9A CIS2000 ASSIGNMENT 1 OVERALL ASSESSMENT WEIGHTING: 20% The assignment’s overall objective is that the students should acquire an overview of principles, methods and techniques of systems...

9A
CIS2000
ASSIGNMENT 1
OVERALL ASSESSMENT WEIGHTING: 20%

The assignment’s overall objective is that the students should acquire an overview
of principles, methods and techniques of systems development, and gather
experience from a development project in which a specific development method is
used. On successful completion of this assignment students should be able to:
• Define and explain the fundamental concepts methods and techniques used in
information systems analysis and design.
• Apply contemporary information systems analysis and design methods and
techniques to a realistic case study.
• Effectively communicate systems analysis and design methods and techniques
to real world problems.
Introduction and Background

Mrs Toys and her husband Arnold took over the family business in Toowoomba in
2008. They operate a handmade, Australian, educational, heritage and designer
toys business and have a loyal customer base across the Darling Downs, some of
whom “mail order” toys, or order them over the phone, because they are in the
country and they can’t get into town easily. Recently their business model has
come under threat from online competitors who can manufacture toys cheaper
and have better delivery models. Mrs Toys believes the success of her business
lies in creating a better information system to create and deliver online orders.

The cu
ent system involves a staff member Janice taking phone calls, entering the
customer information (name address telephone number) in a spreadsheet, then
finding the product in the shop and packaging it for delivery. The phone call
triggers the order process. In terms of payment method, Janice takes the
customer’s credit card details over the phone. In Mrs Toys’ own words, the end
esult of this process is “a happy customer with toys, and money in the bank!”
During recent months, especially at peak times such as holidays, there have been a
number of problems that have arisen with the ordering process. Some of these
include:

• Orders going missing – and the cost of remedying that,
• Orders going to the wrong people
• The paper catalogue being out of date
• Less walk-in customers
• Ordered toys not a
iving on time at the customers address
• Missing out on customers
To help prevent these kinds of problems in the future, to look more professional to
clients, and to streamline operations, the owners have decided to automate the
ordering system, and possibly other aspects of the shop’s operation as well. Most
CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1
2
of the staff are enthusiastic about the possibilities. Mrs Toys has decided to
proceed.

The shop staff include: Mrs Toys, A full time Sales assistant, Janice, a casual staff
member who is still at school and comes in on Saturdays, Mrs Toy’s husband
Arnold Toys who acts as a book keeper, coming in at the end of each month to
ecord purchases, sales, receipts, and payments in ledgers. The shop also employs
an accountant once a year to do the business activity statement (BAS).

No member of the shop staff could be considered to be an information systems
expert. Thus, Mrs Toys has decided to employ you to recommend a course of
action
Mrs Toys - Preliminary Investigation
You believe that Mrs Toy’s business would gain the most benefit from automating the
parts of the cu
ent manual system initially mentioned by management. In addition
you consider that the shop could make better use of technology in some of their other
day to day operations, for example customer profiling, or the use of standard
accounting software.
Following a meeting with management and staff, and after much discussion between
the owners it has been decided to hire you to conduct a more detailed investigation.
The deliverables of this investigation are on StudyDesk and at the end of this
document
Determining Requirements
To determine their requirements in greater detail, you plan to conduct a number of
interviews with Mrs Toys’ staff. You also intend to use other information gathering
methods to confirm how the business cu
ently operates and how it should operate in
the future. Based on the information gathered, you will determine the processes that
are required to be automated, the data that needs to be collected, stored and used, and
the different reports that are required by the Toys’ business.
Analysing Requirements
Some background information to help with your analysis is as follows. The shop runs
a normal retail operation. Orders are generally phoned in, and entered in a
spreadsheet. One order can contain many items. Janice prints out a receipt for
inclusion in the package to be sent out to the customer, and a copy of this is put in a
tray for Arnold to enter in the ledger at the end of the month. Records of customers
(and their orders) and suppliers (and their bills) are updated monthly by Arnold. The
above analysis provides very limited information (which is typical in practice). You are
equired to undertake a more detailed analysis of issues that su
ound the order
process system including additional thoughts of your own. For this assignment
concentrate on the existing system and the problems it presents.
CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1
3
DELIVERABLES (as shown on StudyDesk)

