You are a healthcare administrator at a large metropolitan teaching hospital. Your hospital is in...

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You are a healthcare administrator at a large metropolitan teaching hospital. Your hospital is in the middle of a crisis involving surgical residents. In recent years, the level of operating room deaths involving surgeries that your residents have been involved in has increased. As a result, the number of malpractice suits that have been leveled against your hospital has also increased. This is not only reducing the hospital’s revenue, but it is also damaging the reputation of the hospital. An internal investigation has shown that many of the surgical residents have been performing two to three surgeries back to back after working a 24-hour shift. Your human resources department had indicated that this could be a contributing factor in the number of operating room deaths.

Compose an essay in which you detail the following points regarding this crisis:

Identify and define the crisis type that the hospital is experiencing. Describe the crisis management triad and how it could be utilized in this XXXXXXXXXXsituation. Describe how you plan to improve the performance of the surgical residents XXXXXXXXXXand how your plan could improve patient care by reducing the number of XXXXXXXXXXoperating room deaths. Your essay should consist of at least three pages, not including your title page or reference page. Please be sure that all sources, including your textbook, are cited and referenced properly using APA formatting. You must utilize at least two sources for your response

Anju Lata · Accepted Answer

2
According to Lerbinger, the hospital is experiencing ‘Internal Crisis due to malpractice or inappropriate care’ (National Academy of Sciences, 2012). The hospital is exhibiting mismanagement in its practices imposing the burden of 24 hour long shifts over the surgical residents. After this long shift they also perform 2-3 surgeries. It contributes to the high number of operating room deaths in the hospital.
The Crisis Management Triad involves three phases: Preventive phase (before the event), Concurrent Phase (during the event) and Recovery Phase (after the event) (Safian, 2014).
During the preventive phase we can prevent internal crisis by reviewing the hospital procedures and policies in place to ensure the safety of patients. We can review the checklist, training of the surgical residents and the reinforcement of hospital protocols about patient safety and employee shifts durations. We can prepare the staff and the management for being ready to face the crisis. The duration of shifts can be reduced if not matching with the protocols and crisis standards of care. During this phase we will also educate and prepare the employees about the ways they can cope with the crisis. We can inform about the responsibilities of every employee in case of crisis. 
 During concurrent phase, we can care for the concerns of the surgical residents and the patients. We can communicate the necessary changes that we would like to bring in the policies to the HR department and other investigation bodies. We will also communicate with the affected people in a calm and transparent manner.
In the recovery phase, we will evaluate the effect of the crisis over the people,

You are a healthcare administrator at a large metropolitan teaching hospital. Your hospital is in the middle of a crisis involving surgical residents. In recent years, the level of operating room...

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