Task 1
Question 1: Complete the table demonstrating your knowledge of program planning principles and processes.
a. Program design
Please:
· (Refer to Student Guide p7)
· Please use an example to explain how a program is designed in the community service industry. To do so, choose a specific program (e.g., a program named “family connect program”) and list:
· a problem to be solved
· the goals of the program
· the desired outcomes
b. Program resourcing
Please:
· Refer to Student guide p7 and define project resourcing using your own words.
· Read Student Guide p14-15 to find information for the following questions:
· List 4 specific forms of resource
· 1 example for information resource
· 1 example for human resource
· 1 example for physical resource
· 1 example for financial resource
· For each type of resource, list and describe a way to acquire them from inside or outside your organisation.
c. Implementation systems and procedures
Please:
· Please use an example to explain how to plan for implementation systems and procedures in the community service industry. To do so, use the same program you chose in “a. program design” (section a of this table) and explain:
· The people you will engage to coordinate resources.
· How to make an action plan for this project.
· List 2 policies and procedures you need to develop for the program.
d. Feedback and complaints procedures
Please:
· Refer to Student guide p7 and define feedback and complaints procedures
· Give 2 example of feedback format.
· Give 1 example of policies and procedures that need to be developed?
· discuss relationships between feedback and improvement.
e. Evaluation and continuous improvement
Please:
· Refer to Student guide p7 and define evaluation and continuous improvement
· Give 2 examples of how you can evaluate your program.
· Give 2 examples of continuous improvement
f. Accountability and governance
Please:
· Refer to Student guide p7 and define accountability and governance
· Give 2 examples of how to develop administrative rules
· Give 2 examples of how to allocate responsibility
g. Funding framework, including not-for-profit, government funding
Please:
· Refer to Student guide p7 and define funding framework, including not-for-profit, government funding
· Give 2 examples the rules around how funding will be used
· Give 2 examples the rules around how funding will be reported upon.
\
Question 2: List three elements of a budgetary framework in planning a community program.
Please:
Include but not limited to:
Resource allocation
Revenue
Expenses
Reporting processes
Fundraising
Fund allocation that must meet funding compliance guidelines
Budget monitoring procedures and practices
Management of feedback and complaints.
Question 3: Discuss the features of a not-for-profit organisation.
Please
· do your research and find your own answer,
· list at least 3 features and
· explain each feature
Question 4: List three application requirements for government funded programs.
Please:
· talk about what makes successful funding application, do your research and find your own answer, at least 3 points
Task 2
Requirement of this Task, Read before you do your task2:
Activity 1: Carefully read the following scenario:
This task requires you to work with your classmates in the simulated community services environment within the classroom, while basing this task on your own personal work placement organisation.
You will not actually be implementing this program within your work placement organisation – but will be implementing it during class time using your classmates and assessor, who will role play your colleagues as and when appropriate.
Basing it on your real work placement in the community services sector will enable you to further study the organisation and its goals, practices and policies and make it relevant to you.
Ideas for a service program within your organisation’s setting could include:
A volunteer program (e.g. companionship)
A wellness program (e.g. leisure, nutrition or interest-based)
A mentoring program (e.g. buddy or big
othe
sister program)
You could choose one of the following programs as the project you plan for your assignment:
· A volunteer program (e.g. companionship)
· A wellness program (e.g. leisure, nutrition or interest-based)
· A mentoring program (e.g. buddy or big
othe
sister program)
Or any other program that suits the goals of the organisation, discuss your idea with your trainer if necessary.
The guidelines for the program are as follows:
It must run for at least four weeks and not be a once-off
event.
There is a budget of $5,000.
You are restricted to using two existing staff members (these can be existing positions within your work placement organisation) and new staff cannot be recruited. You can
make use of volunteers if necessary but you would be responsible for recruiting these people.
Approvals must be obtained after the planning stage is completed and then again after the program development has taken place prior to implementation.
