1. Provide a definition of the following concepts in the context of health and community care, and explain how they impact on workplace roles.
| | Definition of concepts | How this impacts on workplace roles |
|
Cultural awareness | | |
|
Cultural safety | | |
|
Cultural competence | | |
|
Diversity | . | |
2. Describe your own culture and (a) the community attitudes, (b) language, and (c) policies and structures of that culture and how these impact on different people and groups.
| Community attitudes | |
|
Language | |
|
Policy and Structures | |
3. Outline the features of diversity, and explain how these impact on our way of life/work in Australia, in each of these different areas:
| Political: | |
|
Social: | |
| Economic: | |
| Cultural: | |
4. Describe the legal and ethical considerations (international, national, state/territory, and local) relating to discrimination, for working with diversity, and the consequences of breaches to this legislation.
| Discrimination – Age, Disability, Racial, Sex/gender |
| Legal and ethical considerations (international, national, state/territory, and local)
|
| Consequences of breaches |
5. Describe the legal and ethical considerations (international, national, state/territory, and local) relating to human rights, working with diversity. Your answer should include (a) the rights outlined in the Universal Declaration of Human Rights, (b) the relationship between human rights and human needs, (c) the frameworks, approaches and instruments used in the workplace, and (d) the consequences of breaches to these rights.
| Human rights |
| (a) Legal and ethical considerations (international, national, state/territory, and local) |
| (b) Human rights and human needs |
| (c) The frameworks, approaches and instruments used in the workplace |
| (d) Consequences of breaches |
6. Describe the legal and ethical considerations (international, national, state/territory, and local) relating to rights and responsibilities of workers, employers, and clients in a health or community organisation, working with diverse people and the consequences of breaches to these rights, including appropriate action when rights are being infringed or responsibilities are not being carried out.
| Rights and responsibilities of – workers, employers, and clients |
| Legal and ethical considerations (international, national, state/territory, and local) |
| Consequences of breaches and action when rights are being infringed or responsibilities are not being carried out. |
7. Give an example of the characteristics in each of the following key areas of diversity.
| Key areas of diversity | Characteristics |
| Culture, race, ethnicity | |
| Disability | |
| Religious or spiritual beliefs | |
| Gender, including transgender | |
| Intersex | |
| Generational | |
| Sexual orientation/sexual identity | |
8. List one (1) key issue for each of the following areas, affecting Aboriginal and/or Torres Strait Islander people, as a result Western culture.
|
Social | |
|
Political | |
|
Economic | |
9. Describe how (a) the diversity of Aboriginal and/or Torres Strait Islander people and the (b) Western systems and structures - impact on the engagement of Aboriginal and/or Torres Strait Islander people with community and health services.
10. Give an example of potential issues faced by marginalised groups in Australian communities in each of the following areas:
| Protective factors | |
|
Physical, mental and health issues/care needs | |
| Impact of discrimination, exclusion and negative attitudes | |
| Impact of trauma | |
11. List three (3) ways that support individuals and organisations to embrace and respond to diversity.
12. Explain how the influence of diverse people and cultures has had a positive influence on (a) our personal behaviour (b) our interpersonal relationships and (c) our perception and social expectations of others.
13. Do some research and describe the impact of the following influences or changing practices in Australia on our diverse communities.
| Influences/changing practices | Impact on Australian diverse communities |
| Changing governments | |
| Anti-discrimination laws | |
|
Immigration laws | |
| Person-centred practices | |
| Case Study: Scenario |
| You are employed as support worker in an aged care facility. As part of the diversional therapy activities a number of residents attend art and craft classes. You are supporting some of the residents attending these classes. At your table, there is some lively discussion while the residents complete the craft activities. You have two (2) Australian female residents (Sarah & Josie) that are loud and outspoken. Josie is visually impaired, and uses a cane when walking. Sarah and Josie frequently make very negative generalisations about other residents from other cultures. Another participant is an Islamic Indonesian lady (Eliza), who is very reserved. Eliza also struggles with making herself understood at times as English is her second language. These comments that are continually demeaning about other people are making her feel uncomfortable. She is thinking of withdrawing from the activity all together. |
1. Identify two (2) needs or issues that are causing cultural or communication misunderstanding and difficulties in this case study.
2. Using a structured approach of reflection for self-insight and improvement, reflect on your own cultural values and the impact on the clients/residents in this case study. Describe your own social and cultural perspectives and values in relation to this case study, including any limitations you feel you may have.
3. Identify an action you can take to improve your social and cultural awareness.
4. Given this awareness of your own values (from Task 2), describe how you can work to support inclusivity for the clients/residents in this case study. Provide two (2) specific examples of what you will say and/or do.
5. Describe three (3) work practices that will make the environment safe for all and resolve differences taking into account the diversity of your group?
6. Describe three (3) communication techniques (verbal or non-verbal) you can use to establish, develop and maintain effective relationships and mutual trust with these three (3) residents.
7. If there is a language barrier for Eliza describe two (2) strategies you can use to communicate with her, to ensure understanding.
8. Describe how you can apply the concepts of (a) cultural awareness, (b) cultural safety, and
(c) cultural competence in this case study