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BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 1 of 8
Document date: March 2015
Overview
1.0 Executive Summary
BizOps has 150 retail, online and phone sale outlets that sell a range of exclusive products across Australia that are
anded as BizOps.
The business provides its customers with high quality and innovative products and services. Wherever possible we provide our customers with a
‘green’ solution and service. We employ sustainable business practices.
1.1 BizOps Mission
BizOps is committed to:
• providing high quality and innovative products and services to customers
• meeting the changing needs of customers
• offering innovative product solutions
• delivering speedy and personalised service
• employing professional and enthusiastic staff
• providing clean and ‘green’ products and services
• adopting sustainable work practices
• undertaking continuous improvement processes.
BizOps is known for its enthusiastic and inclusive culture. BizOps seeks to maintain professional and well-supported staff.
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 2 of 8
Document date: March 2015
1.2 Business plan objectives
In 2015–2020 BizOps will consolidate its position in the market as a lead retailer for ‘green’ and sustainable solutions for high quality exclusive
products.
To do this, BizOps will focus on the following business goals:
• Financial stability:
- Increase revenue by 15% (compared to the previous 12 months) by the end of the financial year
- Maintain annual profit levels of 15% of revenue for all products and services, calculated at the end of each financial year
- Reinvest 75% of profit back into the business at the end of each financial year
• Market position:
- Maintain the number one rating in the annual national industry customer service awards
- Launch new high quality exclusive consumer products to meet customer demand, ahead of competitors, within budget and by the agreed
deadlines
• Right people:
- Provide induction training at the commencement of employment to train new employees to be knowledgeable, helpful and enthusiastic
- Provide the physical, human and time resources to support an annual professional development program for all BizOps employees
1.3 Keys to success
Success will be dependent upon:
• Exceptional product and service quality
Each store will maintain its establishment base of full-time equivalent employees. All of these staff will have formal retail qualifications and be
provided with internal product and service knowledge training.
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 3 of 8
Document date: March 2015
Each store will be fitted out to display the full range of the exclusive products from the cu
ent BizOps range to provide the opportunity for sales staff
to learn and fully demonstrate their features.
The product delivery service provided is recognised as part of the BizOps
and.
• Time-efficient and cost-effective development processes
Communication systems are in use to reduce travel and time commitments of outlet managers.
• Expert and knowledgeable staff
BizOps employs multiskilled retail sales staff capable of providing after sales product support to customers.
2.0 Consultation Strategy
Stakeholder Role in the problem Objective Consultation method
Senior management team Made the decision to increase sales by
15% annually
Keep informed Feedback session
Email communications
Newsletters
Videoconferencing
Outlet manager Develop an operational plan and
implement the plan to increase sales in
their outlet
Implement plan
Consult
Staff meetings
Outlet manager meetings via videoconferencing
Interviews
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 4 of 8
Document date: March 2015
Sales staff Implementers of the plan to achieve
the intended results
Consult
Keep motivated and engaged
Meetings
Feedback sessions
Online and phone outlets Provide sales not supported through
etail outlets
Consult frequently Videoconferencing
Major customers People who make major purchases of
BizOps products
Consult Phone calls
Personal visits
Email communication
Newsletters
Customers People who make small purchases of
BizOps products
Obtain feedback Email communication
Newsletters
Recruitment agency Involved in recruiting staff Consult Meetings
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 5 of 8
Document date: March 2015
3.0 Operational Action Plan (July–September)
Operational Action Plan: July–September
Activity
(What is to be
done?)
Objective
(Why will we do
it?)
Resources
(Where will it be
done?)
Procedures
(How will it be
done?)
Responsible
person
(Who will do it?)
When?
Budget KPI
Revisit sales
udgets and
develop outlet-by-
outlet sales
strategies that
add onto the
national sales
strategy.
To increase the
sales of the
services
component of the
usiness by 15%
y 30 June
It will be done
across the 150
outlets.
Update each
outlet’s sales
udgets to reflect
the increased
targets.
Each outlet is to
develop a sales
strategy to support
the new targets.
