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1. Customer Support Tool – The Customer Support unit of a financial institution has commissioned the development of a tool to help customers report issues and view responses from the unit. The main...

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1. Customer Support Tool The Customer Support unit of a financial institution has commissioned the development of a tool to help customers report issues and view responses from the unit. The main feature of the new system is a multi-factor authentication system to help protect customer credentials. This new feature could use a combination of text-based security passwords and images to access a session on the system.
Deliverable#1:(dueMarch3) 1. Business Case – Reasons for doing this project (from the organization perspective) 2. Project Charter – Document authorizing the project within the organization 3. Stakeholder Register – Identify and list the project stakeholders (a matrix project chart is often helpful along with a list)
Answered 2 days AfterMar 02, 2022

Solution

Tilak answered on Mar 05 2022
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Business Case - Reasons for doing this project (from the organization perspective)
Introduction:
The main idea of the organization is to commission the development team to develop a tool to help customers report issues and view responses from the unit. The main feature of the new system is a multi-factor authentication system to help protect customer credentials. This new feature could use a combination of text-based security passwords and images to access a session on the system. This is the required new system the organization need so that they can maintain full discrete methodology to take the feedback from the customers and response to them through the system. The new system which is being developed helps the oraganization in understanding the customer needs and their issues with the proper resources not only the organization can see the customers respone in the portal but also the team which will be assigned to the this new system can reply to them. This new system will be full safe for the customers and to the the organization since it will have the text-based security passwords and images to access a session on the system. It is a very bold and important move for the organization in the betterment of customer support and it gives a heads to the organization’s customers encentriced system.
Project Scope:
The project will help the customer support team of the organization to take their customer support service to the next level by adding the new quality worked system with proper security to it, so that the privacy of an individual customer is maintained.This project rule out all the remaining lags in the organization’s customer support unit and
ing a drastic change in the service which they provide to their customers. The all around scope of the system which the organization is going to build for the purpose of their customers is very scalable with the advantage of the betterment and the quantity of the customer’s. These type of system play an major role in the reputation of an organization.
Financial Appraisal and Market Assessment
Financial cost to build the required system is in the moderate range, the benefits which the organization getting from the system is higher than the cost it is paying to build it. It is very essential for the organization to financil aid the project and build the system to meet the copetitor analysis. By funding this project the organization is making their root strong in the market and it will help them to sustain any sort of big challenge related to the market competition. The cu
ent trend in the market is that everyone is focused in the how to increase the customer support service to impress the customers. By building this system...
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