
asketball backboards are available to all campers long and short-term. Sessions can be
ooked at 1-hour intervals, with a maximum of 2 in a row. All campers can bo
ow
asketballs for free, and tennis racquets can be hired ($1 per session). All bo
owed
equipment must be recorded and signed out by administration staff. This takes around 5
minutes. Included in the accommodation costs for long-term campers is access to a 16m
indoor heated pool with an indoor kid’s playroom, a large recreation room with three pool
tables, and video games. Sessions can be booked at 2-hour intervals by campers. Free Internet
access and a movie li
ary is available to those staying in cabins ($5 per movie). Movies must
e recorded and signed out by administration staff. This takes around 5 minutes. Movies must
e returned within 24-hours.
Administration staff are available 24/7 in the park office. All campers are requested to a
ive
around 10 minutes early to allow time to complete a confidential campers information form.
The camper’s information is entered into a secure online database by administration staff.
This takes around 10 minutes. A photograph ID is taken, this takes 5 minutes. A loyalty card
is offered to long-term campers ($10). Typically, 20% of campers opt for a loyalty card. It
takes around 5 minutes to complete the required paperwork.
Prior to leaving, all campers are required to pay their stay fees in full to the accounts officer.
Typically, this takes around 5 minutes. All campers are offered pre-booking in for their next
stay. Around 80% of campers opt for pre-book. This takes around 5 minutes. Discounts are
provided to long-term campers and to those with Crater Lakes loyalty cards. The long-term
campers discount and loyalty card discount checks take around 5 minutes each. Fees for
short-term and long-term powered, non-powered sites, and cabins are as follows:
Powered
(p/night)
Non-Powered
(p/night)
Cabin
(p/night)
Short-Term $100 $40 $280
Long-Term $20 $10 $40
Guide to Project for Supervisors
ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
CRICOS Provider No. 00103D
itech 5404_02_assignment_ XXXXXXXXXXdocx Page 1 of 4
Assignment 2: Team Process Design Case
Study
Overview
The purpose of this task is to provide students with practical experience in working in teams utilising
process design techniques to develop an as-is process model and recommended to-be process model.
Timelines and Expectations
Percentage Value of Task: 20% (35 marks)
Due: Week 11 – Friday, May 31, 2019 at 4:00
Minimum time expectation: Preparation for this task will take approximately 20 hours
Learning Outcomes Assessed
The following course learning outcomes are assessed by completing this assessment:
K1. Analyse and evaluate various project management methodologies utilised on IT projects.
K3. Investigate and evaluate a variety of strategies for coordinating IT project change.
S1. Apply project planning and selection techniques.
S2. Demonstrate theoretical and practical implementation of leadership, team building, and performance
management approaches for IT projects.
S3. Utilise decision making and problem solving approaches to resolve and pre-empt range of problems on IT
projects.
S4. Apply delegation and negotiation techniques in order to manage organisations, stakeholders, and team
members on IT projects.
A1. Construct written and ve
al approaches to developing and presenting IT project documentation.
A2. Implement a systems thinking approach to managing IT projects.
A3. Utilise analytical tools to model, analyses, comprehend and design business processes
Assessment Details
Background
Business Process Management (BPM) is the art and science of overseeing how work is performed in
an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In
this context, the term “improvement” may take different meanings depending on the objectives of the
organisation. Typical examples of improvement objectives include reducing costs, reducing execution
times and reducing e
or rates. Improvement initiatives may be one-off, but also display a more
continuous nature. BPM is about managing entire chains of events, activities and decisions that
ultimately add value to the organisation and its customers. These “chains of events, activities and
decisions” are called processes.
ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
CRICOS Provider No. 00103D
itech 5404_02_assignment_ XXXXXXXXXXdocx Page 2 of 4
Requirements
In this assignment, you will be required to form teams of approximately four (4) people. One team member is to be
elected the team leader for the duration of the assignment. Teams will prepare a business report based on a process
case study and should use their own initiative regarding any assumptions and cycle times if needed.
An electronic copy of a case study will be available from your tutor or course lecturer.
The report should contain details of the following tasks:
a). Provide a description and application of a process categorisation model (e.g. Porter or Earl).
). Provide a description and application of the Capability Maturity Model (CMM).
c). Apply Dijkman et al’s XXXXXXXXXXtechnique discussed in lectures to prepare a case function matrix and identify
all associated processes.
d). Using appropriate software, model any two (2) of the processes identified in part (c).
e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010)
7PMG guidelines discussed in the week lecture.
f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2)
processes modelled. Any assumptions made should be documented in the report.
g). Use redesign techniques by Reijers and Mansar XXXXXXXXXXdiscussed in lectures, to identify any two (2)
design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based
design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any
assumptions made should be documented in the report.
h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform
the model into executable form.
A suggested template for the above report is provided. You can use it as a guideline for presenting your business
eport. For assistance in report writing techniques, see: http:
unilearning.uow.edu.au
eport/4b.html
A suggested report structure is as follows.
Title page
Executive summary
Table of contents
1.0 Introduction
2.0 Business Process Modelling Report for: [insert case study name] *
2.1 Process categorisation model *
2.2 Capability maturity model *
2