Outlet managers 30 June $3,000,000 total
and needs to be
supported by a
usiness case
from each store
The retail sales of
the business
increased by 15%
y the end of the
financial year
Acquire additional
esources –
video-
conferencing
equipment.
To facilitate
communication
etween all retail,
online and phone
outlets and
educe travel time
and costs.
Install a multi-
channel
dedicated video-
conferencing
facility at each
outlet.
Contact BizOps IT
service and
support to a
ange
for supply and
installation.
Allocate costs back
to each outlet.
Outlet managers 31 August $5,000 per outlet All video-
conferencing
equipment
installed by 31
August
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 6 of 8
Document date: March 2015
Operational Action Plan: July–September
Activity
(What is to be
done?)
Objective
(Why will we do
it?)
Resources
(Where will it be
done?)
Procedures
(How will it be
done?)
Responsible
person
(Who will do it?)
When?
Budget KPI
Acquire additional
esources –
delivery van.
To provide a
delivery service
and provide
and recognition
Purchase a new
van for each
outlet and detail it
with the
marketing logo.
Contact suppliers,
obtain quotes and
purchase the
equired delivery
van.
Contact signwriters
to have marketing
decals attached to
the vans.
Head office
marketing
manager
31 July $50,000 per
outlet
Delivery van
purchased and
decals attached
y 31 July
Reorganise
fixtures and
fittings – retail
outlet.
To create
additional space
for installation of
demonstration
products
It will be done
across the 150
etail outlets.
Have plans drawn
up for each retail
outlet.
Hire local shop
fitters and installers
for each sales
egion.
Head office sales
manager
Retail outlet
managers
30 September $10,000 per store All stores to be
fitted and
operational with
cu
ent BizOps
ange of product
y 30 September
Train sales staff
to provide after
sales product
support.
To multi-skill retail
product staff and
to improve the
level of after
sales product
support
It will be done
across all the 150
etail outlets.
Deliver training
programs
Retail outlet
managers
31 August In house.
Additional
esources
available but a
usiness case is
equired.
All existing retail
product staff
training in multi-
skilling completed
y 31 August
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 7 of 8
Document date: March 2015
Operational Action Plan: July–September
Activity
(What is to be
done?)
Objective
(Why will we do
it?)
Resources
(Where will it be
done?)
Procedures
(How will it be
done?)
Responsible
person
(Who will do it?)
When?
Budget KPI
Maintain full
staffing capacity
through rapid
ecruitment to fill
vacancies.
To maintain and
increase sales
capacity by
ecruiting new
staff as soon as
existing positions
are vacated
Thirteen new full-
time sales staff
will replace staff
vacancies in
Sydney,
Melbourne and
Adelaide CBD
stores.
BizOps recruitment
procedures
Outlet managers
Recruitment
agency
31 August $2,000
ecruitment costs
per vacant
position
13 new sales staff
employed,
inducted and
trained by 31
August
4.0 Risk
The timely recruitment and training of new staff is a key success factor in meeting the strategic objectives of the business plan. In order to meet the
objectives it is necessary to have recruited the new staff and upskilled our cu
ent staff in after sales product support by 31 August. In the event that
we do not meet these objectives, we have budgeted an additional 5% of training costs to employ a training consultant to provide additional training
esources.
It is critical that our outlet managers monitor the progress of their operational plans against the target KPIs established. To that end, it is essential to
eview the operational plan monthly.
BizOps Enterprises Operational Plan
© Aspire Training & Consulting
Page 8 of 8
Document date: March 2015
5.0 Approvals
Name Position Date approved Signature
Rose Hargreaves Chief executive officer 15 June
Nancy Tooket Managing director: Retail
operations
15 June

Professional development policy
© Aspire Training & Consulting
Page 1 of 4
Document date: June 2015
BizOps Enterprises Education, Training and Development
Policy
Policy statement
BizOps Enterprises recognises the need for employees to be provided with opportunities to
acquire additional knowledge and skills as part of their career development.
The formal opportunity for identifying professional performance and development needs of
each employee is the annual performance and development review process.
