1. Choose 1 (one) of the following questions. No extra credit will be given for answering both.
Explain what the prevailing scholarly literature suggests regarding the use of money as a motivator for performance in the workplace.
OR
Using at least 2 of Hofstede’s values, explain how culture can impact the way an organization behaves.
2. Choose 1 (one) of the following questions. No extra credit will be given for answering both.
SMART Goal Setting is an example of a ‘process theory’ of motivation. Explain the concept of SMART goals, and provide an example an effective SMART goal a manager might help an employee set to improve their work performance.
OR
“Expectancy theory” and “self-efficacy theory” are two process theories of motivation discussed in class. Explain each theory and how it might be used by a coach to understand how they might better motivate players to perform their best.
3. Prof. VanWiechen has used the phrase “It’s nice to be important, but it’s more important to be nice” on more than one occasion.
Explain what that phrase suggests about the value of transformational leadership, empowerment and responsible use of politics when you are in a position of powe
4. We discussed 3 distinct models for making decisions – i
ational, rational and intuitive.
Using scholarly literature to support your writing, define and discuss the validity of employing each model.
Next, give an example of a situation where each model would be suitable and appropriate.
5. Imagine you are the chair of a task force whose goal is to design a new patient information form to give to new patients in your physiotherapy clinic. Patients have been complaining that the cu
ent form is too long and detailed, so you are trying to create something simpler.
The administrative staff are insisting that we keep all of the demographic and contact information we cu
ently collect, but also collect emergency contact and billing information. The clinicians are insisting that we add more detail to the clinical history section as well as space for information about previous diagnostic imaging results. Both insist the additions are critical to doing their jobs properly.
Using the principles of conflict resolution as well as lessons learned from the Harvard Negotiation Project (summarized in the book “Getting to Yes”), explain how you would resolve this conflict.
6. Imagine you take over as the Department Head, Physical Education for a local elementary school. You would like to implement an after school fitness club where students can participate in supervised healthy physical activity sessions. Your principal is supportive of the idea, but she notes that this idea has been tried and failed a few times in the past. She asks you to explain why this time it will be different.
Using a scholarly model for change, explain to your principal how you plan to make this change work. Be sure to support your decisions with scholarly evidence.
7. Consider the following case study, then respond to the question below…
Dave was nervous. Today was his first day as the head coach of the Springfield Tigers, a minor league pro baseball team. He had been coaching at the high school level for a few years, and before that spent a decade as a pro ball player himself. He had even been named Ontario high school coach of the year last year – so he was definitely ready to take this next step.
Still, he couldn’t shake the feeling that he wasn’t the Tiger owner’s first choice for the job. He had little contact with him since he was hired, and had heard that the owner prefe
ed an older coach who did things the old-fashioned way. He was fortunate that the General Manager and two of the head scouts have known him a long time and convinced the owner to offer Dave the coaching job.
When he walked into the locker room the owner and all the players were already there. The owner then announced “Guys, this is Dave, our new coach. I want you to know I do not support his hiring, and he will be on a very short leash all season. Dave, the floor is yours…”
Describe how you would react next if you were Dave.
You should draw on any of the principles of personality, motivation, leadership, communication, politics or any other concept discussed in this course or in scholarly literature that will support your choice.
You will be graded on both your choice in how you react, as well as how well you justify that choice using scholarly theory.
Yet Another Simple Business Template
Course Review
KPE 320
Administrative Theory and Organizational Behaviou
Fall 2021
Paul VanWiechen MBA, MRSc, BPHE
Gameplan
Review exam format
Review each section of the course
Review Case Studies
Open Discussion
Exam format
Case studies
Exam format
Course sections
Open discussion
Virtually identical to the mid-term format
Unrestricted access to the entire internet
Bring any notes, texts, etc
Can NOT communicate with anyone during the exam
You can submit any time until
Tues Dec 21, 11:59pm
Exam format
Case studies
Exam format
Course sections
Open discussion
How to do well…
Prepare some potential answers in advance
Have references ready and available
Draw on multiple pieces of scholarly evidence for a single response
Don’t leave anything blank
Understanding Organizations
Case studies
Exam format
Course sections
Open discussion
Macro-level factors that shape organizations
Be prepared to discuss how changes in these factors influence organizational behaviors
Stakeholder vs Shareholder theory
Understand what this is and why it matters
Leadership styles and Leadership Goals
Articulate clear examples of various permutations of styles and goals
Perceptions, Personalities, Cultural Influences
Case studies
Exam format
Course sections
Open discussion
Perceptual e
ors
Don’t just be able to define them. Be able to spot them and use them to explain interpersonal behaviours
Personality
Appreciate and discuss different tools for understanding personality dimensions
Cultural influences
Understand and be able to explain Hofstede’s values
Personal Temperaments
Case studies
Exam format
Course sections
Open discussion
Appreciate the concept of True Colors typology
We don’t need to consider True Colors as the absolute truth in assessing personalities
We do need to be able to appreciate the advantages and limitations of such a tool
Diversity
What can we extrapolate from the True Colors exercise about the concept of diversity?