Activity 2: Plan your program
Please use the template below:
Service Program Plan
Overview of service program
In this section include:
· The program concept and it how it relates to the organisation
What is your organisation’s main function? e.g., the organisation aims to provide a safe place for young people to hang out, have
eakfast with their friends, shower, do their laundry, use the computer to do work, listen to music or reconnect with family and friends.
What is your program’s concept?
One sentence introduction to your program, what are the main activities involved.
Why is your program relevant?
One sentence to explain why your program is related to the main function and relevant to the target group.
· The profile of groups who will be accessing this program
Target groups may relate to population groups or communities, families/households, individuals, organisations or labour force groups.
e.g., it caters to people aged between XXXXXXXXXXyears’ old who are having difficulty attaining and sustaining adequate and secure accommodation.
· Individual profiles of people from within these groups including needs they will (or will potentially) have – include at least two individual profiles of people from your work placement.
Name
age (young boy/girl, young adult or a specific age)
Origin (country of origin: if this is relevant to why they are disadvantaged)
Why they are in your target group. (at least 3 aspects)
Family (Siblings, parent(s), grandparent(s)) / living environment / friends/marital status/u
an rural location/
Social factor: poverty/ insurance coverage (or lack thereof)
ace/education
eported health status/ absence of a usual (regular) source of care
Any specific reason that they need to access the program: for example, their story with people they will meet in the project (they became friend with a voluntee
another individual taking this project)
Any other aspects
· How you will encourage consumer participation and engagement?
XXXXXXXXXXMethods, for example, noticeboard
· Ba
iers to participation and engagement (including processes and communications) in the program and strategies to overcome potential ba
iers
Potential ba
ier for your project, for example, communication ba
ier, parental permission (needs to be asked for when the program involves minors)
· Minor – In Australia, a person under 18 years is legally regarded as a minor.
· Consultation mechanisms with those who will be accessing the service (to ensure relevance and flexibility of the program and that necessary supports are in place)
3 Methods, for example, informal discussion
(You may find some of the methods in the “3. Consultation” section in the material given)
· Other stakeholders to be considered.
The
oader organisational context
In this section include:
· What is the context of the organisation (your work placement) and how does this program meet its goals and assist the needs of the people it has been set up to assist?
· Will there be any impacts on cu
ent service delivery by adding the program? If potential impacts are recognised, how will these be managed?
· What opportunities are there for potential partnerships with other service organisations and collaboration with them? How could this benefit the program and its participants?
· What are the risk, regulatory and sustainability considerations you must consider as part of the program development?
· Which standards, codes of practice and legislation does this program need to adhere to? Details specifics of your work placement organisation and how your program will abide by these.
· Which policies and procedures of your organisation (work placement) does this program need to adhere to? How will these be considered in program design?
Activity3: Consultation.
Based on your plan, you now need to consult with the people who will be accessing the program. These will be your classmates who will act as if they will be accessing the program – but will be based on their real needs. How you consult with them is up to you but you need to provide evidence of this and your assessor needs to see this happen. You may choose to take notes, create a survey for them to complete or you may like to hold interviews or a focus group. You need to consult with at least three classmates about the following:
· Based on your proposed program idea, how will this benefit them?
· What specific needs do they have and how do they feel they could be best met?
· Are there any changes they would like to see made to the program planning idea and why?
· Your assessor will observe this consultation and you will need to submit any documented evidence of it, such as meeting notes or completed surveys.
· Develop your program.
Please write some notes here for your consultation
Activity4: Develop your program
Service Program
Program overview
Program objectives
Governance a
angements and accountability
You need to develop a complaints policy and associated procedure here that will be used in the governance of your program, please use the template given below.
Internal services that can be accessed in support of the program
(
CHC52015
Diploma
of
Community
Services
)
(
Templates
AT2
–
CHCCCS007
Develop
and
implement
service
programs
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