This policy incorporates avenues of training and development that are undertaken for the
following purposes:
• To develop skills to meet significant changes to an employee’s cu
ent work or an
expanding role within BizOps
• Professional development requirements
• Career development and progression within BizOps
This policy
Answered Same DayDec 26, 2021BSBWOR501Training.Gov.Au

Solution

Dilpreet answered on Dec 30 2021
47 Votes
PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
Table of Contents
Assessment 1    3
Key components of organisational policies, procedures and plans    3
Goals within the workplace    5
Importance of personal goal setting    6
Measuring performance in relation to KPIs    7
Work plan for Goal 3    7
Work plan for Goal 4    8
Process to prioritise activities    9
Serving as a positive role model    9
Assessment 2    11
Analysing and applying feedback to professional development plan    11
Selecting the opportunities for professional development plan    11
Skills to be acquired    11
Networking    11
Aligning with organisational goals    11
Professional development plan    12
Training needs analysis    13
References    14
Assessment 1
Key Components of Organisational Policies, Procedures and Plans
The operational plan of BizOps is highly structured and well formulated operational plan that provides a clear overview of the objectives, products and services offered by the business. As a customer service manager I believe that operational plan should be developed in a manner so as to ensure that it influences the employees working in the organisation and is in line with the strategies formulated by the organisation for its growth and development (Omotayo, 2015). In my opinion operational plan is capable enough to shed light on the commitments of the organisation through BizOps’s mission statement. The plan objectives stated in the operational plan helps to communicate clear business goals to its employees, which is extremely important for the growth and development of the organisation.
According to me keys to success described in the operational plan shall help the members of the organisation to set benchmarks that need to be achieved through world class products and services offered by the business. From the perspective of a customer service manager I think that the operational plan of the business also assists to develop strategies that are cost-effective and time-efficient. The operational plan shall also help to define clear responsibilities for its employees, which will help to increase the efficiency of the work done. Action plan will help in strategic development of actions to be taken and informed decisions to be made for the overall growth and development of the organisation. Risks specified in the organisational plan shall help the organisation to develop plans and strategies in order to overcome the unforeseen risks.
Fig 1: Glimpse of the activity plan included in operational plan
Managing the policies and formulating the policy document is one of the most important tasks, which need to be performed by the management of the organisation. I am of the belief that policy statement of the organisation is formulated considering the needs and wants of its employees. The policies formulated by the organisation are oriented towards the training and development of its employees in order to enhance their performance and improve their efficiency. The policy applies to all the employees of the organisation and defines courses for different job roles. In my opinion the efforts made by the organisation to develop the skills of its employees acts as a motivational factor and helps the organisation to retain its trained workforce, which helps to gain competitive advantage over other established players in the market. The policy documents also outline the responsibilities which the employees of the organisation at different job roles must undertake. According to me this will help to achieve more accuracy and efficiency in the work done. Procedures defined in the policy document provide better understanding of the developed policies.
The procedures and principles defined by the organisation assists its employees to establish a balance between their personal and professional life thus, motivating them to align their personal goals and objectives with the developmental goals and objectives the organisation has (Zheng et al., 2015). From the view point of customer service manager the principles and procedures of the organisation provide guidelines to satisfy to the customer and formulate strategies, which are meant to satisfy the customers of the organisation. The business focuses on ca
ying the activities that are customer centric. Moreover, the procedures of the organisation also focus at maintaining good interpersonal relations among the managers and supervisors and their subordinates. The employees must be well aware with the products and services the business offers so that they can provide the customers with their expert advice. The organisation expects its employees to be prompt and efficient decisions makers so that they may contribute to the growth and development of the organisation.
Goals within the workplace
Goal 1: Efficiently coordinating and controlling the activities of customer service team
    Specific
    The manager must make the team work in coordination with each other to provide favorable outcomes and to achieve operational goals and objectives of the organisation.
    Measurable
    Coordinated activities of the team while maintaining interpersonal relations.
    Attainable
    In order to attain the goal the manager must have good leadership skills.
    Relevant
    The goal is realistic and relevant.
    Time-Bound
    The goal is not time bound but requires...
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