Motivation
Case studies
Exam format
Course sections
Open discussion
Intrinsic / Extrinsic, Positive / Negative
Understand and give examples of each permutation of these dimensions
Money as a motivato
Be able to explain clearly and with strong scholarly support why money is not considered an appropriate organizational motivato
Motivation
Case studies
Exam format
Course sections
Open discussion
Process theories
Expectancy
Self efficacy
Goal setting
Needs theories
Maslow’s hierarchy
Herzberg’s 2-Factor theory
Leading Teams
Case studies
Exam format
Course sections
Open discussion
5-Stage model
Be able to recognize what stage a given team is at, and why that is relevant
Transactional vs Transformational Leadership
Be able to recognize each approach when you see it
Be able to articulate with strong scholarly support why transformational leadership is usually more effective
3 Roles of Team Leaders
People, Goals, Tasks
Understand the importance of prioritizing roles in this orde
Communication
Case studies
Exam format
Course sections
Open discussion
Communication channels
Understand the importance of selecting the right level of ‘channel richness’ for the information being communicated
Conflict
Be prepared to discuss why functional conflict is desirable
Conflict Resolution
Cooperative / Uncooperative, Assertive / Passive
Clearly understand the concept of creating non-zero sum solutions to conflict
Getting to Yes
Power and Politics
Case studies
Exam format
Course sections
Open discussion
Sources of Powe
Be able to explain and give examples of different bases of powe
Understand how others respond to leadership that relies on each base of powe
Politics
Understand common techniques to use power imbalances to influence others
Empowerment
Be able to demonstrate (with strong scholarly support) why empowering others strengthens your power base
Decision Making
Case studies
Exam format
Course sections
Open discussion
I
ational decision making
Understand the positive benefits of automated or i
ational decision models
Rational decision making
Provide scholarly support for the idea that most rational decisions over-focus on the wrong step in the process
Intuitive decision making
Be able to summarize the emerging literature suggesting rational models are often less effective than intuition
Managing Change
Case studies
Exam format
Course sections
Open discussion
Lewin’s 3-Step model
Understand the importance of adhering to the “unfreeze-change-refreeze” concept
Ba
iers to change
Be able to discuss various personal and organizational ba
iers
Kotter’s 8-Step Model
Be able to apply this model to articulate how you might facilitate change in organizations of various size and complexity
Case Study Review
Case studies
Exam format
Course sections
Open discussion
Now is the time to discuss any gaps between how you analyzed the case studies vs how you were graded…
Tom’s CPR Company
Healthy Kids at Play
Open Discussion
Case studies
Exam format
Course sections
Open discussion
What did I miss?
KPE 320
Adminsitrative Theory and Organizational Behaviou
Fall 2020
Paul VanWiechen MBA, MRSc, BPHE
Yet Another Simple Business Template
Understanding Personal Temperaments
KPE 320
Adminsitrative Theory and Organizational Behaviou
Fall 2020
Paul VanWiechen MBA, MRSc, BPHE
Gameplan
Quick Recap - How We Perceive Others
True Colors Exercise
Decoding Each Colo
Personality
Perceiving others
Last week we looked at 3 lenses to understand how we perceive others…
1 – Trying to understand who they truly are
2 – Understanding our own perceptual e
ors
3 – Appreciating the influence of culture
Understanding True Colors
How we perceive others
True Colors quiz
Similar to Myers-Briggs, but less complex
Similar to “Big 5” but less focused on scholarly pursuits, more on practical applications
Limited academic validity
Easy to use, understand = perfect for our purpose
Illustrating how different personalities work in group dynamics
Understanding True Colors
How we perceive others
True Colors quiz
https:
truecolorsintl.com
Quick disclaimer…
I have edited and adopted (and invented) some of the quiz questions for our purpose
I am not certified, trained nor endorsed by True Colors
We are doing this for illustrative purposes only
Any proprietary information I am sharing is freely accessible via the True Colors website
Understanding True Colors
How we perceive others
True Colors quiz
Create a scoring chart like this one…
Question A B C D
1
2
3
4
5
6
7
8
9
10
11
TOTAL
Understanding True Colors
How we perceive others
True Colors quiz
Rank each statement
4 = “Most like me” 1= “Least like me”
1. When I make decisions:
I do it quickly and go with the first impressions.
I think about it, consider the options and then decide.
I listen to my feelings and consider how my decisions will affect others.
I take it seriously and always try to make the right decision.
Understanding True Colors
How we perceive others
True Colors quiz
2. The best way for others to show me they care about me is to:
Do fun things with me.
Give me space to be myself.
Spend time with me doing whatever.
Do what I want to do; not let me down or go back on their word.
3. When I’m with my friends, I like to provide:
The excitement; the fun; the jokes