Very important: Structure your assignment according to Assignment 1 Instructions on
StudyDesk, but be sure to include all of the following details. Also be sure to look at the
Marking Criteria, which is the ru
ic on which you will be marked

• Organisation Background
• Time Management Plan
• Work Breakdown Structure
• Important: In this first assignment please consider your "project" to be the
actual preparation and writing of the assignment. You will look at the WBS for
the Toys case study in assignment 2.
• Task-Sequencing - Gantt Chart
• Fact-Finding Plan
• Organisation Chart
• “AS IS” Process
• Report to Top Management
• References
Submission Requirements
You need to submit your assignment 1 via the assignment 1 submission link on your CIS2000
Study Desk.
Do not email your work to the course leader. If you are unable to upload, notify the course
leader of the issue so that it may be resolved for you to upload the assignment.
Note: You may use Microsoft Project and Visio that provided by USQ to create your Gantt
chart and business models. Also, you need to submit your assignment in one file (Word or
PDF). Assignment with separate different files will not be accepted.
Please note that:
The following is the USQ Assessment – Assignment (Late Submission) and Compassionate and
Compelling Circumstances procedure that relate to Extensions and Late Assignments. They
can be found under the following links:
• Assessment – Assignment (Late Submission)
Procedure: http:
policy.usq.edu.au/documents.php?id=14749PL#4.2_Assignments
• Assessment of Compassionate and Compelling Circumstances
Procedures: http:
policy.usq.edu.au/documents.php?id=131150PL
Students seeking extensions for any Assignment work must provide appropriate
documentation to support their request before the due date of the assignment (see
points 4.3 and 4.4 in the Assessment of Compassionate and Compelling Circumstances
Procedures above to see what is considered as Compassionate and Compelling reason for an
extension and the level of documentation that will be needed).
An Assignment submitted after the due date without an approved extension of time will be
penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum
Mark applicable for the Assignment, for each University Business Day or part Business Day
that the Assignment is late. An Assignment submitted more than ten (10) University Business
Days after the due date will have a Mark of zero recorded for that Assignment.
• The StudyDesk Assignments submission tool will accept late assignments up until 23:55
pm on the 10th University Business Day after the due date.
http:
policy.usq.edu.au/documents.php?id=14749PL#4.2_Assignments
http:
policy.usq.edu.au/documents.php?id=131150PL
CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1
4
2. Assignment 1
2.1. Assignment 1 Details
Assignment 1 (Report)
Due date: See study Schedule
Value: 20%
Description: Report
Objectives:
The assignment’s overall objective is that the students should acquire an
overview of principles, methods and techniques of systems development, and
gather experience from a development project in which a specific development
method is used. On successful completion of this assignment students should be
able to:
• Define and explain the fundamental concepts methods and techniques used in information systems
analysis and design.
• Apply contemporary information systems analysis and design methods and techniques to real-world
case studies.
• Effectively communicate systems analysis and design methods and techniques to real world problems.
This assignment must be all your own work. It is acceptable to discuss
course content with others to improve your understanding and clarify
equirements, but solutions to assignment questions must be done on your
own. You must not copy from anyone, including tutors and fellow students,
nor allow others to copy your work. All assignments will be checked using
collusion monitoring tools to ensure that each assignment is the original
work of the submitting student. Assignments that do not adhere to this
equirement will be deemed as being the result of collusion or plagiarism.
This may lead to severe academic penalties as outlined in USQ Policy
Li
ary: Academic Integrity Policy and Procedure. It is your own
esponsibility to ensure the integrity of your work. Refer to the USQ Policy
Li
ary for more details:
• Academic Integrity Policy
• Academic Integrity Procedure
http:
policy.usq.edu.au/documents.php?id=13752PL
http:
policy.usq.edu.au/documents.php?id=13752PL
CIS2000 SYSTEMS ANALYSIS & DESIGN ASSIGNMENT 1
5
Assignment 1 Details
For the purposes of this assignment we will be using a fictitious
organisation based on a real world organisation.
• TASK 1: Organisation Background
Briefly introduce your chosen organisation in terms of name, the industry it
operates within, products and services, clients, major competitors and
competing for products/services, major processes, ownership, key
personnel and key issues/challenges